American Musical Supply Customer Reviews
American Musical Supply holds a 9.5/10 overall rating and 4,925 verified post-delivery reviews on Bizrate.
American Musical Supply Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
22 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 89% |
 Neutral | 5% | 6% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 8% | 8% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
Recent Reviews for American Musical Supply
Showing 1 - 50 of 22,512
Woises
Site Experience FeedbackOct 7, 2026
Very good payment plans.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Zac
Site Experience FeedbackOct 7, 2026
It was good. The options were limited, but it was a promotional item so that makes sense. The site looks polished. Could be slightly more modern (think Apple). But it does the trick.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
D.J.
Site Experience FeedbackOct 7, 2026
I had a very easy and hassle free experience on the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grupo aki tomando
Site Experience FeedbackOct 7, 2026
lo mejor es que las personas que te atienden son musicos excelente servicio y atencion me atendio pedro 10 estrellas ⭐️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 7, 2026
It was great,the site looks very capable of supplying the needs of many
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Xúuj
Post-Delivery FeedbackOct 7, 2026
In stock and great delivery time. Very pleasantly surprised. Packed well and I have a new place to purchase my gear from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 7, 2026
it was fire
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Javier
Site Experience FeedbackOct 7, 2026
Website excellent. No problems.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 7, 2026
My first time using this site! Was very easy and great prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Porkchop
Post-Delivery FeedbackOct 7, 2026
I had been eyeballing that guitar for over a year and when the 12 month no credit check offer came my way I decided to pull the trigger. I couldn't be happier with what I got.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Mimi
Site Experience FeedbackOct 7, 2026
Easy tool
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 7, 2026
Super easy, love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pound some
Site Experience FeedbackOct 7, 2026
The best guitar website hands down
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Ricky
Site Experience FeedbackOct 7, 2026
Everything easy and smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate
Site Experience FeedbackOct 7, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Curtco Bang
Post-Delivery FeedbackOct 7, 2026
Love everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Tony
Site Experience FeedbackOct 7, 2026
It was amazing and easy to buy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MindAxiom
Site Experience FeedbackOct 7, 2026
Best online site. Buy all my stuff from here!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaffie
Site Experience FeedbackOct 7, 2026
Good selection of instrumentation fast service products are new Enjoyed my shopping experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
cymbal mitch
Site Experience FeedbackOct 7, 2026
was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Helena Del Pilar
Site Experience FeedbackOct 7, 2026
Today—and every time I’ve bought something from AMS—it has been a fantastic experience. I always recommend them as the best at helping musicians who want to get ahead (when buying their gear).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeffery
Site Experience FeedbackOct 7, 2026
Had yet another seamless purchase with Ams today. Zero anxiety since I know I’ll get the product as stated and that they back every purchase. Guitar center who?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rudy
Site Experience FeedbackOct 7, 2026
Everything was great
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wigglepaw
Site Experience FeedbackOct 7, 2026
Great eazy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris P
Site Experience FeedbackOct 7, 2026
Ams is great and I’ve used them for several years for all my music purchases!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Solarjedi
Post-Delivery FeedbackOct 7, 2026
I love how fast and easy it is to buy guitars from AMS
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Dj JR-CAMILO
Post-Delivery FeedbackOct 7, 2026
I love American Musical Supply
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
djak
Site Experience FeedbackOct 7, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Chef
Site Experience FeedbackOct 7, 2026
It’s been good so far cant wait to get my microphone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jamarkus Muziq
Site Experience FeedbackOct 7, 2026
Simple. Quick. And Easy. AMS is the best in the business. HANDS DOWN
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Post-Delivery FeedbackOct 7, 2026
It's all about getting the product out there on the market!From Tennessee to Reno N.V. to Mendocino ca.YES!
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Matthew
Post-Delivery FeedbackOct 7, 2026
Awesome customer service, I had to exchange my guitar and your staff were very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Donyesy
Site Experience FeedbackOct 7, 2026
The customer service is excellent. The product is quality I am happy with your service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joshua
Site Experience FeedbackOct 7, 2026
Website is easy to navigate, easy to understand and has what I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr. P
Site Experience FeedbackOct 7, 2026
Finding my items and checking out was easy. The pages lagged a little bit and checkout was a little slow, but overall it was an easy to use website that functioned well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 7, 2026
I'm very pleased with it I can't wait to receive my order so I can start learn how to play
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keith76s
Site Experience FeedbackOct 7, 2026
It was very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackOct 7, 2026
Order was easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kraig
Site Experience FeedbackOct 7, 2026
Always a smooth transaction. Fast shipping. Great quality service in Between
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 7, 2026
Good stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matt
Site Experience FeedbackOct 7, 2026
Love the site, ease of use and excellent customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AAFUEL
Post-Delivery FeedbackOct 7, 2026
Item arrived fast and exactly what I needed. Thank you AMS!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Cookie
Site Experience FeedbackOct 7, 2026
This huge selection ease the purchase you guys are great
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
FG&SMusician
Site Experience FeedbackOct 7, 2026
Website was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AraStar
Site Experience FeedbackOct 7, 2026
Very easy to navigate. Reviews are very helpful. Descriptions are top notch.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DjPinkCozy925
Post-Delivery FeedbackOct 7, 2026
The customer service and ease of ordering and receiving product is excellent. Never had an issue with my purchases from American Musical Supply.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 7, 2026
Pretty good and solid very straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy gibb
Post-Delivery FeedbackOct 7, 2026
Beautiful products
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Scoop
Site Experience FeedbackOct 7, 2026
Pretty easy I searched the product on Safari and your website came up with a great price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spicer
Post-Delivery FeedbackOct 7, 2026
On time and easy to order. Highly recommend. Plus great ways of paying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10