Matt
Post-Delivery FeedbackMay 6, 2026
Dear Customer Service,
I’ve purchased products from your company in the past and have always had a positive experience, which is why this recent situation was especially disappointing.
My latest order arrived several days late. This was not just any purchase—it was a 2-year anniversary gift intended to complete a matching set with a necklace I had previously bought. My partner and I were scheduled to leave for a trip, and unfortunately, the earrings did not arrive before we departed.
As you can imagine, it was a difficult and disappointing moment to sit at our anniversary dinner without a gift to present, having to explain that it was still in transit. That’s not the experience I had hoped to create for such an important occasion.
I contacted customer service when the order was delayed, hoping for a solution. I specifically asked about expedited or overnight shipping before my flight, but I was told nothing could be done. I understand that delays can happen, but the lack of flexibility or support in resolving the issue added to the frustration.
I value your products and have trusted your company in the past, but this experience has left me disappointed. I would appreciate it if you could review this situation and let me know if anything can be done to make it right.
Thank you for your time and attention.
Sincerely,
Matt