AppliancePartsPros.com Reviews - 1,871 Post-Delivery Reviews - 9.4/10
AppliancePartsPros.com Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 87% |
 Neutral | 6% | 8% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 83% |
Neutral | 14% | 12% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for AppliancePartsPros.com
Showing 1 - 50 of 11,069
Elvira Rodriguez
Site Experience FeedbackJun 25, 2026
I was hoping shipping would have been free given that the part was a bit more than what I expected..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We understand your concern regarding shipping costs and appreciate you sharing your thoughts. Our shipping is a flat rate regardless of the size of the part or the number of items in your order, allowi...
Read full response »Online Shopper
Site Experience FeedbackJun 25, 2026
After placing an order for one item I decided to add a second item to save shipping cost. There was no provision as at Amazon of adding items to an existing order, so I cancelled the first order for the one item and reordered with both items. Slight inconvenience. I hope there was no problem canceling the first item. Also, the price for one item I had previously ordered around 2021 had doubled.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for taking the time to share your feedback. We apologize for the inconvenience of having to cancel and recreate your order to add an additional item, and we appreciate your suggestion as we continue looking for ways to i...
Read full response »Online Shopper
Site Experience FeedbackJun 25, 2026
Overall was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're happy to hear you had a good overall experience with us. We appreciate your feedback and are always looking for ways to make each visit even better. Thank you for choosing AppliancePartsPros.com, a...
Read full response »Tommy G
Site Experience FeedbackJun 25, 2026
Hopefully this actual Samsung part will cure my stove issues
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We hope the genuine Samsung part resolves your stove issue and gets your appliance back to working properly. If you have any questions during the installation or need additional troubleshooting assistanc...
Read full response »Royce
Site Experience FeedbackJun 25, 2026
No real problems with the website. It was easy to place my order. I accessed the talk to expert function and obtained helpful information. The part (refrigerator evaporator fan) was a bit more expensive than I expected.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your thoughtful review! We're glad you found our website easy to use and that our expert support was able to provide helpful information for your refrigerator repair. We understand your concern about the cost of the ...
Read full response »Gc
Site Experience FeedbackJun 25, 2026
Easy to find part
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
From AppliancePartsPros.com
Thank you for your review! We're glad you found it easy to locate the part you needed for your repair. Making it simple to find the correct parts is one of our top priorities. Thank you for choosing AppliancePartsPros.com, and we ...
Read full response »Dianne
Site Experience FeedbackJun 25, 2026
Once I put in model# I found the part quickly and it was here very fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your wonderful review! We're happy to hear that entering your model number helped you quickly find the correct part and that it arrived fast. We strive to make the repair process as easy and convenient as possible. T...
Read full response »K
Site Experience FeedbackJun 25, 2026
The website was very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your kind feedback! We're delighted to hear that you found our website easy to use. Providing a simple and convenient shopping experience is something we work hard to achieve. Thank you for choosing AppliancePartsPro...
Read full response »Online Shopper
Site Experience FeedbackJun 25, 2026
When logging in I had to create a new password
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We apologize for the inconvenience of having to create a new password when logging in. We're glad you were able to regain access to your account, and we appreciate you sharing your experience as it hel...
Read full response »Online Shopper
Site Experience FeedbackJun 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're glad to hear you had a good experience with us. We appreciate you taking the time to share your feedback. Thank you for choosing AppliancePartsPros.com, and we look forward to assisting you again w...
Read full response »RJ Jr
Site Experience FeedbackJun 25, 2026
I ORDERED THIS PART BUT DIDN'T NEED THE WHOLE THING . I WISH I COULD HAVE ORDERED ONLY THE PARTS THAT ARE IN THE FREEZER AS THE WATER VALVE IS ALREADY THERE.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your feedback! We understand that only needing a portion of an assembly can be frustrating. In many cases, manufacturers only make certain components available as complete assemblies, which limits the parts we are ab...
Read full response »Wiz
Site Experience FeedbackJun 25, 2026
I would have preferred to talk with someone.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From AppliancePartsPros.com
Thank you for your feedback! We understand that sometimes speaking directly with someone is the preferred way to get assistance. Our customer service team is always happy to help by phone, and we also offer live chat, email suppor...
Read full response »Online Shopper
Post-Delivery FeedbackJun 25, 2026
So happy to have a parts store to get the parts for my older refrigerator
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Good experience. Part was expensive!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're glad to hear you had a good experience with us. We understand your concern about the cost of the part, and while pricing is determined by the manufacturer, we strive to offer competitive prices alo...
Read full response »Tommy
Site Experience FeedbackJun 25, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're glad to hear you found the process quick and easy. Making it simple to find and order the right parts is always our goal. Thank you for choosing AppliancePartsPros.com, and we appreciate your suppo...
Read full response »Carl
Site Experience FeedbackJun 25, 2026
Ordering part was quick and easy-to-use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your great review! We're happy to hear that ordering your part was quick and easy. Providing a simple and convenient shopping experience is something we strive for every day. Thank you for choosing AppliancePartsPros...
Read full response »Gunny
Site Experience FeedbackJun 25, 2026
I found the site easy to navigate and find what I thought I needed. The information video confirmed what I needed to know and how to remove and replace the item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your wonderful review! We're glad you found our website easy to navigate and that our repair video helped confirm the correct part while providing the guidance you needed for the installation. We work hard to provide...
Read full response »G
Site Experience FeedbackJun 25, 2026
Ok so far
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your review! We're glad to hear everything has gone well so far. We hope your part arrives as expected and that your repair goes smoothly. Thank you for choosing AppliancePartsPros.com, and we appreciate your busines...
Read full response »mk007
Site Experience FeedbackJun 25, 2026
all went smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're happy to hear that everything went smoothly from start to finish. Providing an easy and hassle-free experience is always our goal. Thank you for choosing AppliancePartsPros.com, and we appreciate t...
Read full response »Graham
Site Experience FeedbackJun 25, 2026
Easy to order part for my dishwasher
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
From AppliancePartsPros.com
Thank you for your review! We're glad to hear it was easy to order the part you needed for your dishwasher. Making it simple to find the right parts is something we strive for every day. Thank you for choosing AppliancePartsPros.c...
Read full response »Online Shopper
Site Experience FeedbackJun 25, 2026
Great easy to manage
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your kind review! We're delighted to hear you found the process easy to manage. Providing a simple and convenient experience is always our goal. Thank you for choosing AppliancePartsPros.com, and we truly appreciate ...
Read full response »xpguy
Site Experience FeedbackJun 25, 2026
Need better part number cross checking between manufacturers and suppliers. Availability and selection is good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your valuable feedback! We're glad to hear you were pleased with our part selection and availability. We appreciate your suggestion regarding improved cross-referencing between manufacturer and supplier part numbers,...
Read full response »Online Shopper
Site Experience FeedbackJun 25, 2026
Website was easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your review! We're happy to hear you found our website easy to navigate. We strive to make finding the right parts and placing an order as simple as possible. Thank you for choosing AppliancePartsPros.com, and we app...
Read full response »Lolly
Site Experience FeedbackJun 25, 2026
Online purchase went well. Let’s see how shipping goes. First purchase!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your review and for giving us the opportunity to earn your business with your first purchase! We're glad your online ordering experience went smoothly, and we hope your shipment arrives quickly and meets your expecta...
Read full response »DJ
Site Experience FeedbackJun 25, 2026
2 items (element Terminal Block wire Kit) said they fit my model stove but one had the right mounting bracket the other didn't. Need better clarity on your parts
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback, and we're sorry for the confusion you experienced. We understand how frustrating it can be when multiple parts appear to fit your model but have different configurations. We appreciate you bringing thi...
Read full response »Online Shopper
Site Experience FeedbackJun 25, 2026
Sometimes finding the correct part and matching can be difficult. Appreciate the help and the video on the site. It confirmed my needs and how to repair myself.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your thoughtful review! We're glad our team and repair video were able to help confirm the correct part and give you the confidence to complete the repair yourself. We understand that identifying the right part can s...
Read full response »vcx926
Site Experience FeedbackJun 25, 2026
Overall very good experience. “Crockery” rack should also be described as “bottom” or “lower” rack for more efficient search.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your thoughtful feedback! We're glad to hear you had a very good overall experience with us. We appreciate your suggestion to include terms like "bottom" or "lower" rack alongside "crockery" rack to make searching ea...
Read full response »Joe
Site Experience FeedbackJun 25, 2026
Easily found what I needed.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your review! We're glad to hear you were able to easily find the part you needed. Making the search process simple and convenient is one of our top priorities. Thank you for choosing AppliancePartsPros.com, and we ap...
Read full response »Larry
Site Experience FeedbackJun 25, 2026
website easy to use, great exsperance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your wonderful review! We're delighted to hear you found our website easy to use and had a great experience. Providing a simple and enjoyable shopping experience is always our goal. Thank you for choosing AppliancePa...
Read full response »Frank
Site Experience FeedbackJun 25, 2026
Two days ago I tried to place an order and the payment would not go through. Today it did unchanged. You almost lost me as a customer.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Hello Frank, I'm so sorry for the issue with your order. We received your order and it is in processing to ship out today. If you need help with anything please just call us at 877-477-7278 and one of our agents will be glad to a...
Read full response »Mike
Site Experience FeedbackJun 25, 2026
Great experience ordering. Will update when it's delivered
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From AppliancePartsPros.com
Thank you for taking the time to review our site. We are happy you chose us to help you to get the correct part needed in repairing your appliance. Kind Regards, Matt E. Customer Correspondence Team
Noble.jandb
Post-Delivery FeedbackJun 25, 2026
We recently purchased a home and after our first attempt to use the dishwasher we found a few issues with it. The detergent dispenser would not unlatch and the silverware tray was broken across the bottom. After a quick search on the serial number we were directed to AppliancePartsPros.com and found our exact needs in less than 10 minutes. The website was so easy to navigate. Our new parts arrived 2 days after purchase and are a perfect fit for our machine. We couldn't be happier with AppliancePartsPros.com.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
DIY Dad
Post-Delivery FeedbackJun 25, 2026
The website was great and easy to use. I had a great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Doug S.
Post-Delivery FeedbackJun 25, 2026
found and ordered a ignitor spark module for my cook top at AppliancePartsPros.com. It was easy to match the part needed with the model number. The item was shipped and arrived a day earlier than projected. It was the right part at a very reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Wrightguyz
Site Experience FeedbackJun 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for taking the time to review our site. We are happy everything worked out. Kind Regards, Matt E. Customer Correspondence Team
Jon
Site Experience FeedbackJun 25, 2026
All was good in buying ,thank you,ps hope it fits.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
You're welcome! Thank you for choosing AppliancePartsPros.com for your appliance repair needs. Kind Regards, Matt E. Customer Correspondence Team
Tom
Post-Delivery FeedbackJun 25, 2026
No matter which appliance I've needed parts for over the years, you folks have it in stock, along with tips on installation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bill S
Post-Delivery FeedbackJun 25, 2026
Fast easy and it worked, that's all I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 25, 2026
Part ordered was wrong part wanted refund and told I'd have to pqy shipping the shipping cost exceeded price of part now I'm stuck with this part I don't want terrible customer service long wait
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 7
- Customer Support: 1
Pito
Site Experience FeedbackJun 25, 2026
Easy to navigate. Easy to verify if you're choosing the correct part for your model. Wish it mentioned if the tube of adhesive comes with the felt gasket. It shows the tube in the photos but does not mention it anywhere in the description. Also, does not list it as a "kit".
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Hello Guadalupe, We appreciate you taking the time to leave us positive feedback on your experience. The part on our site does have a picture so the adhesive does come. The part description and name is taken from the manufacturer...
Read full response »Adri
Site Experience FeedbackJun 25, 2026
Easy to find the parts, however the return asks for a serial number and model number which should not be necessary as it is not necessary to return an item. Very annoying
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From AppliancePartsPros.com
Hello Adri, Thank you for writing this review. I'm sorry but the warehouse asks for it so we can get your order processed and refunded. I apologize for the inconvenience. Kind Regards, Matt E. Customer Correspondence Team
Ditty
Site Experience FeedbackJun 24, 2026
Everything was great and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From AppliancePartsPros.com
Thank you for writing this review. We are happy everything worked out. Kind Regards, Matt E. Customer Correspondence Team
Redbone
Site Experience FeedbackJun 24, 2026
Got part I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for taking the time to review our site. We are happy everything worked out. Kind Regards, Matt E. Customer Correspondence Team
Seaver
Site Experience FeedbackJun 24, 2026
Ease in finding what I need. Some difficulty checking out
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for taking the time to review our site. We are glad you liked our services. Kind Regards, Matt E. Customer Correspondence Team
Jojo
Site Experience FeedbackJun 24, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for taking the time to review our site. We are happy everything worked out. Kind Regards, Matt E. Customer Correspondence Team
Brian N.
Site Experience FeedbackJun 24, 2026
It was all good. I liked the install video of the product.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for taking the time to review our site. We're so glad that you found our repair videos helpful! Kind Regards, Matt E. Customer Correspondence Team
Online Shopper
Site Experience FeedbackJun 24, 2026
Fast response on chat
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for writing this review. We are happy everything worked out. Kind Regards, Matt E. Customer Correspondence Team
no
Site Experience FeedbackJun 24, 2026
not now
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
From AppliancePartsPros.com
Thank you for writing this review. We are happy everything worked out. Kind Regards, Matt E. Customer Correspondence Team
russ
Site Experience FeedbackJun 24, 2026
on line help was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for writing this review. We are happy everything worked out. Kind Regards, Matt E. Customer Correspondence Team
Martk
Site Experience FeedbackJun 24, 2026
OK so far
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for taking the time to review our site. We are glad you liked our services. Kind Regards, Matt E. Customer Correspondence Team