Aquasana Customer Reviews
Aquasana holds a 9/10 overall rating and 1,273 verified post-delivery reviews on Bizrate.
Aquasana Rating
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 80% |
 Neutral | 13% | 13% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
6.4 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 76% | 75% |
Neutral | 18% | 18% |
Negative | 6% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for Aquasana
Showing 1 - 50 of 9,048
Emily
Site Experience FeedbackAug 9, 2026
Great! I ordered this product a few years back and just moved so wanted this to be one of my first purchases for the new place bc it made such a difference for my skin.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jody
Site Experience FeedbackAug 9, 2026
The purchase was easy to complete.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fred Ziff
Site Experience FeedbackAug 9, 2026
I was satisfied with the results
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
CC
Site Experience FeedbackAug 9, 2026
Simple check out process, options were clearly marked and rated, discounts automatically applied, thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aquacustomer26
Post-Delivery FeedbackAug 9, 2026
Very nice product. Exactly as described. Big improvement over the leading pitcher filter you have to keep on the counter. Super easy to install ourselves. Very good instructions for multiple different installation options under sink. I'll be buying another one for my daughter in her new house
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Paco
Site Experience FeedbackAug 9, 2026
The product are price and no coupons
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Al G
Site Experience FeedbackAug 9, 2026
All good except checkout. The payment plan options didn't work
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gogi
Site Experience FeedbackAug 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MikeW
Site Experience FeedbackAug 9, 2026
Pleasant, less than expected
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Just not sure if I already ordered one bc the light is on stating it needs replacing and it’s supposed to come to me automatically at a year and it hasn’t been a year.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Pat
Site Experience FeedbackAug 9, 2026
Flawless transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A.C.
Site Experience FeedbackAug 9, 2026
Great experience, easy install!
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
KBB
Site Experience FeedbackAug 9, 2026
It was easy to find what I needed as a subscription service for my adult child.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
OC
Site Experience FeedbackAug 9, 2026
Great so far, love the system
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Luke
Site Experience FeedbackAug 9, 2026
purchase was simple, I had an account already since I have a whole house system, and occassionally need to purchase pre- and post-filters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clermond
Site Experience FeedbackAug 9, 2026
I went through Aquasana emails hoping to find a link which would bring me straight to reordering the replacement filter for the under the sink filtering I have had for years. When i didn't find one, or only found the one saying the filters are out of stock, I had to go to the site to buy it, and there, it went fast. Finding a link in an email would have been better though, and above all, an email with reliable info about what's in stock.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
209dlkfkf
Site Experience FeedbackAug 9, 2026
1. the 20 inch pre filter price has rendered the system low value - used to get two for 102 USD
- Overall Rating: 5
- Would Shop Here Again: 2
- Likelihood To Recommend: 5
dtr8
Site Experience FeedbackAug 9, 2026
No additional comments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mac
Post-Delivery FeedbackAug 9, 2026
Just normal experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tallguy
Post-Delivery FeedbackAug 9, 2026
I’ve purchased the system, but I haven’t installed it yet. The buying experience was great, but I can’t give any feedback on the quality of the product itself.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
kain
Site Experience FeedbackAug 9, 2026
Just purchased replacement filters
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shah
Post-Delivery FeedbackAug 9, 2026
Shahruz7707@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Shaq
Site Experience FeedbackAug 8, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JP
Site Experience FeedbackAug 8, 2026
good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Fox
Site Experience FeedbackAug 8, 2026
Couldn’t figure out how to apply my phone number sign up $5 off code and email sign up promo. But I want the product anyways because it referred by a trustworthy friend.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Emmie
Site Experience FeedbackAug 8, 2026
It was amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
BB
Site Experience FeedbackAug 8, 2026
I was able to find the filters I needed and made a purchase with no problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
chris
Site Experience FeedbackAug 8, 2026
Order didn't include my water for life discount. Otherwise, it was good.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Solar dude
Site Experience FeedbackAug 8, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Leeochee
Site Experience FeedbackAug 8, 2026
I had an easy experience navigating the website.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brian
Site Experience FeedbackAug 8, 2026
Easy to purchase but difficult to understand what additional options were available that comes with the water filtration system.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Jacqueline
Site Experience FeedbackAug 8, 2026
Every member of my family now has an Aquasana.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Waterhole
Site Experience FeedbackAug 8, 2026
It was great. Will use again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackAug 8, 2026
Your website id a constant CON job. Order now and get XXX discount.. and the discount is never accepted or applied. Perhaps 10 + years of purchase for filters and never once "Quality50" applied what BS
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackAug 8, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shannon N.
Site Experience FeedbackAug 8, 2026
Carbon filters out of stock. No information on when they will be back in stock.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Charly
Site Experience FeedbackAug 8, 2026
I have known the Aquasana product for 16 years and consider it a great product; it also comes with an excellent warranty.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mawcus
Site Experience FeedbackAug 8, 2026
Easy to navigate and checkout. Products are always available. Best prices around.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
I’ve used Aquasana in the past and I’m excited to get a new unit in our new home.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terry
Site Experience FeedbackAug 8, 2026
I enjoy using aquasana
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
Need replacement parts for claryum..
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Lisa
Site Experience FeedbackAug 8, 2026
Im disappointed Aquasana doesn’t accept tax free weekend but I guess since you are not a Massachusetts company it doesn’t apply😂
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 8, 2026
Autofill address was a little funky during checkout
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Josh C.
Site Experience FeedbackAug 7, 2026
I love the authenticity of the filters and products available, especially the fact that your filters are rigorously tested and meet important safety standards. The pricing is very reasonable for safe drinking water in my home.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lw
Site Experience FeedbackAug 7, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E F
Site Experience FeedbackAug 7, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mandypants
Site Experience FeedbackAug 7, 2026
I have not received my filter system yet but I am excited!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnny B. Good
Site Experience FeedbackAug 7, 2026
Aquasana sends me discounts all the time, like 50% off of select filters. Naturally the ones I need are not the select filters so no discount for me. BS
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nanz
Site Experience FeedbackAug 7, 2026
The ordering experience was easy. I did not get the 50% off as the spin of the wheel indicated.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8