Aquasana Customer Reviews
Aquasana holds a 8.8/10 overall rating and 1,377 verified post-delivery reviews on Bizrate.
Aquasana Rating
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Learn more about reviewsOverall Satisfaction:
8.8out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 74% | 74% |
 Neutral | 16% | 17% |
 Negative | 10% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
6.7 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 73% | 73% |
Neutral | 20% | 20% |
Negative | 7% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.8 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.4 out of 10
Recent Reviews for Aquasana
Showing 1 - 50 of 8,979
Online Shopper
Post-Delivery FeedbackNov 5, 2026
I purchased the Claryum 3 stage and the very first time started having problems with the filter housing, it leaks. I had to get another filter housing which delayed the use of filtered water for my family. When it came time to replace the filters I encountered the same problem, leaky filter housing. Again, no filtered water for my family!. This product proofs to be unreliable, terrible quality, always the same issue. It is not a product that I would recommend to anyone. It has not been worth the time or money I have spent on it.
- Overall Rating: 8
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: 9
Online Shopper
Site Experience FeedbackNov 5, 2026
good experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
DK
Site Experience FeedbackNov 5, 2026
I had a problem getting the credit card wizard to take the expiration date on my card. It kept refusing it, even though I picked it off of the pop down list and took five tries before it finally accepted it.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clean water
Site Experience FeedbackNov 5, 2026
The purchase experience was good easy to find items and straight forward.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Liv
Site Experience FeedbackNov 5, 2026
I had a good website experience with Aquasana. It was easy to check out and I appreciated the option to use Apple Pay.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
Mic
Site Experience FeedbackNov 5, 2026
Products and lay look great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sky
Site Experience FeedbackNov 5, 2026
First time order
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nic
Site Experience FeedbackNov 5, 2026
Only issue is it was hard to find the salt free water conditioner. I ended up searching for it and not using the products tab.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackNov 5, 2026
The reason I found the item is because I got the model number from chat GPT prior to ordering it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Krisie
Site Experience FeedbackNov 5, 2026
Easy to find and order product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mona
Site Experience FeedbackNov 5, 2026
Hi there! I had an issue with checkout. I received the following error message even though my address was correct: there may be errors in the shipping address provided. After clicking on “next payment info” 3 times, it worked!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sam Bal
Site Experience FeedbackNov 5, 2026
Balanced
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jack G.
Site Experience FeedbackNov 5, 2026
Website works well and is easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rhetty
Site Experience FeedbackNov 5, 2026
A little difficult to navigate to replacement filters but after going back and forth, I was able to complete my order.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Amanda C
Site Experience FeedbackNov 5, 2026
Prices are steep but everything was easy to find for my current water system.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
stevien
Site Experience FeedbackNov 5, 2026
unclear if promo codes would apply to replacement filter
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
D.J
Site Experience FeedbackNov 5, 2026
Great so far, it’s my first
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Brad
Site Experience FeedbackNov 5, 2026
I am a plumbing contractor. I wish you had discounts for contractors who promote your product
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
No
Site Experience FeedbackNov 5, 2026
No
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
J
Site Experience FeedbackNov 5, 2026
Easy website. Have not tried product yet.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackNov 5, 2026
Great product and easy to install/change filters
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
trekdeerslayer
Site Experience FeedbackNov 5, 2026
Easy to order replacement filters. Pricing is ok.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Frank
Site Experience FeedbackNov 5, 2026
excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sonia
Site Experience FeedbackNov 4, 2026
The website is easy to use and the products work very well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MSk
Site Experience FeedbackNov 4, 2026
I was able to find the filtration system that I was seeking to mitigate the arsenic situation in the kitchen faucet of my home.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Brooke B
Site Experience FeedbackNov 4, 2026
Overall great product. difficult installation process and the shipping costs on replacement filters is annoying. Otherwise very satisfied.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 4, 2026
Easy smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Major Tom
Site Experience FeedbackNov 4, 2026
I like to amazon pay connection. Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eliana
Site Experience FeedbackNov 4, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Benuka
Site Experience FeedbackNov 4, 2026
Haven't ordered in awhile. Had ordered extra filters last time but now need more. This site is easy to get around and the filters are quite good. We also have a Berkey filter as a back up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 4, 2026
I received an email that stated that I'd received my order, but I had not and could tell by the tracking option that it was still in transit. I waited and it eventually came. I infomed customer service and they prompyly replied that they were aware of the glitch, with apologies.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
TC
Site Experience FeedbackNov 4, 2026
fine. cc did not auto populate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sue
Site Experience FeedbackNov 4, 2026
I provided my email address for the 50% discount but when I checked out, it would not apply the promotion code provided to me via email. Not happy.
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Phinster
Site Experience FeedbackNov 4, 2026
VERY SIMPLE TO NAVIGATE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cody
Site Experience FeedbackNov 4, 2026
Very efficient and looking forward to receiving my order on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monty
Site Experience FeedbackNov 4, 2026
Just needed filter for system
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abby
Site Experience FeedbackNov 4, 2026
The website was pretty user friendly and straightforward. I would be interested in a shower filter but didn't like what it looked like, and I have a showerhead that exits the ceiling and comes straight down. Shipping cost was a disappointment with how easy and cheap shipping is with other companies
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mika
Site Experience FeedbackNov 4, 2026
Everything was great. What would make it better s if they had a comparison page to know the difference between similar systems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matty
Site Experience FeedbackNov 4, 2026
Website was easy to locate what I needed.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackNov 4, 2026
Overall good purchase expirience, quality of product - too early to say (probably in 4-5 years), bad after sales customer service
- Overall Rating: 9
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 3
Torreya
Post-Delivery FeedbackNov 4, 2026
Water is leaking from the showerhead.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackNov 4, 2026
Very frustrated, am unable to "reset" after changing filter. Tried several times. Can't get rid of red light.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- On Time Delivery: 6
- Customer Support: 6
ED
Site Experience FeedbackNov 4, 2026
I had a really good experience. The website is clear and very user friendly.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Sue
Post-Delivery FeedbackNov 4, 2026
Not needed yet. I wanted to have it on hand when the old filter needs to be changed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
CW
Site Experience FeedbackNov 4, 2026
All good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gaby
Post-Delivery FeedbackNov 4, 2026
love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Bella
Site Experience FeedbackNov 4, 2026
The website is easy to use. I love the Water for life feature. Now I don’t have to remember to get replacements for my RO system.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cisco
Post-Delivery FeedbackNov 4, 2026
I have invited my guess to check the taste of this filter water and told them there is also a three filter version
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
CeeGee
Post-Delivery FeedbackNov 4, 2026
it was a noticable change in the quality of my water. I notice a change in my hair and skin, an improved change in the taste of the water, and have a sense of security knowing my water quality is clean and safe.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mac
Site Experience FeedbackNov 4, 2026
First of all i didnt want to pay shipping second the code i used didnt work on replacements
- Overall Rating: 4
- Would Shop Here Again: 1
- Likelihood To Recommend: 4