Aquasana Customer Reviews
Aquasana holds a 9/10 overall rating based on 1,160 verified post-delivery reviews on Bizrate.
Aquasana Rating
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 82% |
 Neutral | 14% | 12% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
5.3 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 76% | 77% |
Neutral | 18% | 17% |
Negative | 6% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for Aquasana
Showing 1 - 50 of 8,848
KBK3114
Site Experience FeedbackJun 29, 2026
I really love this product but the shipping is a bit high. I am glad there was a sale and I was able to use a coupon for my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
My experience with the website was great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Replacement filter has increased in price too much and it cannot be recycled .
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 1
Muga
Site Experience FeedbackJun 29, 2026
Amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mikelley
Post-Delivery FeedbackJun 29, 2026
I ordered replacement filters for my two stage water filter online, it was easy and to avoid forgetting the next time and to get free shipping I signed up for the auto reorder. It was all super easy and fast.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: N/A
Water boy
Site Experience FeedbackJun 29, 2026
Completely satisfied.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 29, 2026
I like not having to buy water.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jim
Site Experience FeedbackJun 29, 2026
Easy to use and fast to find items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HR
Site Experience FeedbackJun 29, 2026
easy to navigate, informative
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
andy
Site Experience FeedbackJun 29, 2026
good product see how it works on a well........
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chubby Hubby
Site Experience FeedbackJun 29, 2026
Very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mariah
Site Experience FeedbackJun 29, 2026
Great!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Jackie
Site Experience FeedbackJun 29, 2026
It was very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dannyc16
Site Experience FeedbackJun 29, 2026
Your products have been so hard to get a hold off not to mention the shitty ass customer service You have the only reason i am purchasing a replacement bulb is for a Top Loyalty customer i have but aquasana is full of shit.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
TK
Site Experience FeedbackJun 28, 2026
website is secure and intuitively designed. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NWC
Site Experience FeedbackJun 28, 2026
Good shopping and product
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Riley
Site Experience FeedbackJun 28, 2026
Everything was great and very simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mannix
Site Experience FeedbackJun 28, 2026
The website was easy to use and the checkout process was smooth. Product information was helpful, especially the filter replacement and Water for Life details. I am looking forward to trying the shower filter.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 28, 2026
The diameter of the prefilter isn't listed. We bought the wrong one and now have to buy a different one.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Wally
Site Experience FeedbackJun 28, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
DD
Site Experience FeedbackJun 28, 2026
Not great…hard to find all replacement filters for complete whole home filter system.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Glo
Site Experience FeedbackJun 28, 2026
The online rep said there would be a 4th filter that would need replacing on an annual basis but there’s was no mention of it anywhere including at checkout where it clearly laid out the cost of replacement filters in 6 months.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kim
Site Experience FeedbackJun 28, 2026
Just getting a replacement filter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobby w
Site Experience FeedbackJun 28, 2026
Put a whole water system in my house. Water is way better..best investment I’ve made especially for having little kids.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Blue wizard
Site Experience FeedbackJun 28, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mary K
Site Experience FeedbackJun 28, 2026
Purchase was easy… appreciate the “discount”! Info and customer feedback was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robert Wright
Post-Delivery FeedbackJun 28, 2026
I will do whatever I can to find a different company to order from next time.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 5
- On Time Delivery: 1
- Customer Support: 4
Lupinelover
Site Experience FeedbackJun 28, 2026
My experience was excellent. It told you everything up front without having to go to several pages for information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aqua
Site Experience FeedbackJun 27, 2026
Greatness
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuck4741
Site Experience FeedbackJun 27, 2026
I had some issues with my credit card but, that was them. They have taken over from another bank and there have been some transition issues.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 27, 2026
Quick and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Andy
Site Experience FeedbackJun 27, 2026
It worked well enough and wasn't annoying.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Penngrove susieque
Site Experience FeedbackJun 27, 2026
User friendly and simple
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JP
Site Experience FeedbackJun 27, 2026
The system is good, however, as a small business I would be nice to get a break on the cost of a system since this is the 3rd time purchasing. At least Aquasana could throw in free filters when purchasing the whole house system.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Jordan
Site Experience FeedbackJun 27, 2026
Very easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Rickey
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
turtle
Site Experience FeedbackJun 27, 2026
n/a
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Oledad
Site Experience FeedbackJun 27, 2026
Purchase was easy, but they need to be more clear about the extended warranty options and not make it look like it's the same price
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackJun 27, 2026
Ad caught my eye because there was a sale on aquasana parts. I was disappointed the one I always buy was not on sale. I’ve never seen it on sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 27, 2026
Great site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Went well
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
SK
Site Experience FeedbackJun 27, 2026
I found the Aquasana website user-friendly and easy to navigate. The purchase experience was quite satisfactory. However, the information given on Aquasana customer service opening hours incorrectly included Saturday hours. I found this out when I called customer support.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Yo
Site Experience FeedbackJun 27, 2026
Good quality
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Didi
Site Experience FeedbackJun 27, 2026
I purchased the Aquasana countertop water flosser and have been disappointed with the unit constantly drips, leaving water on the countertop after use. I have also noticed mold developing on the nozzle where the water comes out, despite cleaning it regularly. In addition, the jar where the water collects mineral buildup and calcification, making it difficult to keep the unit clean and hygienic. These issues have significantly affected my satisfaction with the product, and I expected better quality and durability for the price that I paid.
- Overall Rating: 4
- Would Shop Here Again: 1
- Likelihood To Recommend: 2
Fl_Pipelayer
Site Experience FeedbackJun 27, 2026
Always a pleasure. Been completely satisfied with the product for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jtazb
Site Experience FeedbackJun 27, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 27, 2026
too many silly questions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Reginadituto
Post-Delivery FeedbackJun 27, 2026
I showed Alco sana after researching different filtering shower products. I wanted something that would remove high amounts of chlorine and other impurities. My children both have mild Eczema so having them shower and clean water was a priority and I felt the aquasona product was my best choice for the price and I'm not the ability to filter out the contaminants in our water that were exacerbating their skin conditions.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 26, 2026
Fine
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Claude
Post-Delivery FeedbackJun 26, 2026
Just received the product but have not installed yet - a project for this weekend
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A