AppliancePartsPros.com Reviews - 1,871 Post-Delivery Reviews - 9.4/10
AppliancePartsPros.com Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 87% |
 Neutral | 6% | 8% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 83% |
Neutral | 14% | 12% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for AppliancePartsPros.com
Showing 1 - 50 of 11,069
Elvira Rodriguez
Site Experience FeedbackJun 25, 2026
I was hoping shipping would have been free given that the part was a bit more than what I expected..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
After placing an order for one item I decided to add a second item to save shipping cost. There was no provision as at Amazon of adding items to an existing order, so I cancelled the first order for the one item and reordered with both items. Slight inconvenience. I hope there was no problem canceling the first item. Also, the price for one item I had previously ordered around 2021 had doubled.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 25, 2026
Overall was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tommy G
Site Experience FeedbackJun 25, 2026
Hopefully this actual Samsung part will cure my stove issues
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Royce
Site Experience FeedbackJun 25, 2026
No real problems with the website. It was easy to place my order. I accessed the talk to expert function and obtained helpful information. The part (refrigerator evaporator fan) was a bit more expensive than I expected.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gc
Site Experience FeedbackJun 25, 2026
Easy to find part
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Dianne
Site Experience FeedbackJun 25, 2026
Once I put in model# I found the part quickly and it was here very fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackJun 25, 2026
The website was very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
When logging in I had to create a new password
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RJ Jr
Site Experience FeedbackJun 25, 2026
I ORDERED THIS PART BUT DIDN'T NEED THE WHOLE THING . I WISH I COULD HAVE ORDERED ONLY THE PARTS THAT ARE IN THE FREEZER AS THE WATER VALVE IS ALREADY THERE.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Wiz
Site Experience FeedbackJun 25, 2026
I would have preferred to talk with someone.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackJun 25, 2026
So happy to have a parts store to get the parts for my older refrigerator
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Good experience. Part was expensive!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tommy
Site Experience FeedbackJun 25, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carl
Site Experience FeedbackJun 25, 2026
Ordering part was quick and easy-to-use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gunny
Site Experience FeedbackJun 25, 2026
I found the site easy to navigate and find what I thought I needed. The information video confirmed what I needed to know and how to remove and replace the item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
G
Site Experience FeedbackJun 25, 2026
Ok so far
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
mk007
Site Experience FeedbackJun 25, 2026
all went smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Graham
Site Experience FeedbackJun 25, 2026
Easy to order part for my dishwasher
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 25, 2026
Great easy to manage
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
xpguy
Site Experience FeedbackJun 25, 2026
Need better part number cross checking between manufacturers and suppliers. Availability and selection is good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 25, 2026
Website was easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lolly
Site Experience FeedbackJun 25, 2026
Online purchase went well. Let’s see how shipping goes. First purchase!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DJ
Site Experience FeedbackJun 25, 2026
2 items (element Terminal Block wire Kit) said they fit my model stove but one had the right mounting bracket the other didn't. Need better clarity on your parts
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Sometimes finding the correct part and matching can be difficult. Appreciate the help and the video on the site. It confirmed my needs and how to repair myself.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
vcx926
Site Experience FeedbackJun 25, 2026
Overall very good experience. “Crockery” rack should also be described as “bottom” or “lower” rack for more efficient search.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackJun 25, 2026
Easily found what I needed.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Larry
Site Experience FeedbackJun 25, 2026
website easy to use, great exsperance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frank
Site Experience FeedbackJun 25, 2026
Two days ago I tried to place an order and the payment would not go through. Today it did unchanged. You almost lost me as a customer.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Hello Frank, I'm so sorry for the issue with your order. We received your order and it is in processing to ship out today. If you need help with anything please just call us at 877-477-7278 and one of our agents will be glad to a...
Read full response »Mike
Site Experience FeedbackJun 25, 2026
Great experience ordering. Will update when it's delivered
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From AppliancePartsPros.com
Thank you for taking the time to review our site. We are happy you chose us to help you to get the correct part needed in repairing your appliance. Kind Regards, Matt E. Customer Correspondence Team
Noble.jandb
Post-Delivery FeedbackJun 25, 2026
We recently purchased a home and after our first attempt to use the dishwasher we found a few issues with it. The detergent dispenser would not unlatch and the silverware tray was broken across the bottom. After a quick search on the serial number we were directed to AppliancePartsPros.com and found our exact needs in less than 10 minutes. The website was so easy to navigate. Our new parts arrived 2 days after purchase and are a perfect fit for our machine. We couldn't be happier with AppliancePartsPros.com.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
DIY Dad
Post-Delivery FeedbackJun 25, 2026
The website was great and easy to use. I had a great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Doug S.
Post-Delivery FeedbackJun 25, 2026
found and ordered a ignitor spark module for my cook top at AppliancePartsPros.com. It was easy to match the part needed with the model number. The item was shipped and arrived a day earlier than projected. It was the right part at a very reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Wrightguyz
Site Experience FeedbackJun 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for taking the time to review our site. We are happy everything worked out. Kind Regards, Matt E. Customer Correspondence Team
Jon
Site Experience FeedbackJun 25, 2026
All was good in buying ,thank you,ps hope it fits.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
You're welcome! Thank you for choosing AppliancePartsPros.com for your appliance repair needs. Kind Regards, Matt E. Customer Correspondence Team
Tom
Post-Delivery FeedbackJun 25, 2026
No matter which appliance I've needed parts for over the years, you folks have it in stock, along with tips on installation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bill S
Post-Delivery FeedbackJun 25, 2026
Fast easy and it worked, that's all I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 25, 2026
Part ordered was wrong part wanted refund and told I'd have to pqy shipping the shipping cost exceeded price of part now I'm stuck with this part I don't want terrible customer service long wait
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 7
- Customer Support: 1
Pito
Site Experience FeedbackJun 25, 2026
Easy to navigate. Easy to verify if you're choosing the correct part for your model. Wish it mentioned if the tube of adhesive comes with the felt gasket. It shows the tube in the photos but does not mention it anywhere in the description. Also, does not list it as a "kit".
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Hello Guadalupe, We appreciate you taking the time to leave us positive feedback on your experience. The part on our site does have a picture so the adhesive does come. The part description and name is taken from the manufacturer...
Read full response »Adri
Site Experience FeedbackJun 25, 2026
Easy to find the parts, however the return asks for a serial number and model number which should not be necessary as it is not necessary to return an item. Very annoying
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From AppliancePartsPros.com
Hello Adri, Thank you for writing this review. I'm sorry but the warehouse asks for it so we can get your order processed and refunded. I apologize for the inconvenience. Kind Regards, Matt E. Customer Correspondence Team
Ditty
Site Experience FeedbackJun 24, 2026
Everything was great and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From AppliancePartsPros.com
Thank you for writing this review. We are happy everything worked out. Kind Regards, Matt E. Customer Correspondence Team
Redbone
Site Experience FeedbackJun 24, 2026
Got part I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for taking the time to review our site. We are happy everything worked out. Kind Regards, Matt E. Customer Correspondence Team
Seaver
Site Experience FeedbackJun 24, 2026
Ease in finding what I need. Some difficulty checking out
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for taking the time to review our site. We are glad you liked our services. Kind Regards, Matt E. Customer Correspondence Team
Jojo
Site Experience FeedbackJun 24, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for taking the time to review our site. We are happy everything worked out. Kind Regards, Matt E. Customer Correspondence Team
Brian N.
Site Experience FeedbackJun 24, 2026
It was all good. I liked the install video of the product.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for taking the time to review our site. We're so glad that you found our repair videos helpful! Kind Regards, Matt E. Customer Correspondence Team
Online Shopper
Site Experience FeedbackJun 24, 2026
Fast response on chat
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for writing this review. We are happy everything worked out. Kind Regards, Matt E. Customer Correspondence Team
no
Site Experience FeedbackJun 24, 2026
not now
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
From AppliancePartsPros.com
Thank you for writing this review. We are happy everything worked out. Kind Regards, Matt E. Customer Correspondence Team
russ
Site Experience FeedbackJun 24, 2026
on line help was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for writing this review. We are happy everything worked out. Kind Regards, Matt E. Customer Correspondence Team
Martk
Site Experience FeedbackJun 24, 2026
OK so far
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for taking the time to review our site. We are glad you liked our services. Kind Regards, Matt E. Customer Correspondence Team