AppliancePartsPros.com Customer Reviews
AppliancePartsPros.com holds a 9.3/10 overall rating based on 1,881 verified post-delivery reviews on Bizrate.
AppliancePartsPros.com Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 87% |
 Neutral | 6% | 7% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 84% |
Neutral | 14% | 12% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for AppliancePartsPros.com
Showing 1 - 50 of 11,143
Online Shopper
Site Experience FeedbackJul 1, 2026
Experience was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BLittle1967
Site Experience FeedbackJul 1, 2026
AItool was a big help in trouble shooting.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Waate
Site Experience FeedbackJul 1, 2026
It was good with video to show me how. Bravo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Huey
Site Experience FeedbackJul 1, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ben
Site Experience FeedbackJul 1, 2026
I like the install videos, like to see more diagnosis videos unless I missed them.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Satisfied
Site Experience FeedbackJul 1, 2026
I was very satisfied with my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJul 1, 2026
Easy to read well illustrated and informative diagrams
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your wonderful feedback! We're happy to hear that you found our diagrams easy to read, well illustrated, and informative. We work hard to provide resources that make finding the correct part and completing repairs as...
Read full response »JR
Site Experience FeedbackJul 1, 2026
Great Images
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
From AppliancePartsPros.com
Thank you for your review! We're glad to hear our product images were helpful during your shopping experience. We strive to provide clear, detailed photos so it's easier to identify the right part with confidence. Thank you for ch...
Read full response »Online Shopper
Site Experience FeedbackJul 1, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're glad to hear you had a great experience with us. Providing quality parts and excellent service is what we strive for every day. Thank you for choosing AppliancePartsPros.com, and we truly appreciat...
Read full response »dortot01
Post-Delivery FeedbackJul 1, 2026
I was able to find the part with the model number but more importantly, the video to guide me through the repair was essential. The one that did annoy me is that I was ready to order a belt by itself, but that was more than the kit with the belt/ tensioner wheel/and two idle wheels. I happened to discover the kit by accident. That aside, the repair went well and the dryer is working good.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Online Shopper
Site Experience FeedbackJul 1, 2026
I think we should get free shipping when you spend what I just spent which is over $150 for 2 ice/water filters
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We're glad you chose us for your replacement filters, and we appreciate your honest comments regarding shipping costs. We understand that free shipping is something many customers value, especially on larger orders, and we'll be s...
Read full response »Online Shopper
Site Experience FeedbackJul 1, 2026
Good to find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're happy to hear you were able to find the products you needed. Our goal is to make locating the right appliance parts as easy and convenient as possible. Thank you for choosing AppliancePartsPros.com...
Read full response »Al T.
Site Experience FeedbackJul 1, 2026
Easy transaction all necessary information was available to make the purchase with confidence that it was right and easy check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We're delighted to hear that our product information gave you the confidence to purchase the correct part and that you found the checkout process quick and easy. Providing the details customers need to make informed decisions is s...
Read full response »Cc
Site Experience FeedbackJul 1, 2026
Very easy to use and find products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
We're glad to hear you found our website easy to use and had no trouble finding the products you needed. Making the parts search process simple and convenient is one of our top priorities. Thank you for choosing AppliancePartsPros...
Read full response »Great Information for DIY
Site Experience FeedbackJul 1, 2026
This website is very helpful with the schematics of each appliance to help me find the right part that I need. In a world full of too much information on every subject, it's refreshing to find a place that can tell me with clarity exactly the part that I need that will work and work well with my appliance. I do wish, however, that there was some sort of shipping price incentive, like free standard shipping if you order over $50 or something.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We're delighted to hear that our appliance schematics and parts information made it easy to identify the correct part for your repair. Providing clear, accurate resources that take the guesswork out of appliance repairs is somethi...
Read full response »Online Shopper
Site Experience FeedbackJul 1, 2026
If a field is wrong Identify it
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
From AppliancePartsPros.com
Thank you for your feedback! We appreciate you bringing this to our attention and understand the importance of clearly identifying when a field or information is incorrect. We’ll share your comments with our team so we can continu...
Read full response »Mike
Site Experience FeedbackJul 1, 2026
Parts were available and checkout was easy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your review! We're glad to hear you found the parts you needed and that the checkout process was quick and easy. Providing a smooth shopping experience from start to finish is always our goal. Thank you for choosing ...
Read full response »HerbieK
Site Experience FeedbackJul 1, 2026
I've purchased parts from AppliancePartsPros.com for years. Great price, excellent service. The only improvement I would suggest is to allow you to add your appliance model numbers to your profile (Repair Clinic does this) so that you can quickly search for parts when your not at the machine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for being a loyal AppliancePartsPros.com customer over the years! We're thrilled to hear you've consistently found great prices and excellent service. We also appreciate your suggestion about allowing customers to save a...
Read full response »Online Shopper
Site Experience FeedbackJul 1, 2026
shipping charge ridiculous
- Overall Rating: 6
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
From AppliancePartsPros.com
We appreciate your honest comments regarding our shipping charges and understand that shipping costs can be frustrating. We continually evaluate our shipping options and will share your feedback with our team as we look for ways t...
Read full response »Bluto
Site Experience FeedbackJul 1, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We're glad to hear you found our website easy to navigate. We strive to make finding the right appliance parts and completing your order as simple and convenient as possible. Thank you for choosing AppliancePartsPros.com, and we a...
Read full response »B. Mueller
Site Experience FeedbackJul 1, 2026
Site was easy to navigate and parts needed were available. Comparable pricing for OEM parts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We're pleased to hear you found our website easy to navigate, were able to locate the parts you needed, and found our OEM pricing competitive. We work hard to provide a straightforward shopping experience along with genuine replac...
Read full response »brian
Site Experience FeedbackJul 1, 2026
hard to give good review when buying a product. you should wait til we receive item. otherwise you ae short changing your self
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
From AppliancePartsPros.com
Thank you for your honest feedback. You make a fair point that the overall experience isn't complete until the order has been delivered and the part has been put to use. We appreciate your suggestion and will share it with our tea...
Read full response »Online Shopper
Site Experience FeedbackJul 1, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're glad to hear you had a good experience with us. Our team is committed to providing quality parts and dependable service every step of the way. Thank you for choosing AppliancePartsPros.com, and w...
Read full response »Online Shopper
Post-Delivery FeedbackJul 1, 2026
Had the part I wanted, shipping was quick and fixed the problem
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Matt
Site Experience FeedbackJun 30, 2026
Easy to use. I very much appreciate the video that accompanies the product and shows how to install it. I may have been able to find the part cheaper elsewhere, but this was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
We're glad to hear you found our website easy to use and that the installation video gave you the confidence to complete your repair. We strive to provide helpful resources along with quality parts to make the repair process as si...
Read full response »David
Site Experience FeedbackJun 30, 2026
Its not great and the only showed 3 parts for my model, luckily 2 of them were what I needed. I Hope
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for sharing your experience with us. We're sorry to hear the parts selection for your model seemed limited, though we're glad you were able to find the items you needed. If you have any questions about compatibility befo...
Read full response »Bill
Site Experience FeedbackJun 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're glad to hear you had a good experience with us. Our goal is to provide quality appliance parts and dependable service every time you shop with us. Thank you for choosing AppliancePartsPros.com, a...
Read full response »Steve
Site Experience FeedbackJun 30, 2026
Good, easy to order parts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your kind feedback! We're happy to hear you found it easy to order the parts you needed. Making the ordering process simple and hassle-free is something we strive for every day. Thank you for choosing AppliancePartsP...
Read full response »BLB
Site Experience FeedbackJun 30, 2026
The process was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're glad to hear you found the ordering process quick and easy. Our goal is to make finding and purchasing the right appliance parts as convenient as possible. Thank you for choosing AppliancePartsPr...
Read full response »Online Shopper
Site Experience FeedbackJun 30, 2026
Good website, better pictures would be helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for taking the time to share your experience. We're glad you found our website helpful, and we appreciate your suggestion about providing better product pictures. Feedback like yours helps us continue improving our site,...
Read full response »Daphne
Site Experience FeedbackJun 30, 2026
Good price and easy to find my product.Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your kind feedback! We're glad you found a great price and were able to quickly locate the product you needed. We strive to make shopping for appliance parts simple, convenient, and affordable. Thank you for choosing...
Read full response »Jbick
Site Experience FeedbackJun 30, 2026
Easy to order with clearly stated prices
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're pleased to hear you found the ordering process easy and that our pricing was clear and straightforward. We work hard to provide a simple, transparent shopping experience for every customer. Thank...
Read full response »Brent B
Site Experience FeedbackJun 30, 2026
Works well
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your feedback! We're happy to hear everything is working well and that you had a positive experience. Knowing the right part helped get your appliance back in working order is exactly what we strive for. Thank you fo...
Read full response »Betsy
Site Experience FeedbackJun 30, 2026
Had a good experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your kind feedback! We're glad to hear you had a good experience with us. Our team is committed to providing quality parts and reliable service to make every repair as smooth as possible. Thank you for choosing Appli...
Read full response »Rich
Site Experience FeedbackJun 30, 2026
Its a fine web sites. A little more expensive than other sights, but the return guarantee is the best
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for taking the time to share your experience. We're glad to hear you value our return policy and the peace of mind it provides when purchasing replacement parts. We also appreciate your comments about our pricing and str...
Read full response »Online Shopper
Site Experience FeedbackJun 30, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your wonderful feedback! We're thrilled to hear you had an awesome experience with us. Our team is dedicated to providing quality parts and outstanding service for every customer. Thank you for choosing AppliancePart...
Read full response »Mike
Site Experience FeedbackJun 30, 2026
Love the repair videos.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your kind words! We're so glad to hear you love our repair videos. Our goal is to provide helpful resources that give customers the confidence to complete their own appliance repairs. Thank you for choosing Appliance...
Read full response »JR
Site Experience FeedbackJun 30, 2026
Finding the dishwasher i'm trying to repair was easy. Zeroing in on the specific part was harder because the diagrams were a bit confusing and the written description was inaccurate, I think. The part I need mounts on the third level rack and connects the rack to the wheels that run in the track on the left side. The description says the part mounts to the dishwasher wall. I used the chat feature to describe the part as I did above, and I think I'm ordering the right part.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your detailed feedback. We're glad you found it easy to locate your dishwasher model, and we're happy our chat team was able to assist you in identifying the part you needed. We also appreciate you pointing out the c...
Read full response »Barry M
Post-Delivery FeedbackJun 30, 2026
Had part, timely delivery, part solved theproblem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From AppliancePartsPros.com
Thank you for your kind feedback! We're glad we had the part you needed, that it arrived in a timely manner, and most importantly, that it solved the problem. It's always rewarding to know we helped get your appliance back up and ...
Read full response »TOM
Site Experience FeedbackJun 30, 2026
Needed a Part you had it, I Bought it!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your review! We're glad we had the part you needed and could make the ordering process quick and easy. We appreciate you choosing AppliancePartsPros.com and look forward to helping you with any future appliance repai...
Read full response »Greg S
Post-Delivery FeedbackJun 30, 2026
They had the parts, the customer support was prompt and the prices are reasonable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Simple and efficient
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your review! We're glad to hear you found your experience simple and efficient. Providing an easy, hassle-free shopping experience is always our goal. Thank you for choosing AppliancePartsPros.com—we truly appreciate...
Read full response »Online Shopper
Post-Delivery FeedbackJun 30, 2026
Easy to use website and found some difficulty deciding which part I actually needed. But the description of the different pieces was what helped so much in making the right choices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
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Site Experience FeedbackJun 30, 2026
Easy to locate and order parts always correct part so far.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for taking the time to share your experience! We're glad to hear that you've found it easy to locate the parts you need and that they've been the correct fit for your repairs. We appreciate your confidence in our service...
Read full response »Blake
Site Experience FeedbackJun 30, 2026
Absolutely Love Appliance Parts Pros. Great website, advice, pricing and how to videos.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for the wonderful feedback! We're thrilled to hear you've enjoyed our website, repair advice, competitive pricing, and how-to videos. It's great to know these resources have made your repairs easier. Thank you for choosi...
Read full response »smitty
Site Experience FeedbackJun 30, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review and for choosing AppliancePartsPros.com! We appreciate you taking the time to share your feedback. If there's ever anything we can do to make your experience even better, we're always here to help. We loo...
Read full response »ASP
Site Experience FeedbackJun 30, 2026
Check out would not accept my credit car information.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
From AppliancePartsPros.com
Thank you for bringing this to our attention, and we're sorry to hear you experienced trouble during checkout. We understand how frustrating payment issues can be and will share your feedback with our team for review. Thank you fo...
Read full response »Online Shopper
Site Experience FeedbackJun 30, 2026
easy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your review! We're glad to hear your ordering experience was quick and easy. Our goal is to make finding the right appliance parts as simple as possible. Thank you for choosing AppliancePartsPros.com, and we look for...
Read full response »Joe dirt
Site Experience FeedbackJun 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From AppliancePartsPros.com
Thank you for your review! We're glad to hear you had a good experience with us. We appreciate you taking the time to share your feedback. Thank you for choosing AppliancePartsPros.com—we're grateful for the opportunity to assist ...
Read full response »JJ
Post-Delivery FeedbackJun 30, 2026
Had the part I needed. Ordered it and it was delivered quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From AppliancePartsPros.com
Thank you for your great feedback! We're happy to hear we had the part you needed and that it arrived quickly. Providing the right parts with fast service is what we strive for every day. Thank you for choosing AppliancePartsPros....
Read full response »