American Musical Supply Customer Reviews
American Musical Supply holds a 9.5/10 overall rating and 4,875 verified post-delivery reviews on Bizrate.
American Musical Supply Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
22 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 90% |
 Neutral | 5% | 5% |
 Negative | 5% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 8% | 7% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for American Musical Supply
Showing 1 - 50 of 22,632
michael T
Site Experience FeedbackSep 15, 2026
everything went smooth and i am happy
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 15, 2026
Love you guys I have bought many things over the years
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Marley
Site Experience FeedbackSep 15, 2026
Website is easy to navigate and checkout is easy especially with the financing options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FenderDude
Site Experience FeedbackSep 15, 2026
Excellent as always, payment plans are greatly appreciated!!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JNRguerreiro
Site Experience FeedbackSep 15, 2026
Really good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ten_cat
Site Experience FeedbackSep 15, 2026
Overall going through the website was easy had had difficulty comparing products but still was able to do it. Definitely would recommend to other people.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Myers Lit This One.
Site Experience FeedbackSep 15, 2026
Today I was looking for specific cabling for my pro audio set up. I found them hard to find through the search engine alone so I did it the long way and went page by page based on the brand name. This did eventually work out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lboogie
Site Experience FeedbackSep 15, 2026
I have had a great experience with this website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kenny
Site Experience FeedbackSep 15, 2026
Very easy to use and it has amazing options for purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Enjoi
Site Experience FeedbackSep 15, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 15, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bassfive
Site Experience FeedbackSep 15, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buckaroo
Site Experience FeedbackSep 15, 2026
Solid products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sticks
Site Experience FeedbackSep 15, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lovell
Site Experience FeedbackSep 15, 2026
Always exceptional service!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AshaRaine
Site Experience FeedbackSep 15, 2026
It took a couple of times before I was able to make the purchase, but the purchase finally went through and that made it good for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
2Drumset
Site Experience FeedbackSep 15, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hutch
Post-Delivery FeedbackSep 15, 2026
I’d highly recommend American Musical Supply due to the selection of products and the best part are the payment options. Nobody can match those!!! Unfortunately, I did not like the Strat I ordered but, I’m on the hunt locally. I’ll find the model that feels right to me and then BAM, American Musical Supply will have my order!! If anyone doesn’t at least try a purchase from AMS, they might need an examination!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Dez
Site Experience FeedbackSep 15, 2026
The website can be slow to load, I’ll re-click because its not loading the page. Then I have to verify I am human, because I clicked again. Otherwise good selection of products and filter options. Payment plans are decent too! Learning the Guitar again and I have a really cheap guitar currently. I want something that is set up properly and sounds good. But also makes me excited to learn on it, because its gorgeous.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Metal Chef
Post-Delivery FeedbackSep 15, 2026
When I got my order in, the product was far supperior than what I anticipated. Fantastic sound, excelent workmanship and a HUGE wow factor indeed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Steve
Site Experience FeedbackSep 15, 2026
I wish there were more options for instrument gig bags. Some guitars and basses manufacturers sell cases and gig bags on their website; however, a limited supply. I'd like to have more brands choices in gig bags, for example, Gator gear or Road Runner gear, or On Stage cases and gig bags. I don't think that I got an extra discount today when I followed the message to type "Y" for extra discount on my cell phone txt messaging system as I ordered on a PC.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
True Blue
Site Experience FeedbackSep 15, 2026
Had difficulty adding a different card maybe due to PayPal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monkey
Post-Delivery FeedbackSep 15, 2026
Wonderful instrument.. it came.with new strings too. Very grateful. And thankful for the 6 month payment plan bc i have low income
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Cool cat
Site Experience FeedbackSep 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guitarzan
Post-Delivery FeedbackSep 15, 2026
Very satisfied with my purchase !! Thanks !!🎸🎸🎸🎸
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
rcl
Site Experience FeedbackSep 15, 2026
I think AMS is one of the best companies, to make our dreams come true, most of people don't have all the $$$ to spend on equipment, but w/AMS given us the opportunity to buy what we need, is FANTASTIC!!! thanks AMS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jody
Site Experience FeedbackSep 15, 2026
Great job love customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Plunk
Site Experience FeedbackSep 15, 2026
Great site. Always recommend to friends!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wade
Site Experience FeedbackSep 15, 2026
Great services
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TAD
Site Experience FeedbackSep 15, 2026
Very intuitive and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doc
Post-Delivery FeedbackSep 15, 2026
Every time I am in the market, I go to American Musical. I know I can depend on solid, reliable gear and get it fast! The payment plan makes it easier for a working musician, too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Scotty
Site Experience FeedbackSep 15, 2026
Been eyeing a guitar, went on sale, got a sick deal on down payment to monthly payments ratio. Overall happy with ordering experience, nows to see the guitar and hope it plays as good as it looks :) my only gripe with getting mid higher end guitars is not being able to try it first.But thats not really in yalls control.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ben
Site Experience FeedbackSep 15, 2026
I love this website and the ease of making purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robert
Site Experience FeedbackSep 15, 2026
it was a great experience. easy going and smooth layout for products and purchasing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
James
Post-Delivery FeedbackSep 15, 2026
Just picked up a new Ludwig drum set and it’s perfect. It was less expensive ordering through AMS and it arrived on time for the party.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 15, 2026
I've made 2 orders through AMS, I am very happy with the whole experience. I do recommend AMS to friends.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Wiz
Site Experience FeedbackSep 15, 2026
It was fairly easy to find. However , it did have a temporary problem with finding my account.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 15, 2026
Satisfied
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Matt
Post-Delivery FeedbackSep 15, 2026
Found a nice guitar at a good price. It was easy to set up a payment schedule that didn't hurt my bank account. Prefer arrived in a timely way with a really nice guitar case that I didn't expect. Highly recommend!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Brandi
Post-Delivery FeedbackSep 15, 2026
Customer service is knowledgeable and helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dan
Post-Delivery FeedbackSep 15, 2026
Great customer service
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 2
- Customer Support: 10
Byroniusmaximus
Site Experience FeedbackSep 15, 2026
This was the easiest most advanced process and I couldn't be happier
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ NahSla
Site Experience FeedbackSep 14, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DrumDr
Site Experience FeedbackSep 14, 2026
A+ awesome
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sal
Site Experience FeedbackSep 14, 2026
I enjoyed navigating the site, pretty straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trey
Post-Delivery FeedbackSep 14, 2026
Awesome product. Competitive pricing. Fast shipping. Will continue shopping with AMS!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
JkHammer
Site Experience FeedbackSep 14, 2026
It was great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Not my best experience with AMS
Post-Delivery FeedbackSep 14, 2026
I purchased strings and picks for my new fender bass. I had purchased many items from AMS in the past and always had great experience with them. So although it was a small order that I could have got from Amazon I choose them. However my order shipped in two separate packages arriving a week apart. This was my first negative experience with AMS. Likely I fluke I hope.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 14, 2026
All good
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Post-Delivery FeedbackSep 14, 2026
Affordable prices for gear , work with you if payment is needed . Fast and professional and item came in brand new in the actual box !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10