American Musical Supply Customer Reviews
American Musical Supply holds a 9.5/10 overall rating and 4,836 verified post-delivery reviews on Bizrate.
American Musical Supply Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
22 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 4% | 4% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 8% | 7% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for American Musical Supply
Showing 1 - 50 of 22,688
Earl Stokes
Site Experience FeedbackSep 3, 2026
So far, I’ve had a pleasant experience with you guys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Amazing customer service. You get an actual human.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Site Experience FeedbackSep 3, 2026
I love AMS!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chipmunk
Site Experience FeedbackSep 3, 2026
Great service and speedy delivery. Highly recommend
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
blackrose
Site Experience FeedbackSep 3, 2026
Very simple self explanatory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Phuckinehring
Post-Delivery FeedbackSep 3, 2026
I ordered a bass guitar and a MIDI keyboard controller, as well as a keyboard stand. They all arrived on time and in excellent condition. They have all been performing beyond my expectations, I am very pleased with this purchase and feel I got a great value for the money spent, as well as the flexibility of payments I qualified for. I’ve been shopping here for a long time for a good reason, they have great gear at a great price and amazing service if you ever need support.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
djov
Site Experience FeedbackSep 3, 2026
first time using it and i fell in love with the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
powercord joe
Site Experience FeedbackSep 3, 2026
It was fast and painless!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Damon
Site Experience FeedbackSep 3, 2026
I’ve had nothing bad to say about ams, there prices are great and they get your order out quickly, thank you ams.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Olesya
Site Experience FeedbackSep 3, 2026
Everything is so easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pmarsh455
Site Experience FeedbackSep 3, 2026
Overall it was a great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Waluh
Site Experience FeedbackSep 3, 2026
I think this site goes hard
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
JW
Post-Delivery FeedbackSep 3, 2026
I have been a fan of your company for a few years now and purchased 5 or more guitars from you, plus the cases, strings, amps, etc. I am always upgrading my equipment and as long as y’all are around I probably always will!! Awesome company and experiences.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
It was amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff
Site Experience FeedbackSep 3, 2026
It was great!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scooby
Site Experience FeedbackSep 3, 2026
Easy to place an order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eric
Site Experience FeedbackSep 3, 2026
I e always had good luck with AMS. Been a custom for 15 years or so.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JRus Company
Site Experience FeedbackSep 3, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Post-Delivery FeedbackSep 3, 2026
Fast shipping. Double boxed for safer shipping. Fair price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
GPD357
Site Experience FeedbackSep 3, 2026
I have bought from Reverb, Sweetwater, Harley Benton and Orangewood. Sorry to say, I didn't know you were alive. As a lefty, I am forced to go on safari alot. My grandson is also leftie, hence the mini... Hope it all works out. If it does, I promise to leave a great review. The other companies did work out well but, Iam specifically looking for the Ibenez. Thanks !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dino
Site Experience FeedbackSep 3, 2026
I have bought five e guitars from AMS and won't buy one from any other retailer. Because AMS is simply hands down the best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
REKLAW1
Site Experience FeedbackSep 3, 2026
GREAT JOB
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuckie
Post-Delivery FeedbackSep 3, 2026
It's a great place to shop when you're on a budget
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Venay
Site Experience FeedbackSep 3, 2026
Great service
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 3, 2026
Website has always been easy to look through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MarMoo
Site Experience FeedbackSep 3, 2026
Had what I wanted. Offered me the ability to pay over time. Easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
That1Guy
Site Experience FeedbackSep 3, 2026
As someone with a home studio, I always pick AMS for their selection of quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jayj
Site Experience FeedbackSep 3, 2026
Everything is straight forward. I had no issues.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 3, 2026
So far so good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gene wells
Site Experience FeedbackSep 3, 2026
You did great as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reed
Post-Delivery FeedbackSep 3, 2026
I had recently ordered from American music supply for the first time to get a Taylor 114ce and honestly I was impressed on the payment options and the safe delivery, it left a very good impression of this company. But if there is one thing I could criticize it would be the items stock amount, it can be hard to find specific guitars or equipment in stock. Overall it was a pretty good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 8
Big Jon
Site Experience FeedbackSep 3, 2026
Everything was easy to navigate however, I was disappointed that you didn’t have a better selection of gator, dreadnought cases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
I like it. It's easy to navigate and place an order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bigface
Site Experience FeedbackSep 3, 2026
Always very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Stratcat
Post-Delivery FeedbackSep 3, 2026
Need music gear? Use AMS! Spend less than 5 minutes online their website and have your gear at your door free delivery within days at a great price! Highly recommended!!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P.J.
Site Experience FeedbackSep 3, 2026
Good always timely great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Easy and great process
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Harmonicabob
Post-Delivery FeedbackSep 3, 2026
I purchased the XVive for my harmonica mic, everything works great. It was nice not having to use cords. The receiver plugged into the pedal board, everything worked perfect.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Leo
Site Experience FeedbackSep 3, 2026
I have never had a bad experience. Very happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jamie T
Post-Delivery FeedbackSep 3, 2026
I get my stuff from AMS because there flexible payment terms allows me to get into gear I normally would not be able to purchase. I ordered a midi controller and it came so fast and with the payment terms i get to stretch it out over 8 months. Perfect!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Torn Rhythms Music
Post-Delivery FeedbackSep 3, 2026
Easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Morgo
Site Experience FeedbackSep 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bueno
Site Experience FeedbackSep 3, 2026
Todo bien
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimmy
Post-Delivery FeedbackSep 3, 2026
AMS is amazing and their payment plans options are the best in the business. Will be a life-long customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
bassbandage
Site Experience FeedbackSep 3, 2026
I’m excited to get my mixer in the mail, I’ve been using a ten year old dj808 so ams finally allowed me to get my dream gear! Very affordable plans and very simple checkout, was blown away!!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tiki
Post-Delivery FeedbackSep 3, 2026
Great experience, will shop again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Duke
Site Experience FeedbackSep 3, 2026
Great product at a fair price , easy checkout and fast shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9