American Musical Supply Customer Reviews
American Musical Supply holds a 9.5/10 overall rating and 4,878 verified post-delivery reviews on Bizrate.
American Musical Supply Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
22 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 90% |
 Neutral | 4% | 5% |
 Negative | 5% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 8% | 7% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
Recent Reviews for American Musical Supply
Showing 1 - 50 of 22,645
DJ NahSla
Site Experience FeedbackSep 14, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DrumDr
Site Experience FeedbackSep 14, 2026
A+ awesome
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sal
Site Experience FeedbackSep 14, 2026
I enjoyed navigating the site, pretty straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trey
Post-Delivery FeedbackSep 14, 2026
Awesome product. Competitive pricing. Fast shipping. Will continue shopping with AMS!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
JkHammer
Site Experience FeedbackSep 14, 2026
It was great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Not my best experience with AMS
Post-Delivery FeedbackSep 14, 2026
I purchased strings and picks for my new fender bass. I had purchased many items from AMS in the past and always had great experience with them. So although it was a small order that I could have got from Amazon I choose them. However my order shipped in two separate packages arriving a week apart. This was my first negative experience with AMS. Likely I fluke I hope.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 14, 2026
All good
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Post-Delivery FeedbackSep 14, 2026
Affordable prices for gear , work with you if payment is needed . Fast and professional and item came in brand new in the actual box !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mongonk
Site Experience FeedbackSep 14, 2026
I'm addicted to buying gear. What can I say?
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
ian_mb
Post-Delivery FeedbackSep 14, 2026
Easy no interest financing and super fast shipping. No one else I’ve found can match both. Keep it up and you’ve earned a customer for life.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 14, 2026
It was better than the last order. I’m still waiting on that one
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 6
Gabe U.
Site Experience FeedbackSep 14, 2026
I loved the ease of purchase and the coupons for signing up for the newsletter go a long way. The No Credit Check financing was also very convenient as a college student!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
RL Chatelain
Site Experience FeedbackSep 14, 2026
It went well they had exactly what I needed. I had a nice video to watch. Also, check the ratings. They were good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackSep 14, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wyz
Site Experience FeedbackSep 14, 2026
My experience was great as always…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vince
Post-Delivery FeedbackSep 14, 2026
I love AMS. I haven't ordered a lot of item, but the items I have ordered were super easy and most of the items turned out as I had hoped. The ordering process is easy and no credit check payments makes everything very affordable. I will continue to purchase all my musical merchandise from AMS!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: 7
Brandon
Site Experience FeedbackSep 14, 2026
Todo muy bien
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jeef
Site Experience FeedbackSep 14, 2026
Very good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AHobgood
Site Experience FeedbackSep 14, 2026
Website loaded slow (on cellphone browser), but website worked as expected other than speed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Calmurk
Site Experience FeedbackSep 14, 2026
Overall good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BabyJack
Site Experience FeedbackSep 14, 2026
Always a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bebe
Site Experience FeedbackSep 14, 2026
Had a great experience and found everything I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buckwheat92
Site Experience FeedbackSep 14, 2026
All good nothing bad the payment plan options are very much appreciated, thank you AMS!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kjarr
Post-Delivery FeedbackSep 14, 2026
A+++
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Mimm
Site Experience FeedbackSep 14, 2026
This site was smooth and easy to navigate. Load times were quick, and checkout was easy. I love the selection of gear in this site and I appreciate the sales and discounts.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Wond3rBr3ad
Post-Delivery FeedbackSep 14, 2026
American is the only place to go for state of the art gear, with the best financing options in the business. Definitely worth heading over to American Musical Supply.com
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Site Experience FeedbackSep 14, 2026
overall experience was very good. Load time for products could be a little faster, but not bad.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Dj Soundboy Montage
Site Experience FeedbackSep 14, 2026
Quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MudMan 58
Site Experience FeedbackSep 14, 2026
I find what I want and don't have to hassle with a credit check
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kenbo
Post-Delivery FeedbackSep 14, 2026
I was able to find and purchased my guitar quickly and it came in less than five days by FedEx. The box was slightly damaged on the outside but was not AMS‘s fault. AMS is an excellent choice besides Sweetwater or any other company they respond quickly and are good at what they do. I will definitely buy from them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Techbill
Site Experience FeedbackSep 14, 2026
Used chat today and always customer service was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marty
Site Experience FeedbackSep 14, 2026
American Musical Supply is my favorite music store to purchase all of my musical equipment from. Great service with timely delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 14, 2026
It’s always a great experience. Super fast receiving my orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Jdoug
Site Experience FeedbackSep 14, 2026
Slow at times but I always get through it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 14, 2026
Dave Grol Trini Lopez guitar sounds awesome
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Ben-jammin
Site Experience FeedbackSep 14, 2026
Great website. No bs. I prefer to deal with these guys than guitar center or sweetwater
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rico
Site Experience FeedbackSep 14, 2026
My shopping experience was smooth and went better than expected
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BAB
Site Experience FeedbackSep 14, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuy
Post-Delivery FeedbackSep 14, 2026
Yes I recommend American musical supply because they have everything I need and they make it easy to pay while you play
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
DELAJOTA
Site Experience FeedbackSep 14, 2026
Ninguna su asistencia fue excelente
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mark
Site Experience FeedbackSep 14, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bud
Post-Delivery FeedbackSep 14, 2026
I ordered an Orange Crush 35RT amp. It was delivered on time and sounds great. No complaints about this purchase whatsoever.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 14, 2026
.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Flip
Site Experience FeedbackSep 14, 2026
Headache
- Overall Rating: 1
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 14, 2026
Amazing experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jb
Post-Delivery FeedbackSep 14, 2026
I would definitely recommend American supply to my friends. They always have what you need. And even if you don't buy the item customer service does explain things to you very well. And they're very friendly and knowledgeable about the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Zach
Post-Delivery FeedbackSep 14, 2026
Great experience and great product
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Rose
Post-Delivery FeedbackSep 14, 2026
Experience was awesome still learning product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
No
Post-Delivery FeedbackSep 14, 2026
No
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Vargo
Post-Delivery FeedbackSep 14, 2026
Good experience, order arrived in a timely manner. Less than 2 days is fast!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5