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American Musical Supply Reviews - 4,717 Post-Delivery Reviews - 9.6/10

American Musical Supply logo
Certified
Most Current Certification:
Jun 20, 2026
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.

American Musical Supply Rating

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2025 Winner Platinum Circle of Excellence

22 years

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Post-Delivery Feedback - 4,717 Reviews

Overall Satisfaction:

9.6out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.7out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

93%92%
Neutral rating icon

Neutral

4%4%
Negative rating icon

Negative

3%4%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Site Experience Feedback - 18,512 Reviews

Overall Satisfaction:

9.6out of 10

Would Shop Here Again:

9.7out of 10

Likelihood To Recommend:

9.7out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

91%91%
Neutral rating icon

Neutral

7%7%
Negative rating icon

Negative

2%2%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

Recent Reviews for American Musical Supply

Showing 1 - 50 of 23,229

  • The Mann

    Site Experience Feedback

    Jun 19, 2026

    Excellent process from start to finish

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jesus

    Site Experience Feedback

    Jun 19, 2026

    Easy experience

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Torts

    Site Experience Feedback

    Jun 19, 2026

    It’s an easy site to use

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Mookus74

    Site Experience Feedback

    Jun 19, 2026

    It was fantastic I really happy with it

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • iHollowman

    Site Experience Feedback

    Jun 19, 2026

    Good experience, I'm very happy with the payment options, especially the no credit check. I bought this Les Paul for my dad for Father's Day and once I pay it off, I'll definitely be ordering more gear, as long as I actually receive the guitar.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 19, 2026

    Very easy to understand and use

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bob B

    Site Experience Feedback

    Jun 19, 2026

    Very happy to find the guitar I wanted with the 3 options of new, minor blemish, and scratch and dent to make my choice more affordable.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tune

    Site Experience Feedback

    Jun 19, 2026

    I love AMS! I don't have any complaints.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Reggie

    Site Experience Feedback

    Jun 19, 2026

    My experience was great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jimbo

    Site Experience Feedback

    Jun 19, 2026

    Great service

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • calted

    Site Experience Feedback

    Jun 19, 2026

    EZ to use the only bad thing with AMS is Fed ex Shipping . poor tracking and never on time ... But AMS is a good place to buy so I will wait and not use the tracking with Fed ex much

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jeff

    Post-Delivery Feedback

    Jun 19, 2026

    Item was as advertised, shipping was excellent, product arrived in perfect condition, AMS customer service was extraordinary.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Ty

    Site Experience Feedback

    Jun 19, 2026

    G

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Frm1967

    Post-Delivery Feedback

    Jun 19, 2026

    Beautiful guitar easy purchase bought many guitars here

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Maal

    Site Experience Feedback

    Jun 19, 2026

    Great quick and easy

    • Overall Rating: 10
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dre

    Site Experience Feedback

    Jun 19, 2026

    N/a

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Skuttmutt

    Site Experience Feedback

    Jun 19, 2026

    Overall great experience!!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • DG Karaoke

    Site Experience Feedback

    Jun 19, 2026

    Nothing but good things to say about my experience with the website, from finding the item I needed to purchasing it.

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Baconboss3

    Site Experience Feedback

    Jun 19, 2026

    Good experience overall

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • High_Tolerance

    Site Experience Feedback

    Jun 19, 2026

    I have been an AMS customer since 2018. My experience, to sum it up, has been phenomenal. AMS has provided me with everything I need in my musical arsenal. Thank You with immeasurable gratitude!!!!

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Biff

    Site Experience Feedback

    Jun 19, 2026

    Good

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Dj Dub c

    Site Experience Feedback

    Jun 19, 2026

    Great service as always

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Hambone

    Site Experience Feedback

    Jun 19, 2026

    Hard to find a replacement footswitch cord.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • smooth v

    Site Experience Feedback

    Jun 19, 2026

    N/A

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Chronicles

    Site Experience Feedback

    Jun 19, 2026

    I really like the service you offer

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mad Autobody LLC.

    Site Experience Feedback

    Jun 19, 2026

    It was all done at Ease, no problems so far

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Zach

    Post-Delivery Feedback

    Jun 19, 2026

    I absolutely love AMS. I can place an order and even though the gear can get heavy, I still receive my order faster than any other store out there. Plus the shipping is free. My orders always arrive well packed and safe. You can tell they care. I had to return a few things because I ordered the wrong item. Totally my fault and not on AMS, but they made it the most pain-free return experience I've ever experienced. It was fast and I had my refund within a few days. The payment plans are affordable and amazing because there's absolutely no interest to pay. Just pay your first month and your order arrives within a couple of days. I recommend them to all of my friends and band mates and now they love AMS also.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Soniccinema

    Post-Delivery Feedback

    Jun 19, 2026

    The drum kit is amazing and the payment options that AMS offers allows musicians the chance to own top of the line equipment with a manageable payment plan.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 19, 2026

    Good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 8
    Full ratings for this review »
  • DJCEEJAY

    Site Experience Feedback

    Jun 19, 2026

    I have ordered from AMS many of time in the past. I love your products a d payment plan.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • IamTiffieB

    Site Experience Feedback

    Jun 19, 2026

    Very easy to use

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bobby

    Site Experience Feedback

    Jun 19, 2026

    Awesome!!

    • Overall Rating: N/A
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • therealaldogg

    Site Experience Feedback

    Jun 19, 2026

    Was very easy to navigate

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dave Ed

    Site Experience Feedback

    Jun 19, 2026

    Smooth snd quick as always, this is my ninth purchase from AMS

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • El perro

    Site Experience Feedback

    Jun 19, 2026

    I love this place

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 19, 2026

    All good great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • The Punkster

    Post-Delivery Feedback

    Jun 19, 2026

    Always enjoy purchasing from AMS

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 19, 2026

    Easy to navigate. Reviews were helpful! price also affordable. I was over the moon to discover shipping was free AND fast.

    • Overall Rating: 10
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • AOGmorty

    Site Experience Feedback

    Jun 19, 2026

    Hard to find items or sold out items usually found here. Makes it a go to in a lot of cases

    • Overall Rating: 10
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Nitram

    Site Experience Feedback

    Jun 19, 2026

    Estoy satisfecho

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tallafall

    Post-Delivery Feedback

    Jun 19, 2026

    I like AMS

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • eddie

    Site Experience Feedback

    Jun 19, 2026

    excellent experience

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Scooter

    Post-Delivery Feedback

    Jun 19, 2026

    So far so good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Bass2good

    Post-Delivery Feedback

    Jun 19, 2026

    My preferred online music store. Recently returned an item no problem

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 19, 2026

    Fine

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Edwin

    Post-Delivery Feedback

    Jun 19, 2026

    I’m very happy whit! Thank you so much

    • Overall Rating: N/A
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Mudd

    Post-Delivery Feedback

    Jun 19, 2026

    It was great.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Anthony

    Post-Delivery Feedback

    Jun 19, 2026

    The only minor complaint I have is limited selection. I want to buy a new A Series Zildjian ride cymbal, but the only choices available are the crash ride and the Sweet Ride. But I'll still remain an AMS customer!!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Sir George

    Site Experience Feedback

    Jun 19, 2026

    I heard it was a goog product for years

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 19, 2026

    It was smooth and easy to purchase what I wanted. I highly recommend American Musical Supply to all musicians.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
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