American Musical Supply Customer Reviews
American Musical Supply holds a 9.6/10 overall rating based on 4,735 verified post-delivery reviews on Bizrate.
American Musical Supply Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
22 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 91% |
 Neutral | 4% | 4% |
 Negative | 4% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 7% | 8% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for American Musical Supply
Showing 1 - 50 of 22,993
Joe
Site Experience FeedbackJul 15, 2026
Very satisfied
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Claudia
Site Experience FeedbackJul 15, 2026
Amazing website! Absolutely helps during monthly options payment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
I like it I like it a lo
Site Experience FeedbackJul 15, 2026
Nothing, everything ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ Dack
Post-Delivery FeedbackJul 15, 2026
My order was easy, found what I wanted and the payment plan that worked for me. I put my down payment and it was shipped out the same day and I received it within 2-3days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 15, 2026
Twas good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emanuel
Site Experience FeedbackJul 15, 2026
Overall, my experience with the website was very good. It was easy to navigate, and I found the products I was looking for without much difficulty. The product descriptions and photos were helpful. One suggestion I have is to add more drum brands and expand the selection of drum gear and cymbals. I would also love to see more flexible financing and payment plan options. Another idea would be to reward loyal customers by including a discount card or offering exclusive coupons after a purchase. That would encourage repeat business and make customers feel appreciated. Other than these suggestions, the checkout process was smooth, and I had a positive experience overall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 15, 2026
Easy too find what I’m looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 15, 2026
I really love my new Gibson . I actually am now a Gibson person over Martin
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 10
Will
Site Experience FeedbackJul 15, 2026
My interaction was very speedy and product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabe D
Site Experience FeedbackJul 15, 2026
It was fantastic! Being able to buy the instruments I want, but at a flexible and customizable price is unlike anything the industry offers.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bdbgb
Site Experience FeedbackJul 15, 2026
Bdhxj
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay2002
Site Experience FeedbackJul 15, 2026
More products
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 15, 2026
Always had a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 15, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bx
Site Experience FeedbackJul 15, 2026
Very effective
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boggiebaw
Site Experience FeedbackJul 15, 2026
I found exactly what I was looking for in no time. You had it in stock, while one of your competitors did not.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Eddie joe
Site Experience FeedbackJul 15, 2026
I love ordering from Ams .you guys are awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KenG
Post-Delivery FeedbackJul 15, 2026
It was all good just that your customer service phone connection is not very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Chris
Post-Delivery FeedbackJul 15, 2026
Excellent service, love my new guitar.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 15, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jflo8346
Post-Delivery FeedbackJul 15, 2026
Akai MPC Key 37 G2 , absolutely love this equipment hands down
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Mojo
Site Experience FeedbackJul 15, 2026
This was great ease of checkout and it was the only site with this guitar in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
charles
Site Experience FeedbackJul 15, 2026
Very good found what i wanted and checked out promptly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neiscience
Site Experience FeedbackJul 15, 2026
a intuitive easy smooth shopping experiance.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Family Man
Site Experience FeedbackJul 15, 2026
It's been easy to navigate and I'm an old customer from 2010
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj lee
Site Experience FeedbackJul 15, 2026
Love my ams
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 15, 2026
Everything is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlie G
Site Experience FeedbackJul 15, 2026
AMS is my preferred dealer. They are consistently who I choose for musical gear. Pricing, availability, customer service, shipping - they offer everything I’m looking for in a merchant.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 15, 2026
It went good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 15, 2026
N/A
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Gato
Site Experience FeedbackJul 15, 2026
My favorite place to my music
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eddie
Site Experience FeedbackJul 15, 2026
Thankful for extended payment plans, has made obtaining gear easier
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D Train
Post-Delivery FeedbackJul 15, 2026
I ordered 2 18 inch Alto subs. Both speakers were damaged, I will assume from fed-ex.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: N/A
Will
Site Experience FeedbackJul 15, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kastasyde
Site Experience FeedbackJul 15, 2026
For my first time everything went smooth. I have no complaints and will see if the guitar arrives next day as it claims
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Basshead81
Site Experience FeedbackJul 15, 2026
Overall I can't complain I've dealt with many websites from guitar center to Sweetwater and this made it so easy to order to set up a payment plan and just get to the point of ordering my gear and knowing when it's on its way totally love the experience and will definitely do it again and I will definitely recommend this to the other musicians I know
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rmoondoggy
Post-Delivery FeedbackJul 15, 2026
Excellent quality for this price range. Shipped really fast!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 15, 2026
Changing my password was cumbersome on my cell phone. I'm not sure a new password was actually registered.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tommy012
Post-Delivery FeedbackJul 15, 2026
I'm going to be back, I like the way you have the information on what I want to buy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Dee
Site Experience FeedbackJul 15, 2026
Smooth and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raven L
Site Experience FeedbackJul 15, 2026
I love American Musical Supply! it make it easy for those to afford music gear they need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ-Yoni
Site Experience FeedbackJul 15, 2026
I’ve been a loyal AMS customer for years. Every order arrives within 2–3 days, the payment options are great, and the customer service is excellent. I’ve purchased wireless microphones, QSC subwoofers, and accessories, and I’ve always had a great experience. Highly recommended!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MrVillain
Site Experience FeedbackJul 15, 2026
It was wonderful. Easy. Very happy. 0% interest plans are awesome.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Melvin
Post-Delivery FeedbackJul 15, 2026
Excelent service and fast delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Cowboy
Post-Delivery FeedbackJul 15, 2026
I have ordered several guitars and accessories from AMS never had a problem with orders or customer service,my next purchase will be with this company and I would recommend them to anyone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
edgar
Site Experience FeedbackJul 15, 2026
gracias con confiar en mi y darme la oportunidad de tener acceso a planes de pago sin credito
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gg
Post-Delivery FeedbackJul 15, 2026
Overall satisfaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lamole
Post-Delivery FeedbackJul 15, 2026
Nice excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 15, 2026
I'm not amused that I have to pay for shipping the item back
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JM21
Post-Delivery FeedbackJul 15, 2026
I just want to say it was a great experience buying from American Music Supply, and that i would and will recommend your store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10