AppliancePartsPros.com Reviews - 1,864 Post-Delivery Reviews - 9.4/10
AppliancePartsPros.com Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 88% |
 Neutral | 6% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
7.9 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 83% |
Neutral | 14% | 12% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
7.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for AppliancePartsPros.com
Showing 1 - 50 of 11,041
Kj
Site Experience FeedbackJun 23, 2026
It was a simple experience. The site is user friendly and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're glad you found the experience simple, and that the site was user-friendly and quick to use. We appreciate your support and are here whenever you need us! Kind Regards, Chris Customer Correspo...
Read full response »TEXES
Site Experience FeedbackJun 23, 2026
I would like to be able to see a shipping estimate before I go to check out. I entered my address but it wasn't working.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
From AppliancePartsPros.com
Thank you for your feedback! We're glad you're interested in seeing shipping estimates earlier in the process. We understand how helpful that information can be when making a purchase decision. We're also sorry to hear you experie...
Read full response »Dread Head
Site Experience FeedbackJun 23, 2026
Quick and easy service and shipping
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad you experienced quick and easy service and shipping. We appreciate your support and are here whenever you need us! Kind Regards, Chris Customer Correspondence Team
MackyHowy
Site Experience FeedbackJun 23, 2026
My experience thus far have been excellent. I was able to easily find the part I needed and the instructions were clear. The site is very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're thrilled to hear your experience has been excellent so far. It's great to know you were able to easily find the part you needed, that the instructions were clear, and that the site was easy to na...
Read full response »Online Shopper
Site Experience FeedbackJun 23, 2026
Overall worked well. Part in stock. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're glad everything worked well, the part was in stock, and that you had no issues with your order. We appreciate your business and are here whenever you need us! Kind Regards, Chris Customer Cor...
Read full response »Judy
Post-Delivery FeedbackJun 23, 2026
Had some issues with the order and payment. Order was put on hold until i contacted the Co. However with persistance i reached an associate and helped me received my order with in 2 days. The part and the installation video worked. We have ice and cold water in the dispenser .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
It was good but I had to go to chat to get the part I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're glad you were able to get the part you needed. While we strive to make parts easy to find on the website, we're happy our chat team was able to assist and point you in the right direction. We app...
Read full response »Trembar
Site Experience FeedbackJun 23, 2026
good pictures
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad you found the pictures helpful. Clear product images are important when selecting the right part, and we appreciate your feedback! Kind Regards, Chris Customer Correspondence Team
David C.
Site Experience FeedbackJun 23, 2026
Appreciated the exploded diagrams that confirmed the part that I needed for my exact model number of dishwasher. This is my second order in the past six months but for some reason my order on March 16, 2026 does not appear in my profile.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Was hoping to get overnight shipping.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Its very easy to find the products, especially the part of the refrigerator. Some times you can not make sure the product is the correct one in your type of refrigerator.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Albie
Site Experience FeedbackJun 23, 2026
All good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you! We're glad everything went well. We appreciate your feedback and are here whenever you need us! Kind Regards, Chris Customer Correspondence Team
Online Shopper
Site Experience FeedbackJun 23, 2026
It was fast and easy. Part was available. Promise to ship in two days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad the process was fast and easy, that the part was available, and that the shipping timeline met your expectations. We appreciate your business and hope the repair goes smoothly! Kind Regards, Chris Custome...
Read full response »Blondie2007
Site Experience FeedbackJun 23, 2026
Our ice maker has been giving us problems for about 6 months. I watched a video before purchasing to see if I could install it myself. Seems pretty straightforward. The video seems very helpful. Also, being able to type in the model number for my refrigerator sped up the process of looking for what I needed. Also very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We're glad the installation video helped give you confidence in tackling the repair yourself and that entering your refrigerator model number made it easy to find the right ice maker. We work hard to p...
Read full response »Tony
Site Experience FeedbackJun 23, 2026
I had a decent experience with my purchase
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you for your feedback! We're glad to hear you had a decent experience with your purchase. We appreciate your business and are always looking for ways to make the experience even better. Kind Regards, Chris Customer Corre...
Read full response »Trainman
Site Experience FeedbackJun 23, 2026
I liked the trouble shooting section I did however have a problem with finding a repair video.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
From AppliancePartsPros.com
Thank you for your feedback! We're glad you found the troubleshooting section helpful. We’re sorry to hear you had difficulty finding a repair video for your issue. Your feedback is valuable, and we’ll continue working to make our...
Read full response »HELLO
Site Experience FeedbackJun 23, 2026
LOL FAKE NEWS
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
From AppliancePartsPros.com
Thank you for the laugh! We appreciate the feedback, and we’ll take that as a sign things went better than expected. If you ever need appliance parts in the future, we’ll be here to help! Kind Regards, Chris Customer Correspon...
Read full response »Mike of Western NY
Site Experience FeedbackJun 23, 2026
Easy to locate the proper part with seamless search methods!! Thank you 3rd time user of the website.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for being a returning customer! We're thrilled to hear it was easy to locate the correct part and that our search tools made the process seamless. We truly appreciate your continued support and look forward to helping yo...
Read full response »Adam
Site Experience FeedbackJun 23, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad your experience was fast and easy. We appreciate your feedback and are here whenever you need us! Kind Regards, Chris Customer Correspondence Team
Rich
Site Experience FeedbackJun 23, 2026
none
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your feedback! We appreciate your business and are here if you ever need assistance in the future. Kind Regards, Chris Customer Correspondence Team
Yuppers
Site Experience FeedbackJun 23, 2026
I'm still probably going to end up with a new washer if this does not fix it
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
From AppliancePartsPros.com
Thank you for your feedback! We hope this part does the trick and gets your washer back up and running. We know repairs can sometimes be a bit of a gamble, but we're glad you gave it a try before considering a replacement. Best of...
Read full response »Tommy C
Site Experience FeedbackJun 23, 2026
the 'how to' videos APP provides are very helpful. the fact that the part is well described and there often is an associated video builds a DIY buyer's confidence. the pricing was higher than amazon by $20 but the delivery was next day, vice 10 days for Amazon... well done!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for the thoughtful feedback! We're glad to hear the how-to videos and detailed part information helped build confidence in your repair. Providing the resources customers need to successfully tackle DIY projects is one of...
Read full response »Handy
Site Experience FeedbackJun 23, 2026
Quick process
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
From AppliancePartsPros.com
Thank you! We're glad the process was quick and easy. We appreciate your feedback and are here if you need anything else! Kind Regards, Chris Customer Correspondence Team
Thor
Site Experience FeedbackJun 23, 2026
Quick easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad you found the website quick and easy to use. We appreciate your feedback and are here whenever you need us! Kind Regards, Chris Customer Correspondence Team
Teddyhill
Site Experience FeedbackJun 23, 2026
My experience was good.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From AppliancePartsPros.com
Thank you! We're glad to hear you had a good experience. We appreciate your feedback and are here if you need anything else! Kind Regards, Chris Customer Correspondence Team
Phxdale56
Site Experience FeedbackJun 23, 2026
Once I supplied model number, process was very smooooth!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From AppliancePartsPros.com
Thank you! We're glad to hear that once you entered your model number, the process was very smooth. Making it easy to find the right part is exactly what we strive for. We appreciate your feedback and are here if you need anything...
Read full response »Jose
Site Experience FeedbackJun 23, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad you had an excellent experience. We appreciate your support and are here whenever you need us! Kind Regards, Chris Customer Correspondence Team
KAS
Site Experience FeedbackJun 23, 2026
Experience was very easy to navigate to finding the parts and ordering them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad to hear the website was easy to navigate and that finding and ordering your parts was a smooth experience. We appreciate your feedback and are here whenever you need us! Kind Regards, Chris Customer Corre...
Read full response »Newaka
Site Experience FeedbackJun 23, 2026
You seem to have many of the parts I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad to hear we've been able to provide many of the parts you need. We work hard to offer a wide selection, and we appreciate your support. Let us know if there's anything else we can help with! Kind Regards, C...
Read full response »Navarro
Site Experience FeedbackJun 23, 2026
Very easy website,don't change a thing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're thrilled to hear you found the website very easy to use. Comments like "don't change a thing" mean a lot to us! We appreciate your support and look forward to helping you again whenever you need parts. Kind Regar...
Read full response »Hamm
Site Experience FeedbackJun 23, 2026
Easy and they have it all.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
Thank you! We're glad you found the process easy and that we had everything you needed. We appreciate your support and look forward to helping you again in the future! Kind Regards, Chris Customer Correspondence Team
mikki
Site Experience FeedbackJun 23, 2026
everything was fine!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad everything went fine. We appreciate your feedback and are here if you need anything else! Kind Regards, Chris Customer Correspondence Team
Windsong
Site Experience FeedbackJun 23, 2026
Easy order and payment quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad the ordering and payment process was quick and easy. We appreciate your support and are here if you need anything else! Kind Regards, Chris Customer Correspondence Team
Happymama
Post-Delivery FeedbackJun 23, 2026
I have recommended AppliancePartsPro before, so my mom always buys from here. This is my second purchase and am super happy. Got what I wanted, at a decent price, works great and now I have extra room in my refrigerator.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
TJ
Site Experience FeedbackJun 23, 2026
VERY GOOD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you! We're glad you had a very good experience. We appreciate your support and are here whenever you need us! Kind Regards, Chris Customer Correspondence Team
Supervisor
Post-Delivery FeedbackJun 23, 2026
the site is easy to use I like that there is a break down on the appliances so that I can order the correct parts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 23, 2026
have used before and happy with site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for your continued support! We're glad to hear you've used our site before and have been happy with your experience. We appreciate your trust and look forward to helping you again whenever you need parts! Kind Regards, ...
Read full response »Rob
Post-Delivery FeedbackJun 23, 2026
Found the part I needed, ordered the item and it was delivered when promised.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
GB
Site Experience FeedbackJun 23, 2026
Just a typical purchase, very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
It's always nice when a purchase goes exactly as expected. We're glad you found the process easy and straightforward, and we appreciate you choosing AppliancePartsPros.com for your appliance parts needs. Kind Regards, Jason Cust...
Read full response »Online Shopper
Site Experience FeedbackJun 22, 2026
Had the worst time checking out! Always need to verify card information and yet it still does not work. 3 different cards to try before 1 worked.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
From AppliancePartsPros.com
We appreciate you bringing this to our attention. A checkout process should be simple and reliable, so having to try multiple cards before completing your purchase is understandably frustrating. Your feedback about the card verifi...
Read full response »Rich
Site Experience FeedbackJun 22, 2026
Was able to purchase a new watewr inlet valve for an older Maytag refrigerator, MSD2454GRW but unable to purchase the "meat" pan drawer as it is no longer available from Maytag/Whirlpool.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
It's great that you were able to find and order a replacement water inlet valve for your older Maytag refrigerator. We understand how frustrating it can be when certain components, like specialty drawers and bins, are no longer av...
Read full response »Hopper
Site Experience FeedbackJun 22, 2026
Overall experience was great. I’ll know better when product arrives. Thanks
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
We're pleased that your experience has been positive so far. From finding the part to placing the order, it sounds like everything went smoothly. We hope the part arrives quickly and performs exactly as expected. Thank you for you...
Read full response »Gman
Site Experience FeedbackJun 22, 2026
Easy website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Finding the right part shouldn't be complicated, so it's great to hear that you found our website easy to use. We appreciate your feedback and are glad we could help make your shopping experience simple and convenient. Kind Regar...
Read full response »Jerson
Site Experience FeedbackJun 22, 2026
Everything good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
From AppliancePartsPros.com
It's great to know that everything met your expectations. We appreciate your feedback and thank you for choosing AppliancePartsPros.com. We look forward to helping with any future appliance repair needs. Kind Regards, Jason Cust...
Read full response »Online Shopper
Site Experience FeedbackJun 22, 2026
Very easy to navigate. Wanted genuine parts not generic multi fit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Knowing you're getting a genuine OEM part is important, and we're glad our site made it easy to find exactly what you needed. Easy navigation and accurate part information help take the uncertainty out of appliance repairs, and we...
Read full response »Chepe
Site Experience FeedbackJun 22, 2026
Very helpful finding parts and I like how they have a box to see if the part fits before you order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Being able to confirm compatibility before ordering provides valuable peace of mind, so we're glad you found that feature helpful. Our goal is to make it as easy as possible to identify the correct part and avoid guesswork during ...
Read full response »Online Shopper
Site Experience FeedbackJun 22, 2026
It was a little tricky between upper crisper shelf and basket and lower shelf and crisper basket
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Thank you for the feedback. We understand that distinguishing between the upper and lower crisper shelves and baskets can be a bit confusing. Feedback like yours is valuable because it helps us identify areas where product descrip...
Read full response »TLT
Site Experience FeedbackJun 22, 2026
Really like the learning videos. They help immensely.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From AppliancePartsPros.com
Clear, easy-to-follow repair videos can make a challenging repair feel much more manageable. It's wonderful to know that our learning resources helped guide you through the process and provided the support you needed. Thank you fo...
Read full response »Shannamann
Site Experience FeedbackJun 22, 2026
All good. Parts are ready to ship. Good help in troubleshooting
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From AppliancePartsPros.com
It's great to know that everything has gone smoothly so far. Having parts ready to ship and receiving helpful troubleshooting support can make the repair process much easier. We appreciate your feedback and thank you for choosing ...
Read full response »Online Shopper
Site Experience FeedbackJun 22, 2026
Ok experience
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
From AppliancePartsPros.com
Thank you for your feedback. While it sounds like there may be room for improvement, we appreciate the opportunity to serve you. Comments like yours help us continue refining the experience for our customers, and we hope to provid...
Read full response »