Aquasana Customer Reviews
Aquasana holds a 9.1/10 overall rating and 1,284 verified post-delivery reviews on Bizrate.
Aquasana Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 81% |
 Neutral | 12% | 13% |
 Negative | 7% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.4 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 76% | 74% |
Neutral | 18% | 19% |
Negative | 6% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for Aquasana
Showing 1 - 50 of 9,046
Kateryna
Site Experience FeedbackAug 14, 2026
Easy use easy install
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jay
Site Experience FeedbackAug 14, 2026
A bit confusing
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackAug 14, 2026
Your system worked for 3 months and broke. I have to now buy two filters that are half the cost of the whole system. The other two filters I need are out of stock for a month now. You ask how much money I make for what? Very bad experience.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
Sininho
Site Experience FeedbackAug 14, 2026
Clear website. A little hard to figure out if all replacement filters work with different versions of shower filters.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Health
Site Experience FeedbackAug 14, 2026
Great and easy interaction and great sale for my first purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eva
Site Experience FeedbackAug 14, 2026
Chat was easy website had issues
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Róisín
Post-Delivery FeedbackAug 14, 2026
Product came earlier then expected. Good job. It’s a little tricky making sure I order the right serial number because it doesn’t clearly distinguishing itself from a larger more expensive model. A sudle r is all but distinguishes itself and there’s no explanation. A few years ago I bought the wrong product because of this and almost did it again this year. I buy 2 filters yearly.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 4
Phil
Site Experience FeedbackAug 14, 2026
It was good. No bad
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
duckduck go
Post-Delivery FeedbackAug 14, 2026
Excellent product.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jim
Site Experience FeedbackAug 14, 2026
The website is very easy to navigate. Shipping could be faster, and free
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Pop’s
Site Experience FeedbackAug 14, 2026
Hard to create account. Have this issue when it’s a google saved account not saved on my phone
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackAug 14, 2026
Too many add on adds/offers
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kym S.
Post-Delivery FeedbackAug 14, 2026
We have the Aquasana whole-house UV system in Belize. It is amazing. We purchased this whole-house unit for our lake house, which is under construction and relies on well water.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mike
Post-Delivery FeedbackAug 14, 2026
Wanted to prepare for filter replacement on our new whole house water filtration system and under sink R/O filter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Happi
Post-Delivery FeedbackAug 14, 2026
We notice a big difference in taste and smell of the water filtered through Aquasana water systems-and we had the older 2 canister model. Now we have the new 3 canister, with a new faucet and it all works and tastes great. Especially when making coffee or tea... I would recommend it to anyone. Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
bruce
Site Experience FeedbackAug 14, 2026
i was able to sign up for water for life no problem
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Pat
Post-Delivery FeedbackAug 14, 2026
Aquasana offers a replacement shower wand with a cradle that has an adjustable ball to adjust up and down. No other brand offers this feature.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Laine
Site Experience FeedbackAug 14, 2026
Misleading discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff
Site Experience FeedbackAug 14, 2026
Website is easy to use. Good information on the product to make choosing easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shower Head
Site Experience FeedbackAug 14, 2026
Was easy. Wanting to get whole house system. This purchase is a kind of test be fore making purchase for whole house system.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A-dawg
Site Experience FeedbackAug 14, 2026
The website was adequate.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Bob Mac
Site Experience FeedbackAug 14, 2026
Website was super informative and provided all of the information needed to make an informed choice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
favvie
Site Experience FeedbackAug 13, 2026
it was good nothing complicated.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 13, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Water snob
Site Experience FeedbackAug 13, 2026
Website is easy to navigate. Maybe add an accessories tab including filters. Filters are easy to find with search bar but could be easier to find if it had its own tab. Love the quality of the products though. Excellent water taste
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MoneyMike
Site Experience FeedbackAug 13, 2026
Great and easy to pick your set up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
eric l
Site Experience FeedbackAug 13, 2026
good website layout but the 50 percent discount seemed like it was already added to the product before i signed up with email.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Happy heart
Site Experience FeedbackAug 13, 2026
Very easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 13, 2026
easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sophyaskeyatone
Site Experience FeedbackAug 13, 2026
relatively easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosie
Site Experience FeedbackAug 13, 2026
Aquauasana has always been a great product as we’ve been using the under the sink model for 16 years. And if I ever had an issue customer service was excellent to resolve the issue
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miggs
Site Experience FeedbackAug 13, 2026
Overall good and informative.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 13, 2026
Satisfactory
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 13, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bigdog
Site Experience FeedbackAug 13, 2026
My old system broke down and that was bad but the new system looks good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy
Site Experience FeedbackAug 13, 2026
I wanted to order one pre and one post replacement filters for my whole house system for immediate delivery AND I wanted to subscribe to water for life replacements every six months. It was not clear to me whether I will receive replacement filters immediately by signing up for water for life or only in 6 months. It is possible that I will receive two sets of filters immediately. Your website is not clear in this respect. We shall see ....
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jon
Site Experience FeedbackAug 13, 2026
What to order was confusing on web sitt
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sandy
Site Experience FeedbackAug 13, 2026
Pleased to have found the item in stock and ready to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BeastoftheNE
Site Experience FeedbackAug 12, 2026
It was a good experience. I used this website before so I sortve knew what to order again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RocCity
Post-Delivery FeedbackAug 12, 2026
It was easy to find an under the sink filter
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
LA
Site Experience FeedbackAug 12, 2026
Wish the 50% offer for txting was honored. With how expensive these products are, shipping should be free.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becky
Site Experience FeedbackAug 12, 2026
Website was a little confusing as it took a little bit to find the replacement filter vs the whole system. The whole system photo should show the whole system not just the filter
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
The checkout interface with Apple Pay did not work correctly and I couldn’t select a different shipping address
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
jake
Site Experience FeedbackAug 12, 2026
good site easy to navigate and adjust order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mike
Site Experience FeedbackAug 12, 2026
I had no problem with the website. I found what I was looking for in 15 sec.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fil
Site Experience FeedbackAug 12, 2026
Found what I was looking for at a fair price.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Ben
Site Experience FeedbackAug 12, 2026
No problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaxx
Site Experience FeedbackAug 12, 2026
It was easy to navigate and I love the product as I have a counter top unit given to me when my kids went traveling. I did think with my purchase I wouldn't have any shipping charges is my only complaint. Maybe that was just for the doing the Water For Life replacements that the shipping is free. It wasn't a big fee but I did think the high purchase and signing up would make my purchase shipping charges free.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TrumpWon3Times
Site Experience FeedbackAug 12, 2026
Gave a low rating on shipping cost as most companies offer free shipping if the purchase is over a certain amount. for over 1000$ of items purchased free shipping would be a nice offer. But 15$ isn't bad, just giving my 2 cents since you asked.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kp
Site Experience FeedbackAug 12, 2026
Very easy to navigate and coupons automatically added
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10