AppliancePartsPros.com Reviews - 1,864 Post-Delivery Reviews - 9.4/10
AppliancePartsPros.com Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 6% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 83% |
Neutral | 14% | 12% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for AppliancePartsPros.com
Showing 1 - 50 of 11,047
Ditty
Site Experience FeedbackJun 24, 2026
Everything was great and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Redbone
Site Experience FeedbackJun 24, 2026
Got part I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Seaver
Site Experience FeedbackJun 24, 2026
Ease in finding what I need. Some difficulty checking out
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackJun 24, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Brian N.
Site Experience FeedbackJun 24, 2026
It was all good. I liked the install video of the product.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 24, 2026
Fast response on chat
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
no
Site Experience FeedbackJun 24, 2026
not now
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
russ
Site Experience FeedbackJun 24, 2026
on line help was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Martk
Site Experience FeedbackJun 24, 2026
OK so far
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
BKL
Site Experience FeedbackJun 24, 2026
easy to find & order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ordoncar
Post-Delivery FeedbackJun 24, 2026
Was very well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
bo
Site Experience FeedbackJun 24, 2026
was ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your feedback! We're glad your experience was okay. We appreciate your business and are always looking for ways to make the experience even better. Kind Regards, Chris Customer Correspondence Team
Foster22
Site Experience FeedbackJun 24, 2026
They exactly the part I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad we had exactly the part you needed. We appreciate your support and are happy we could help get your repair on track! Kind Regards, Chris Customer Correspondence Team
Online Shopper
Site Experience FeedbackJun 24, 2026
The video shows a different temperature sensor that is replaced from the back of the oven. Mine replaces from the inside. Small thing but it confused me. If this part does not work, I will send it back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're glad the video was helpful overall, but we understand how seeing a different temperature sensor replacement procedure could be confusing. We appreciate you pointing that out, as clear and accurat...
Read full response »MJ12
Site Experience FeedbackJun 24, 2026
easy to find parts/order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad it was easy to find the parts you needed and complete your order. We appreciate your support and are here whenever you need us! Kind Regards, Chris Customer Correspondence Team
Tom
Site Experience FeedbackJun 24, 2026
Easy to navigate and great installation videos.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad you found the website easy to navigate and enjoyed the installation videos. We work hard to provide helpful resources that make repairs easier and more confident. We appreciate your support! Kind Regards, ...
Read full response »Mike
Post-Delivery FeedbackJun 24, 2026
Returning the product cost me almost as much as the product itself.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: 6
Buzz
Site Experience FeedbackJun 24, 2026
It was ver good. I found the part needed easily. Payment processor was straight forward. I’m expecting part tomorrow
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your feedback! We're glad to hear you found the part you needed easily and that the checkout process was straightforward. We appreciate your support and hope your part arrives right on schedule tomorrow. Thank you fo...
Read full response »Joe
Post-Delivery FeedbackJun 24, 2026
The manufacturer needs to do a better packing job to prevent this item from breaking
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
SAM
Post-Delivery FeedbackJun 24, 2026
My only complaint was the shipping options. "Standard" and "Overnight" ... but resulted in a 2 day delivery but double the price for overnight. I chose standard which for my part (something that could fit in a standard 6x9 mailer) was twice the cost for shipping than the part itself. Overall, I'm glad the part shipped quickly and arrived quickly, it was just the cost as other vendors have 3 models for shipping - economy, standard and overnight
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Jim
Site Experience FeedbackJun 24, 2026
The website is very simple to navigate & took me directly to the parts I needed. It is important to have the model number of the appliance.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're glad to hear the website was simple to navigate and helped you quickly find the parts you needed. You're absolutely right—having the appliance model number makes the process much easier and helps...
Read full response »Billy bob
Site Experience FeedbackJun 24, 2026
It was quick and easy will use it again
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad your experience was quick and easy. We appreciate your support and look forward to helping you again whenever you need us! Kind Regards, Chris Customer Correspondence Team
Jikily
Site Experience FeedbackJun 24, 2026
Very Good Having order appliance for 20 Year
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your continued support! We're honored to have been able to help with your appliance parts needs over the years. We truly appreciate your loyalty and are glad you've had a very good experience with us. We look forward...
Read full response »Kj
Site Experience FeedbackJun 23, 2026
It was a simple experience. The site is user friendly and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're glad you found the experience simple, and that the site was user-friendly and quick to use. We appreciate your support and are here whenever you need us! Kind Regards, Chris Customer Correspo...
Read full response »TEXES
Site Experience FeedbackJun 23, 2026
I would like to be able to see a shipping estimate before I go to check out. I entered my address but it wasn't working.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
From AppliancePartsPros.com
Thank you for your feedback! We're glad you're interested in seeing shipping estimates earlier in the process. We understand how helpful that information can be when making a purchase decision. We're also sorry to hear you experie...
Read full response »Dread Head
Site Experience FeedbackJun 23, 2026
Quick and easy service and shipping
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad you experienced quick and easy service and shipping. We appreciate your support and are here whenever you need us! Kind Regards, Chris Customer Correspondence Team
MackyHowy
Site Experience FeedbackJun 23, 2026
My experience thus far have been excellent. I was able to easily find the part I needed and the instructions were clear. The site is very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're thrilled to hear your experience has been excellent so far. It's great to know you were able to easily find the part you needed, that the instructions were clear, and that the site was easy to na...
Read full response »Online Shopper
Site Experience FeedbackJun 23, 2026
Overall worked well. Part in stock. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're glad everything worked well, the part was in stock, and that you had no issues with your order. We appreciate your business and are here whenever you need us! Kind Regards, Chris Customer Cor...
Read full response »Judy
Post-Delivery FeedbackJun 23, 2026
Had some issues with the order and payment. Order was put on hold until i contacted the Co. However with persistance i reached an associate and helped me received my order with in 2 days. The part and the installation video worked. We have ice and cold water in the dispenser .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
It was good but I had to go to chat to get the part I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're glad you were able to get the part you needed. While we strive to make parts easy to find on the website, we're happy our chat team was able to assist and point you in the right direction. We app...
Read full response »Trembar
Site Experience FeedbackJun 23, 2026
good pictures
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad you found the pictures helpful. Clear product images are important when selecting the right part, and we appreciate your feedback! Kind Regards, Chris Customer Correspondence Team
David C.
Site Experience FeedbackJun 23, 2026
Appreciated the exploded diagrams that confirmed the part that I needed for my exact model number of dishwasher. This is my second order in the past six months but for some reason my order on March 16, 2026 does not appear in my profile.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Was hoping to get overnight shipping.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Its very easy to find the products, especially the part of the refrigerator. Some times you can not make sure the product is the correct one in your type of refrigerator.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Albie
Site Experience FeedbackJun 23, 2026
All good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you! We're glad everything went well. We appreciate your feedback and are here whenever you need us! Kind Regards, Chris Customer Correspondence Team
Online Shopper
Site Experience FeedbackJun 23, 2026
It was fast and easy. Part was available. Promise to ship in two days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad the process was fast and easy, that the part was available, and that the shipping timeline met your expectations. We appreciate your business and hope the repair goes smoothly! Kind Regards, Chris Custome...
Read full response »Blondie2007
Site Experience FeedbackJun 23, 2026
Our ice maker has been giving us problems for about 6 months. I watched a video before purchasing to see if I could install it myself. Seems pretty straightforward. The video seems very helpful. Also, being able to type in the model number for my refrigerator sped up the process of looking for what I needed. Also very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're glad the installation video helped give you confidence in tackling the repair yourself and that entering your refrigerator model number made it easy to find the right ice maker. We work hard to p...
Read full response »Tony
Site Experience FeedbackJun 23, 2026
I had a decent experience with my purchase
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your feedback! We're glad to hear you had a decent experience with your purchase. We appreciate your business and are always looking for ways to make the experience even better. Kind Regards, Chris Customer Corre...
Read full response »Trainman
Site Experience FeedbackJun 23, 2026
I liked the trouble shooting section I did however have a problem with finding a repair video.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
From AppliancePartsPros.com
Thank you for your feedback! We're glad you found the troubleshooting section helpful. We’re sorry to hear you had difficulty finding a repair video for your issue. Your feedback is valuable, and we’ll continue working to make our...
Read full response »HELLO
Site Experience FeedbackJun 23, 2026
LOL FAKE NEWS
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
From AppliancePartsPros.com
Thank you for the laugh! We appreciate the feedback, and we’ll take that as a sign things went better than expected. If you ever need appliance parts in the future, we’ll be here to help! Kind Regards, Chris Customer Correspon...
Read full response »Mike of Western NY
Site Experience FeedbackJun 23, 2026
Easy to locate the proper part with seamless search methods!! Thank you 3rd time user of the website.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for being a returning customer! We're thrilled to hear it was easy to locate the correct part and that our search tools made the process seamless. We truly appreciate your continued support and look forward to helping yo...
Read full response »Adam
Site Experience FeedbackJun 23, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad your experience was fast and easy. We appreciate your feedback and are here whenever you need us! Kind Regards, Chris Customer Correspondence Team
Rich
Site Experience FeedbackJun 23, 2026
none
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We appreciate your business and are here if you ever need assistance in the future. Kind Regards, Chris Customer Correspondence Team
Yuppers
Site Experience FeedbackJun 23, 2026
I'm still probably going to end up with a new washer if this does not fix it
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
From AppliancePartsPros.com
Thank you for your feedback! We hope this part does the trick and gets your washer back up and running. We know repairs can sometimes be a bit of a gamble, but we're glad you gave it a try before considering a replacement. Best of...
Read full response »Tommy C
Site Experience FeedbackJun 23, 2026
the 'how to' videos APP provides are very helpful. the fact that the part is well described and there often is an associated video builds a DIY buyer's confidence. the pricing was higher than amazon by $20 but the delivery was next day, vice 10 days for Amazon... well done!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for the thoughtful feedback! We're glad to hear the how-to videos and detailed part information helped build confidence in your repair. Providing the resources customers need to successfully tackle DIY projects is one of...
Read full response »Handy
Site Experience FeedbackJun 23, 2026
Quick process
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
From AppliancePartsPros.com
Thank you! We're glad the process was quick and easy. We appreciate your feedback and are here if you need anything else! Kind Regards, Chris Customer Correspondence Team
Thor
Site Experience FeedbackJun 23, 2026
Quick easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad you found the website quick and easy to use. We appreciate your feedback and are here whenever you need us! Kind Regards, Chris Customer Correspondence Team
Teddyhill
Site Experience FeedbackJun 23, 2026
My experience was good.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From AppliancePartsPros.com
Thank you! We're glad to hear you had a good experience. We appreciate your feedback and are here if you need anything else! Kind Regards, Chris Customer Correspondence Team
Phxdale56
Site Experience FeedbackJun 23, 2026
Once I supplied model number, process was very smooooth!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From AppliancePartsPros.com
Thank you! We're glad to hear that once you entered your model number, the process was very smooth. Making it easy to find the right part is exactly what we strive for. We appreciate your feedback and are here if you need anything...
Read full response »Jose
Site Experience FeedbackJun 23, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad you had an excellent experience. We appreciate your support and are here whenever you need us! Kind Regards, Chris Customer Correspondence Team