Aquasana Customer Reviews
Aquasana holds a 9.1/10 overall rating and 1,277 verified post-delivery reviews on Bizrate.
Aquasana Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 81% |
 Neutral | 13% | 13% |
 Negative | 8% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
6.4 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 76% | 75% |
Neutral | 18% | 18% |
Negative | 6% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Aquasana
Showing 1 - 50 of 9,058
jlt
Site Experience FeedbackAug 10, 2026
would like the choice to checkout as a guest
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 10, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christine
Site Experience FeedbackAug 10, 2026
Wonderful
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
kenzo
Site Experience FeedbackAug 10, 2026
easy to order the replacement tank, thank you
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 10, 2026
We purchased a house with the Aquasana system installed. There is no manuals or paperwork as to age, care or any services performed. We are experiencing hard water despite it supposively have a descaler and other options. Not impressed by the system but I also do not know enough about it to keep it.
- Overall Rating: 8
- Would Shop Here Again: 1
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackAug 10, 2026
Fine
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nate
Site Experience FeedbackAug 10, 2026
My experience with the website and my order was fine. Everything was easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JD
Post-Delivery FeedbackAug 10, 2026
I had my son order and install. Took him a day and a half (he did know what he was doing). I would like to have a hard copy of my bill and especially the manual ! jdoddaz90@gmail.com
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Lupinelover
Post-Delivery FeedbackAug 10, 2026
I am very happy with your product. It is nice to have safe drinking water.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lesree
Site Experience FeedbackAug 10, 2026
I've used Aquasana shower and countertop filters for years. I've recommended them to all of my friends and family that also order these products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackAug 10, 2026
It’s fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 10, 2026
All was received as ordered, but delivery carrier left package on driveway in plain sight of street while we were out of town for 2 days
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
phicks
Site Experience FeedbackAug 10, 2026
The website should list what size of house for which whole home filtration units to purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 10, 2026
I didn’t like that I still had to manually enter my address etc after making an account.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackAug 10, 2026
Needed filter for counter system
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Head of house
Site Experience FeedbackAug 10, 2026
Very user friendly. Product information and shipping information was detailed and useful. Pricing was clearly listed. No surprises, quick and efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TS
Site Experience FeedbackAug 10, 2026
Coupon Text sent to me: did NOT work....QUALITY50
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Turk
Site Experience FeedbackAug 10, 2026
No issue. As expected
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gil
Site Experience FeedbackAug 10, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
River
Site Experience FeedbackAug 10, 2026
Easy process for replacement water filters!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
auto ship scam
Site Experience FeedbackAug 10, 2026
aquasanainititally sent me 2 auto ships for a filter that only needs to be replaced every 10 years. I am still storing one , it is big and expensive (over $500.00) . i will not recommend them to anyone due to that scam.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Online Shopper
Site Experience FeedbackAug 10, 2026
Ok experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RP
Site Experience FeedbackAug 10, 2026
Nothing particular
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Phillysop
Site Experience FeedbackAug 10, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EEc
Post-Delivery FeedbackAug 10, 2026
I just moved into a new home that already had an existing aquasana system installed. I called service to ask about filters etc. Super nice and helpful however... I've read on the website for aquasana, googled and spoke with a rep ALL of which say the filters need to be changed every 2 months some say every 3 months, I'm confused what's actually accurate?
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 9
Angela
Site Experience FeedbackAug 10, 2026
Everything was good. Only would be nice to have a list of everything included in the filtration system. I was unable to find if the filters are all included.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nancy
Post-Delivery FeedbackAug 10, 2026
My product is not new but the filters I order are still available for which I am most thankful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 10, 2026
I received only a partial order, still waiting for the other parts
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 8
Bantum
Site Experience FeedbackAug 10, 2026
Everything was good. All questions answered regarding my whole home system
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yogi
Site Experience FeedbackAug 10, 2026
keeps water clean and ease of changing filters
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackAug 10, 2026
Product is great and really useful, has improved the water quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackAug 10, 2026
Okay, confusing at times
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 10, 2026
It was easy and fast
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Brat
Site Experience FeedbackAug 10, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Kat8466
Site Experience FeedbackAug 10, 2026
Aquasana comes highly recommended by our local plumber. I am looking forward to enjoying our filtered water!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nelly
Site Experience FeedbackAug 10, 2026
I felt the website was easily navigated, check out was a breeze and l look forward to the product. I have the Aquasana shower head and filter and enjoy it very much.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Emily
Site Experience FeedbackAug 9, 2026
Great! I ordered this product a few years back and just moved so wanted this to be one of my first purchases for the new place bc it made such a difference for my skin.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jody
Site Experience FeedbackAug 9, 2026
The purchase was easy to complete.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fred Ziff
Site Experience FeedbackAug 9, 2026
I was satisfied with the results
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
CC
Site Experience FeedbackAug 9, 2026
Simple check out process, options were clearly marked and rated, discounts automatically applied, thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aquacustomer26
Post-Delivery FeedbackAug 9, 2026
Very nice product. Exactly as described. Big improvement over the leading pitcher filter you have to keep on the counter. Super easy to install ourselves. Very good instructions for multiple different installation options under sink. I'll be buying another one for my daughter in her new house
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Paco
Site Experience FeedbackAug 9, 2026
The product are price and no coupons
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Al G
Site Experience FeedbackAug 9, 2026
All good except checkout. The payment plan options didn't work
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gogi
Site Experience FeedbackAug 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MikeW
Site Experience FeedbackAug 9, 2026
Pleasant, less than expected
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Just not sure if I already ordered one bc the light is on stating it needs replacing and it’s supposed to come to me automatically at a year and it hasn’t been a year.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Pat
Site Experience FeedbackAug 9, 2026
Flawless transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A.C.
Site Experience FeedbackAug 9, 2026
Great experience, easy install!
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
KBB
Site Experience FeedbackAug 9, 2026
It was easy to find what I needed as a subscription service for my adult child.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10