Aquasana Customer Reviews
Aquasana holds a 9/10 overall rating based on 1,165 verified post-delivery reviews on Bizrate.
Aquasana Rating
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 83% |
 Neutral | 13% | 11% |
 Negative | 8% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 76% | 77% |
Neutral | 18% | 17% |
Negative | 6% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for Aquasana
Showing 1 - 50 of 8,841
Online Shopper
Site Experience FeedbackJun 30, 2026
Annoying
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Martha
Site Experience FeedbackJun 30, 2026
The website is clear and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr g
Site Experience FeedbackJun 30, 2026
Had trouble connecting paypal to your site.Motored finally went through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jildo
Site Experience FeedbackJun 30, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chill
Site Experience FeedbackJun 30, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josh
Site Experience FeedbackJun 30, 2026
I have no issue with the initial experience but when I tried to pay with PayPal it kept kicking me back as if it did not want to work.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Makmaki
Site Experience FeedbackJun 30, 2026
I wish the products had a description that clearly differentiates the products from each other, feature comparing etc.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
MCH
Post-Delivery FeedbackJun 30, 2026
Relatively satisfactory history with aquasana; no good alternative available; unbelievably fast delivery; relatively easy set-up; overall positive experience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 9
Sue
Site Experience FeedbackJun 30, 2026
Perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
embee
Site Experience FeedbackJun 30, 2026
just hard to know the best products to buy- check online, and pull the trigger- Aquasana came up online multiple times- so the name stuck
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kimkimminy
Site Experience FeedbackJun 30, 2026
Good, easy to use. Nice discounts
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Reggie
Site Experience FeedbackJun 30, 2026
Good Experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anonymous
Site Experience FeedbackJun 30, 2026
The order history details are sketch and the overall web site experience could be better and more informative. Also, at the time of order, not clear when the order would reach the address.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
There was a pop up screen saying sign up to email/text and possibly save, but when I did so and got an email to follow a link for a code, it just went to the website and there was no code. There was no discount on top of what was already advertised for this item, so I signed up for nothing. I'll quite unsubscribe, but it was a little misleading.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tatueddad
Site Experience FeedbackJun 30, 2026
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
BB
Site Experience FeedbackJun 30, 2026
Fast and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DiDe
Site Experience FeedbackJun 30, 2026
This is my first purchase from aquasana. I can hardly wait to try it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joanna
Site Experience FeedbackJun 30, 2026
I've received a coupon for 50 % off the first purchase but couldn't use it because it did not work for some reason.
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Abduul
Site Experience FeedbackJun 30, 2026
from your e-mail I was led to believe my product might be on sale - it was not
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ddan
Site Experience FeedbackJun 30, 2026
Aquasana was a small ish company with great customer relations. Not now, very cut and dried and get every penny possible from the customer
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Larmenta
Site Experience FeedbackJun 30, 2026
I have had their product now for 5 years and we are very satisfied with the whole house system.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CastleRock
Site Experience FeedbackJun 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smitty
Post-Delivery FeedbackJun 30, 2026
I received my order within 5 days of purchase. I installed the unit myself. Easy to install. Works great. Will purchase all my filters through Aquasana. Great company and great product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lucid
Site Experience FeedbackJun 30, 2026
Best
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Elektra
Site Experience FeedbackJun 30, 2026
during the ordering process, I noticed there w/b free shipping. when i checked out there is a $6.99 charge. please respond. thank you.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Khagan
Site Experience FeedbackJun 30, 2026
Easy to find and order needed filter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cutter
Post-Delivery FeedbackJun 30, 2026
We have had a Aquasana water system now for about 13 years or so , have had good water sense
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Wildehouse
Site Experience FeedbackJun 30, 2026
Quick and easy. Will be doing more business
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carlos
Site Experience FeedbackJun 30, 2026
Very easy and smooth. Great products and great company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Al P
Post-Delivery FeedbackJun 30, 2026
It was super easy to order, delivery was quick. I had a question about installation and the person i spoke with was knowledgable. I ended up finding my own plumber to install. He was able to do so relatively easily. Once installed, i tested my water with a testing kit, water is clean as can be.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kaleb
Post-Delivery FeedbackJun 30, 2026
Product works great. Easy to order and install.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Tony
Post-Delivery FeedbackJun 30, 2026
Good product, used for two decades, delivered on time and in good order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 30, 2026
Good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Corried
Post-Delivery FeedbackJun 30, 2026
No problems, easy to install, great service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 30, 2026
Finding the product was simple enough. Ordering and checking out went smoothly. I’m satisfied.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
bote
Post-Delivery FeedbackJun 30, 2026
Great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
George
Site Experience FeedbackJun 30, 2026
Aquasana discontinued counter top AQ-400 models of water filter that was easy to install and use and was directly connected to water faucet. There current lineup does not provide a similar alternative. New alternative filter install under the sink model, needs a different sink design for installing filter faucet, this option is not available with many kitchen sinks. Aquasana may lose some existing customers due to this.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
dom
Site Experience FeedbackJun 30, 2026
i have used the clean machine for years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KBK3114
Site Experience FeedbackJun 29, 2026
I really love this product but the shipping is a bit high. I am glad there was a sale and I was able to use a coupon for my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
My experience with the website was great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Replacement filter has increased in price too much and it cannot be recycled .
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 1
Muga
Site Experience FeedbackJun 29, 2026
Amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mikelley
Post-Delivery FeedbackJun 29, 2026
I ordered replacement filters for my two stage water filter online, it was easy and to avoid forgetting the next time and to get free shipping I signed up for the auto reorder. It was all super easy and fast.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: N/A
Water boy
Site Experience FeedbackJun 29, 2026
Completely satisfied.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 29, 2026
I like not having to buy water.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jim
Site Experience FeedbackJun 29, 2026
Easy to use and fast to find items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HR
Site Experience FeedbackJun 29, 2026
easy to navigate, informative
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
andy
Site Experience FeedbackJun 29, 2026
good product see how it works on a well........
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chubby Hubby
Site Experience FeedbackJun 29, 2026
Very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mariah
Site Experience FeedbackJun 29, 2026
Great!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 7