American Musical Supply Customer Reviews
American Musical Supply holds a 9.5/10 overall rating and 4,827 verified post-delivery reviews on Bizrate.
American Musical Supply Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
22 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 92% |
 Neutral | 4% | 4% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 89% |
Neutral | 8% | 8% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for American Musical Supply
Showing 1 - 50 of 22,897
Online Shopper
Site Experience FeedbackAug 12, 2026
More refurbished items at cheaper pricing that you authenticate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cj Moore
Post-Delivery FeedbackAug 12, 2026
It was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Birdddd
Site Experience FeedbackAug 12, 2026
AMS has the best deals I’ve seen, I am so excited about my synyster gates custom 6!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JNN5150
Post-Delivery FeedbackAug 12, 2026
Great service and very fast delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
GRG
Site Experience FeedbackAug 12, 2026
SUPER SIMPLE AND GREAT ACCESS TO EQUIPMENT IN A PINCH!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crunchy
Site Experience FeedbackAug 12, 2026
Cool
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr middle
Site Experience FeedbackAug 12, 2026
Overall smooth! Found what I need and it ships quickly enough. The site is a bit dated visually but functionality is fine.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Heather C
Site Experience FeedbackAug 12, 2026
Good easy user friendly
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JAS
Post-Delivery FeedbackAug 12, 2026
Eveything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 12, 2026
goood
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
The immortal james
Site Experience FeedbackAug 12, 2026
Always a pleasant buying experience at ams. They stand behind the products they sell and have no problem making any defect or shipping damage right. 5 stars all the way.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Morvyn
Site Experience FeedbackAug 12, 2026
Great first experience!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bbear85
Site Experience FeedbackAug 12, 2026
Smooth check out process also helped i knew what i already wanted after months of doin research. Cant wait to get my purchase here in a few days.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Isaac
Site Experience FeedbackAug 12, 2026
The selection is kinda mid but prices and financing are awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DM99504
Post-Delivery FeedbackAug 12, 2026
Website was easy to navigate, I found what I wanted, and the payment plan fit my budget
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
Trav123
Site Experience FeedbackAug 12, 2026
it was a good experience without a doubt
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
This process was extremely easy... I thought I'd never be able to afford a Taylor guitar it is my DREAM acoustic so thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike G
Post-Delivery FeedbackAug 12, 2026
I love AMS the fast shipping is amazing and 0% interest financing is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
kam
Site Experience FeedbackAug 12, 2026
happy
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tee
Site Experience FeedbackAug 12, 2026
Excellent, easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ziondrum
Site Experience FeedbackAug 12, 2026
Great deals here.!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Always a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
They answered every question and everything has been easy and smooth I can't wait to get my guitar
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lenny
Site Experience FeedbackAug 12, 2026
I have been with AMS for 8 years not once have I had an issue with them. I have bought close to a 100 items from them. I highly recommend AMS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rodrigo
Post-Delivery FeedbackAug 12, 2026
Best costumer service, I did have some issues with the payment and they help me right away,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Gabe
Site Experience FeedbackAug 12, 2026
AMS has been a God sent, it’s easy fast and easy on pocket!! Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Agent88
Site Experience FeedbackAug 12, 2026
Very easy to deal with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E&A97
Site Experience FeedbackAug 12, 2026
Always a pleasure to buy from you guys! Rock on!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zeke
Site Experience FeedbackAug 12, 2026
We’ll see.
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 3
Michael
Site Experience FeedbackAug 12, 2026
I had a great experience. It easy to buy any musical merchandise and it is shipped fast. I love to see an mobile app.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlie
Site Experience FeedbackAug 12, 2026
Easy to navigate and check out process was seamless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AJC
Post-Delivery FeedbackAug 12, 2026
My experience with American Music Supply has always been exceptional! Top industry standard equipment at reasonable prices! Excellent customer service, knowledgeable customer service Representatives, One of the top places to order from in my humble opinion!! Thank you so much American Music supply!! You guys truly ROCK & ROLL!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Bobby
Site Experience FeedbackAug 12, 2026
This was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sheldon
Post-Delivery FeedbackAug 12, 2026
Great Product & Fast Delivery With My Order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ace
Site Experience FeedbackAug 12, 2026
Transaction was good purchasing the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sipp
Site Experience FeedbackAug 12, 2026
i love american music easy going people that helps me on the day an day life of studio life
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ben Decko
Site Experience FeedbackAug 12, 2026
Every interaction with this website has been an enjoyable experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eric
Site Experience FeedbackAug 12, 2026
Very good in general
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mexa
Site Experience FeedbackAug 12, 2026
Muy feliz con la compra! Satisfactoria!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
As usual, great experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
N/A
Site Experience FeedbackAug 12, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josh
Site Experience FeedbackAug 12, 2026
It was a great experience.. I'll definitely be shopping here again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Los
Site Experience FeedbackAug 12, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rk
Site Experience FeedbackAug 12, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cuthulu
Site Experience FeedbackAug 12, 2026
Was great. Easily found the cord I was looking for. Had two to pick from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
galaxytowing
Site Experience FeedbackAug 12, 2026
the best. i love it thank 👍🏼👍🏼👍🏼👍🏼👍🏼
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Stevie Mixx
Site Experience FeedbackAug 12, 2026
This website has improve dramatically.. I’ve been with you for over 20 years so I’ve seen the growth.. customer service is A1.. you Have no idea how you have help me achieve my goals and build my business and I’m grateful to this company and the service you provide to those of us who just need the type of services and payment options you provide ..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dmo
Site Experience FeedbackAug 12, 2026
Best price for this instrument
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dr. Dave
Site Experience FeedbackAug 12, 2026
Everything about the site and company is about as good as you can get.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frukito Latin Band
Post-Delivery FeedbackAug 12, 2026
es un buen servicio y rapida atencion
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10