AppliancePartsPros.com Customer Reviews
AppliancePartsPros.com holds a 9.3/10 overall rating and 2,031 verified post-delivery reviews on Bizrate.
AppliancePartsPros.com Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 6% | 5% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 82% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for AppliancePartsPros.com
Showing 1 - 50 of 11,923
George
Site Experience FeedbackSep 2, 2026
Expensive but correct
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cocoabuttah
Site Experience FeedbackSep 2, 2026
Easy to find parts, and pictures/comments/videos all help verify they are the correct parts with certainty.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
It's a wash
Site Experience FeedbackSep 2, 2026
I did not care care for a last handling fee.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Eman
Site Experience FeedbackSep 2, 2026
Exactly the part I need it for my project
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Happy
Site Experience FeedbackSep 2, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alucky305
Site Experience FeedbackSep 2, 2026
my interaction with the website was very good product is easier to find and the checking out would even easier love the website and the prices are great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackSep 2, 2026
Very good. I was able to find refrigerator parts for a 20 year old fridge
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ricky
Post-Delivery FeedbackSep 2, 2026
very good will do business with again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From AppliancePartsPros.com
Thank you for your positive review! We appreciate your feedback regarding our shipping fees and will keep it in mind as we look for ways to improve. We’re grateful you chose us and hope to serve you again soon.
Angie
Site Experience FeedbackSep 2, 2026
The site was easy to search for parts and affordable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BaileyRosa
Site Experience FeedbackSep 2, 2026
Over all it was good. Found the parts I needed easily and was able to check out easy enough. Shipping is the rough spot for me.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Apokata
Post-Delivery FeedbackSep 2, 2026
I thought I knew what part I needed to fix my water filter housing. But the part I found was not compatible, so I contacted APP and sent them the requested information. The quickly responded with the real part I needed. I researched it and it was the part I actually needed. It was available on their website so I ordered it. It arrived in two days. They didn't have remove and replace instructions for that particular assembly but I found info elsewhere. I was able to install the assembly fairly easily, it fit like the OEM part, and it worked.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rich
Site Experience FeedbackSep 2, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DWillingham
Site Experience FeedbackSep 2, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron
Site Experience FeedbackSep 2, 2026
I hope all GREAT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frigman01
Post-Delivery FeedbackSep 2, 2026
I have used Appliance Parts Pro.com several times. They usually have what we need at a good price. With Quick shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From AppliancePartsPros.com
We’re glad our website made it easy to find the right parts and that the discount helped with your purchase. It’s especially rewarding to hear that your previous orders and deliveries have always gone smoothly. We truly value your...
Read full response »Jd
Site Experience FeedbackSep 2, 2026
It was fine easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carrie
Site Experience FeedbackSep 2, 2026
Instructions were very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Found part by luck.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Meg
Site Experience FeedbackSep 2, 2026
Easy to use found my part in 3 minutes and the site said to read closely
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reeferman
Site Experience FeedbackSep 2, 2026
I almost tried your company once before but my son beat me to it. I have heard nothing but good things about you and you where the only company that could actually find my model number.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Graphic are small hard to see individual parts
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
n/a
Site Experience FeedbackSep 2, 2026
easy to find part as long as i had model#
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dr.C
Post-Delivery FeedbackSep 2, 2026
I ordered a part for my refrigerator per info on my refrigerator and part on your website and was not compatible.I had no issues with customer service returning order but I had to pay for shipping unless I will be reimbursed later.
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
From AppliancePartsPros.com
Thank you for your feedback! We’re glad you found our website easy to navigate and our prices competitive. We work hard to provide a smooth and affordable shopping experience. Thank you for choosing us—we value your support.
Gameman
Site Experience FeedbackSep 2, 2026
Very simple and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackSep 2, 2026
I was initially shipped the wrong part (a left hand bracket instead of a right hand bracket) even though the website page clearly indicated a right side bracket. I should not have to pay shipping for someone else’s mistake!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Gary
Site Experience FeedbackSep 2, 2026
Will only purchase from you if not available otherwise as your shipping charge is a ripoff
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 2
Steve
Post-Delivery FeedbackSep 2, 2026
I've always used Appliance Parts Pros for all my appliance needs. After 39 years in the business I have found that this is the "Go To" for all my needs. It was very easy to look up and order what I needed and the shipping was fast. I have never had an issue where a part needed was misrepresented. I've been a customer for years and will continue for years to come
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kevin
Site Experience FeedbackSep 2, 2026
Very easy to find parts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bubbs
Site Experience FeedbackSep 2, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Leo
Post-Delivery FeedbackSep 2, 2026
Parts were exactly what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From AppliancePartsPros.com
We’re pleased our part-number search made it quick and easy to find the item, price, and availability. We strive to provide a simple and convenient shopping experience. Thank you for trusting AppliancePartsPros.com with your repai...
Read full response »DR
Site Experience FeedbackSep 2, 2026
Simple to use no problems, every time order no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad to hear that ordering has consistently been simple and problem-free. Thank you for choosing AppliancePartsPros.com; we appreciate your continued trust in us.
Mike
Site Experience FeedbackSep 2, 2026
Reliable parts that are delivered fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re pleased to hear that your parts arrived quickly and proved reliable. Providing dependable products with fast delivery is always our goal. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.
sunshine
Site Experience FeedbackSep 2, 2026
This site was very easy to navigate. i found what i needed very quick. Probably the easiest website i have ordered off of for parts. Will definitely be ordering all my parts from here from now on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re thrilled that our website made it quick and easy to find exactly what you needed. It means a great deal to know you plan to rely on us for future repairs. Thank you for making AppliancePartsPros.com your go-to source for rep...
Read full response »Spacefry
Site Experience FeedbackSep 2, 2026
Easy to find the part I needed and checked for compatibility
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad you could easily locate the part you needed and verify its compatibility with your appliance. Making the parts-search process simple and reliable is important to us. Thank you for choosing AppliancePartsPros.com for you...
Read full response »WOLW
Post-Delivery FeedbackSep 2, 2026
Appliance parts pro delivered my order a day ahead of time !!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Home Handyman
Post-Delivery FeedbackSep 2, 2026
I got my part fast and Once I installed it, I am very pleased with the results. Mission accomplished. AppliancePartsPros.com is the way to success with your next project.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
From AppliancePartsPros.com
We’re glad to hear you had a satisfying experience with us. Your feedback means a great deal to our team. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.
Lance
Site Experience FeedbackSep 2, 2026
Good price on drawer rail guide but plastic shelves for fridge door were half cost elsewhere. Chose not to order those due to price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad you found a good price on the drawer rail guide, though we understand your concern about the cost of the refrigerator door shelves. We appreciate your feedback as we continually review our pricing, and thank you for cho...
Read full response »Online Shopper
Site Experience FeedbackSep 2, 2026
The details description and pictures of machine and parts are perfectly guided for right purchases and reduce the returning troubles.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad the detailed descriptions, diagrams, and photos helped you confidently select the correct parts and avoid the hassle of a return. Thank you for choosing AppliancePartsPros.com, and we wish you success with your repair!
PG
Post-Delivery FeedbackSep 2, 2026
The process was quick and easy. The schematics available are very helpful in Identifying he need parts. APP is very responsive, shipping parts right away and the associated tracking information is quickly available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From AppliancePartsPros.com
We’re pleased the ordering process was easy and you quickly found the part you needed. We work hard to make appliance repairs as convenient as possible. We appreciate you choosing AppliancePartsPros.com for your purchase.
Bill
Post-Delivery FeedbackSep 2, 2026
Large selection of parts, easy to find with parts diagrams.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From AppliancePartsPros.com
Thank you for sharing your feedback. We’re pleased that you found a great selection and that ordering was easy, though we understand your concern about the shipping cost. Our flat-rate shipping is based on the delivery service rat...
Read full response »Bob
Site Experience FeedbackSep 1, 2026
I can’t tell how pleased I am with Appliance Parts Pros! I have ordered from them many many times and I always get exactly what I ordered and usually the next day!! Their website is easy to navigate as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re delighted to hear that your many orders have arrived accurately and quickly, and that our website makes finding the right parts easy. Your continued trust means a great deal to us. Thank you for choosing AppliancePartsPros.c...
Read full response »CorgiMom
Site Experience FeedbackSep 1, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From AppliancePartsPros.com
Thank you for your positive feedback! We’re glad you had a good experience, and we appreciate you choosing AppliancePartsPros.com. We look forward to helping with your next repair.
Butter97
Site Experience FeedbackSep 1, 2026
Awesome website and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re happy to hear you found our website easy to use! Thank you for choosing AppliancePartsPros.com, and we hope to assist you again whenever you need a part.
Online Shopper
Site Experience FeedbackSep 1, 2026
dennis
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for taking the time to leave a review and for choosing AppliancePartsPros.com. We appreciate your business and are here whenever you need help with a future repair.
TheDon
Site Experience FeedbackSep 1, 2026
It was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad to hear you had a great experience. Thank you for choosing AppliancePartsPros.com, and we look forward to helping with your future appliance repair needs.
PF
Site Experience FeedbackSep 1, 2026
The website on my phone was very slow other than that it worked well.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From AppliancePartsPros.com
We’re sorry the website was slow on your phone, but we’re glad it otherwise worked well. We appreciate your feedback and will share it with our team. Thank you for choosing AppliancePartsPros.com—we hope your next visit is faster ...
Read full response »TW
Site Experience FeedbackSep 1, 2026
My experience with this website was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad you had a good experience using our website. Thank you for choosing AppliancePartsPros.com, and we hope to assist you again whenever you need another appliance part.
Carpe
Site Experience FeedbackSep 1, 2026
Good prices and great for finding hard to find parts
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re pleased you found our prices competitive and were able to locate the hard-to-find parts you needed. Thank you for choosing AppliancePartsPros.com, and we wish you success with your repair.
Average joe
Site Experience FeedbackSep 1, 2026
Washer broke and need an actuator to get running. Now needs a door switch.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad we could help you find the actuator for your washer, though we’re sorry another part is now needed. Thank you for choosing AppliancePartsPros.com, and we hope the new door switch gets your washer running smoothly again.
Sherri
Site Experience FeedbackSep 1, 2026
Found the exact part I needed quickly. And ordered two incase part breaks again. Will be using this site for future appliance parts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We’re glad you quickly found the exact part you needed and are prepared with a spare. Thank you for choosing AppliancePartsPros.com, and we look forward to helping with any future appliance repairs.