Aquasana Customer Reviews
Aquasana holds a 9.1/10 overall rating and 1,281 verified post-delivery reviews on Bizrate.
Aquasana Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 82% |
 Neutral | 12% | 13% |
 Negative | 7% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.4 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 76% | 75% |
Neutral | 18% | 18% |
Negative | 6% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for Aquasana
Showing 1 - 50 of 9,037
favvie
Site Experience FeedbackAug 13, 2026
it was good nothing complicated.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 13, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Water snob
Site Experience FeedbackAug 13, 2026
Website is easy to navigate. Maybe add an accessories tab including filters. Filters are easy to find with search bar but could be easier to find if it had its own tab. Love the quality of the products though. Excellent water taste
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MoneyMike
Site Experience FeedbackAug 13, 2026
Great and easy to pick your set up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
eric l
Site Experience FeedbackAug 13, 2026
good website layout but the 50 percent discount seemed like it was already added to the product before i signed up with email.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Happy heart
Site Experience FeedbackAug 13, 2026
Very easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 13, 2026
easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sophyaskeyatone
Site Experience FeedbackAug 13, 2026
relatively easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosie
Site Experience FeedbackAug 13, 2026
Aquauasana has always been a great product as we’ve been using the under the sink model for 16 years. And if I ever had an issue customer service was excellent to resolve the issue
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miggs
Site Experience FeedbackAug 13, 2026
Overall good and informative.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 13, 2026
Satisfactory
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 13, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bigdog
Site Experience FeedbackAug 13, 2026
My old system broke down and that was bad but the new system looks good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy
Site Experience FeedbackAug 13, 2026
I wanted to order one pre and one post replacement filters for my whole house system for immediate delivery AND I wanted to subscribe to water for life replacements every six months. It was not clear to me whether I will receive replacement filters immediately by signing up for water for life or only in 6 months. It is possible that I will receive two sets of filters immediately. Your website is not clear in this respect. We shall see ....
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jon
Site Experience FeedbackAug 13, 2026
What to order was confusing on web sitt
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sandy
Site Experience FeedbackAug 13, 2026
Pleased to have found the item in stock and ready to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BeastoftheNE
Site Experience FeedbackAug 12, 2026
It was a good experience. I used this website before so I sortve knew what to order again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RocCity
Post-Delivery FeedbackAug 12, 2026
It was easy to find an under the sink filter
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
LA
Site Experience FeedbackAug 12, 2026
Wish the 50% offer for txting was honored. With how expensive these products are, shipping should be free.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becky
Site Experience FeedbackAug 12, 2026
Website was a little confusing as it took a little bit to find the replacement filter vs the whole system. The whole system photo should show the whole system not just the filter
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
The checkout interface with Apple Pay did not work correctly and I couldn’t select a different shipping address
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
jake
Site Experience FeedbackAug 12, 2026
good site easy to navigate and adjust order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mike
Site Experience FeedbackAug 12, 2026
I had no problem with the website. I found what I was looking for in 15 sec.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fil
Site Experience FeedbackAug 12, 2026
Found what I was looking for at a fair price.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Ben
Site Experience FeedbackAug 12, 2026
No problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaxx
Site Experience FeedbackAug 12, 2026
It was easy to navigate and I love the product as I have a counter top unit given to me when my kids went traveling. I did think with my purchase I wouldn't have any shipping charges is my only complaint. Maybe that was just for the doing the Water For Life replacements that the shipping is free. It wasn't a big fee but I did think the high purchase and signing up would make my purchase shipping charges free.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TrumpWon3Times
Site Experience FeedbackAug 12, 2026
Gave a low rating on shipping cost as most companies offer free shipping if the purchase is over a certain amount. for over 1000$ of items purchased free shipping would be a nice offer. But 15$ isn't bad, just giving my 2 cents since you asked.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kp
Site Experience FeedbackAug 12, 2026
Very easy to navigate and coupons automatically added
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lou
Post-Delivery FeedbackAug 12, 2026
The only reason I am going to return part of the order is because I ordered the wrong filter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Chris
Site Experience FeedbackAug 12, 2026
Changes to shopping cart I would write in the shopping cart that the under sink system "comes with filters" the initial system Claryum 3-Stage , or Claryum 3-Stage Max Flow when purchased "comes with filters"good for 6 months. The image shows the water for life filters which are different from the image of the product filters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Your website is better then most, user friendly and very informative. Had all information I needed to make my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Filteruser
Site Experience FeedbackAug 12, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Themop
Post-Delivery FeedbackAug 12, 2026
Notice water quality difference after first shower highly recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Me
Site Experience FeedbackAug 11, 2026
Didn't receive any discount eventhough I did spin the wheel.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
H2O Hungry
Site Experience FeedbackAug 11, 2026
Easy to maneuver. Helped with having my prior order history
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hossain
Site Experience FeedbackAug 11, 2026
I have heard from many people that it is very good and I hope it will be good. I bought it and tried it. I think it will be good for everyone in our family.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KC
Site Experience FeedbackAug 11, 2026
Good product!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Cody
Site Experience FeedbackAug 11, 2026
It was really good
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
GK
Site Experience FeedbackAug 11, 2026
Too many offers
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Me
Site Experience FeedbackAug 11, 2026
Good overall, on the phone was told shipping is free and I’m being charged for it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lars
Site Experience FeedbackAug 11, 2026
It is unclear if the Pro Grade Bypass Kit is for PEX A or PEX B plumbing. It is unclear if the Rhino only removes chlorine or if that is just what it has been certified for.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
PK
Site Experience FeedbackAug 11, 2026
No complaints. Easy purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 11, 2026
The package was delivered on the expected day but the courier did not give advance notice about what time to expect the package, and then did not ring the doorbell to alert me. The box stayed in the rain for two hours. Plus the courier put the box on the ground, instead of on the metal stand I have in front of the door. It was not too bit for the stand. So the box got very wet, even rain getting inside.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: N/A
Oldguy
Site Experience FeedbackAug 11, 2026
A little disappointed. Responded to online promotion offering up to 50% off. For me, this meant 0% off
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
AzNan
Post-Delivery FeedbackAug 11, 2026
We love our Aguasana home water system so much we installed a second system on our summer home. Not only does our water "taste" great but I no longer have to dal with hard water spots and issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
AhFreshH2O
Site Experience FeedbackAug 11, 2026
Fast and easy. A lot of filters to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dr.will
Site Experience FeedbackAug 11, 2026
Smooth fast easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Iviu
Site Experience FeedbackAug 11, 2026
Everything great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PJG
Post-Delivery FeedbackAug 11, 2026
I have a countertop Aquasana and we were going on vacation for 3 weeks. I asked if there was any thing I needed to do with purifier before leaving. Prompt email reply came back just to empty and dry water tank. Easy enough!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Fano
Site Experience FeedbackAug 11, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10