American Musical Supply Customer Reviews
American Musical Supply holds a 9.5/10 overall rating and 4,831 verified post-delivery reviews on Bizrate.
American Musical Supply Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
22 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 4% | 5% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 8% | 8% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for American Musical Supply
Showing 1 - 50 of 22,843
Liz
Site Experience FeedbackAug 18, 2026
All was a good experience
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dan
Site Experience FeedbackAug 18, 2026
I love the used products and all that you have..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mo Hughes
Site Experience FeedbackAug 18, 2026
Simple to navigate and search algorithms were excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 18, 2026
You denied my business but your competitor accepted me with open arms. They will get my return business. You will get the review.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
KC
Site Experience FeedbackAug 18, 2026
It's a very easy site to use with a lot of options and quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jerreth101
Site Experience FeedbackAug 18, 2026
It was a great easy process only took me 5 minutes to find exactly what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rhythm
Site Experience FeedbackAug 18, 2026
Very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Good service
Site Experience FeedbackAug 18, 2026
It was good and gave me a smooth and easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Na
Site Experience FeedbackAug 18, 2026
It was OK
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
J Rico
Site Experience FeedbackAug 18, 2026
My order was easy to find
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TGray
Site Experience FeedbackAug 18, 2026
The experience was previously surveyed but today I made the planned purchase from American Musical Supply. Nothing bad about this sight to me. I appreciated the versatility and the elaborate catalog that is updated regularly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Yogi B 305
Site Experience FeedbackAug 18, 2026
Very easy to navigate and even easier to purchase and pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr. Sky
Site Experience FeedbackAug 18, 2026
Never been here before...but I am really glad I came!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Erik
Site Experience FeedbackAug 18, 2026
Fast and sweet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wil
Site Experience FeedbackAug 18, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 18, 2026
Muy bueno
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
T
Site Experience FeedbackAug 18, 2026
Used off-site search to find what suited my needs, went straight to purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
TKCureton
Site Experience FeedbackAug 18, 2026
My new go to for all music production needs. You’ll be hooked after your first purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slice
Site Experience FeedbackAug 18, 2026
Not really too much to say, everything went smoothly
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lo-Skee
Site Experience FeedbackAug 18, 2026
The Best in the business
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lim
Site Experience FeedbackAug 18, 2026
Very Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Autumn
Post-Delivery FeedbackAug 18, 2026
Tbh i had just finished paying off my purchase earlier this year on a 6 month plan and wasn't so much in the market for a new guitar. Then i got the idea that i should try something different so i did obsessive researching as i always do and it led me to my choice. AMS had the guitar in stock and were willing to afford me the 12 month plan this time, so i pulled the trigger. The guitar got to me in 1 day! It's because AMS is in NJ like i am. I almost felt like going straight there to pick it up but it was the weekend anyways. Maybe some other time I'll do that, but for now I'm just super satisfied with how simple this was and how little effort it was to get what i wanted how i wanted... twice in one year no less.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 18, 2026
No
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
LBC
Site Experience FeedbackAug 18, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Travo
Site Experience FeedbackAug 18, 2026
Website was very easy to use. The option of payments is great.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
jbg
Site Experience FeedbackAug 18, 2026
Everything came together nicely and I will make another purchase soon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big block
Site Experience FeedbackAug 18, 2026
Super easy experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron
Site Experience FeedbackAug 18, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mick
Site Experience FeedbackAug 18, 2026
Better webpage.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TWiiG193
Site Experience FeedbackAug 18, 2026
Everything was a pleasant experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaybird
Site Experience FeedbackAug 18, 2026
I appreciated being able to purchase the gear I needed and receive it quickly, via a reasonable payment plan and without credit check hassles.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Twin AC Stacks
Site Experience FeedbackAug 18, 2026
No problems purchases are pretty much it and dry
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trevor
Site Experience FeedbackAug 18, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 18, 2026
Excellence
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bonez
Site Experience FeedbackAug 18, 2026
just got a scarlett kit with a mic interface and cable, hoping it’s everything the description says
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jon
Site Experience FeedbackAug 18, 2026
Website worked great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frog
Site Experience FeedbackAug 18, 2026
Good support!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mike
Site Experience FeedbackAug 18, 2026
Been using for years. Purchased several guitars and other items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isaac Gómez
Site Experience FeedbackAug 18, 2026
Fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackAug 18, 2026
Had trouble checking out my order, but problem was most likely with my bank's fraud department and not with AMS
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 18, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Marky Mark
Site Experience FeedbackAug 18, 2026
TBH, it's all about the no interest 12 month payment plan. It's easy, I can justify a lot of purchases, and I even buy the same product because I have several uses. The customer service is good too, if there is a problem, I can get it solved quickly. That's a big deal. It's just easy to buy stuff on the site. AND you actually get good product in, Kurzweil, Technics, Solid State Logic, not just discount stuff.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Phillup Onya
Site Experience FeedbackAug 18, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tommy saxlegend
Site Experience FeedbackAug 18, 2026
I love AMS I got my first sounds system, mics, and mixer from here back in 2012 and i only use this site ever since
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ok
Post-Delivery FeedbackAug 18, 2026
I would recommend American musical supply for I does well in all the categories
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Joey
Site Experience FeedbackAug 18, 2026
Love it. Bought most of my guitars here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jamie H
Post-Delivery FeedbackAug 18, 2026
Purchased an ESP guitar online. AMS website was quick and easy and, would recommend it for any of your musical needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 18, 2026
Fast easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ls
Post-Delivery FeedbackAug 18, 2026
This company is awesome although not quite as many lefty guitars as expected but I'm lefty so we all probably say the same. Overall great purchase, great company and we definitely will do more business in future. Greatly appreciated.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 18, 2026
Awesome experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10