American Musical Supply Customer Reviews
American Musical Supply holds a 9.5/10 overall rating and 4,943 verified post-delivery reviews on Bizrate.
American Musical Supply Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
22 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 91% |
 Neutral | 5% | 5% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 8% | 8% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
Recent Reviews for American Musical Supply
Showing 1 - 50 of 22,333
Drummer Paul
Post-Delivery FeedbackOct 24, 2026
Everything came on time and was as expected, but the box was friggin’ huge. Unnecessarily huge. Pain in the ass to recycle.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackOct 24, 2026
All good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Leo lion
Site Experience FeedbackOct 24, 2026
I’ve made a few purchases with y’all and have had totally great experiences every time can’t wait to get more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Onetime 201
Site Experience FeedbackOct 24, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj HotColdz7
Site Experience FeedbackOct 24, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gustacastell
Site Experience FeedbackOct 24, 2026
Everything was very convenient for making a purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maija Raven
Site Experience FeedbackOct 24, 2026
I am Always happy with my purchases from AMS! I like how quickly the equipment arrives. I have actually purchased 3 Guitars from AMS.(which I need to correct from the question earlier) .There is only two things I would like to say, one I wish that the finishing on the guitars were more upfront. And two, I have been waiting for a backorder on an acoustic-electric guitar case for about 3 weeks, and I needed it sooner. But Really overall I am satisfied with my purchases. And I know my Family is Also! We're a musical Family and I Love to give gifts!! Thank You AMS, for making this easier for one who cannot always get out to look around for the Equipment that I hear from those I know!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michie
Site Experience FeedbackOct 24, 2026
I love it and I’ll shop again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lalaw0320
Site Experience FeedbackOct 24, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Starkilla
Site Experience FeedbackOct 24, 2026
it was great ive been in the market for a new keyboard for my small home studio and fro traveling as well. found the one i wanted fast & easy and I wouldnt go anywhere else for my gear! Thank You AMs!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michael
Site Experience FeedbackOct 24, 2026
Great experience, great value!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danny Guitar Rogers
Post-Delivery FeedbackOct 24, 2026
Guitars were shipped with care and setup absolutely Perfect red hot nice Low action that I prefer, balanced
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Jerry Pooh
Site Experience FeedbackOct 24, 2026
This was a easy process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
chazipooh12
Site Experience FeedbackOct 24, 2026
I love everything about this website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stace C
Site Experience FeedbackOct 24, 2026
The overall process went smoothly. It would be a better experience if the product info page was more optimized.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick lick Douglas
Site Experience FeedbackOct 24, 2026
Good time good stuff would do again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Likiwazipi
Site Experience FeedbackOct 24, 2026
Awesome!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EAR
Site Experience FeedbackOct 24, 2026
I like the fact that American Music Supply will work with you so you can get what you need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Juhn
Site Experience FeedbackOct 24, 2026
My only point of contention is in my wish list, it will only load 10 items at a time when I open it. Just load the max. We all want to look at it all at once. Maybe not on every page for every person, but the wish list should max out when you open it. Other than this, I recommend AMS all the time to my musician friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ben
Post-Delivery FeedbackOct 24, 2026
This case has been out of stock and back ordered for a couple months that I’ve been looking. Having never ordered from here I was wary giving it a try for such a purchase. The delivery actually came a day early and was very well secured for transit, not a scratch on the case! Was quite pleased with how easily I could find, purchase, and receive the case. Will definitely be checking them out more often!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Scrounger
Site Experience FeedbackOct 24, 2026
The site is great as it is!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diamond Donnelly
Site Experience FeedbackOct 24, 2026
You really have to lookup specific items in your database rather than them being all there that's available in the categories
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kyle
Site Experience FeedbackOct 24, 2026
everything was great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
EZ
Site Experience FeedbackOct 24, 2026
Easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dnew1072
Post-Delivery FeedbackOct 24, 2026
It was a simple process as usual. Ordered products and they arrive on time that was told to me. Perfect condition and the product exceeded my expectations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Sticks
Site Experience FeedbackOct 24, 2026
Great experience, quick checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 24, 2026
Over the years, i have had nothing but great service from AMS and will be a lifetime customer. Thanks!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bill
Post-Delivery FeedbackOct 24, 2026
My new PRS Locking tuners seem to have taken care of the issue of my SE going out of tune so frequently..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Tom O.
Post-Delivery FeedbackOct 24, 2026
The Yamaha Pacifica 612 was delivered quickly and in perfect condition. The 2 day shipping is an amazing service and allowed me to get the guitar setup the weekend I needed it. I would highly recommend AMS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
knowing 75
Post-Delivery FeedbackOct 24, 2026
Cubase I love it it's easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
DJ Fletch
Site Experience FeedbackOct 24, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tayy
Site Experience FeedbackOct 24, 2026
Overall good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Post-Delivery FeedbackOct 24, 2026
Orange Crush 20 is killer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jacquot
Site Experience FeedbackOct 24, 2026
Easy to browse products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
yan12
Post-Delivery FeedbackOct 24, 2026
i loved this is a good tools for buy instrument and another stuff .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 4
UN
Post-Delivery FeedbackOct 24, 2026
I want to return a bass that I recently purchased but I cannot find any information on the website on how to do so.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ricardo
Post-Delivery FeedbackOct 24, 2026
Wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
DJBabe
Post-Delivery FeedbackOct 24, 2026
American Musical has always been a good source to attain equipment.. it’s my first choice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackOct 24, 2026
They had the item in stock and it arrived fast. their site overall still has a bit of a dated vibe--don't have the personal aspect of a sales engineer like sweetwater but that's kinda like a schtick anyway. be nice if you had synchrony CC/24/36 month financing like them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Awesome
Site Experience FeedbackOct 24, 2026
Great to deal with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 24, 2026
site is slow
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Chatterbox
Site Experience FeedbackOct 24, 2026
will be coming back for abother purchase real soon!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackOct 23, 2026
Very pleased
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KANE
Site Experience FeedbackOct 23, 2026
awesiome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tommy
Site Experience FeedbackOct 23, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Downfallindustries
Post-Delivery FeedbackOct 23, 2026
I ordered a piece of gear that was listed as not it original packaging, and it arrived sealed in the original packaging. A+
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ashley
Site Experience FeedbackOct 23, 2026
I was surprised by how easy it was. Although I had wanted a 24-08, the monthly payments were higher than I could be sure of being able to cover but I was thrilled that there was a beautiful CE in stock that I was more than happy with. The site is well laid out and easy to navigate even though I very rarely shop online, and the different pages of the checkout process made ensuring that I had all the information about what I was undertaking in making the purchase simple and easy. My immediate and extended family is full of working musicians and I'll be sure to recommend AMS when they're looking for an instrument they need
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 23, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eddie
Post-Delivery FeedbackOct 23, 2026
I ordered some drum heads which i thought i would like. Turns out i didn't like them. BUT, ordered cymbal stands and a cymbal which i highly enjoy.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Laddrikin Woja
Site Experience FeedbackOct 23, 2026
Thank you Americanmusical happy holidays
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10