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American Musical Supply Customer Reviews

American Musical Supply holds a 9.5/10 overall rating and 4,931 verified post-delivery reviews on Bizrate.

American Musical Supply logo
Certified
Most Current Certification:
Oct 31, 2026
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.

American Musical Supply Rating

Customer Certified
Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence
Circle of Excellence - American Musical Supply

2025 Winner Platinum Circle of Excellence

22 years

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Post-Delivery Feedback - 4,931 Reviews

Overall Satisfaction:

9.5out of 10

Would Shop Here Again:

9.5out of 10

Likelihood To Recommend:

9.7out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

90%91%
Neutral rating icon

Neutral

5%5%
Negative rating icon

Negative

5%4%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

9.2 out of 10

Site Experience Feedback - 17,321 Reviews

Overall Satisfaction:

9.6out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.7out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

90%91%
Neutral rating icon

Neutral

7%7%
Negative rating icon

Negative

2%2%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

Recent Reviews for American Musical Supply

Showing 1 - 50 of 22,252

  • Moe

    Site Experience Feedback

    Oct 30, 2026

    It was easy and convenient

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • GAMJAM

    Site Experience Feedback

    Oct 30, 2026

    I have a history with AMS and it's all been good thus far.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Samuel

    Site Experience Feedback

    Oct 30, 2026

    I absolutely love American Music Supply and have ordered several thousand dollars worth of gear over decades.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • MPM

    Post-Delivery Feedback

    Oct 30, 2026

    I have purchased a Gator guitar case in the past, and needed another one for a strat, and or a tele. This case is not as deep as the other one, but the guitars do fit, although I had to force the lid down somewhat in order to get the latches to catch. And it has a nice interior, and a good size storage area with a snug lid for picks, capo, cable, etc. Overall, I am pleased with my purchase.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • jp79

    Site Experience Feedback

    Oct 30, 2026

    My last order turned out pretty well. Hope this order does...why is there no signature though? That is risky for expensive items.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Luke

    Site Experience Feedback

    Oct 30, 2026

    You was already closed when I placed the order

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Sol

    Site Experience Feedback

    Oct 30, 2026

    Fast. Easy. And Secure. Couldn’t ask for anything else.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Chris

    Site Experience Feedback

    Oct 30, 2026

    It was great service.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 30, 2026

    This guitar and pedal means very much to me as i am a student/musician preparing to bring my music to performance and recording. thank you kindly!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Guitar Nerd

    Site Experience Feedback

    Oct 30, 2026

    AMS is an amazing online store to buy you musical equipment and instruments. I've purchased from them several times and have had no problems and it was easy to navigate the AMS website.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • D

    Site Experience Feedback

    Oct 30, 2026

    All good

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • HJW

    Site Experience Feedback

    Oct 30, 2026

    Harold j

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Chuck

    Site Experience Feedback

    Oct 30, 2026

    Saw the cable on my phone. Had a little trouble finding it on my laptop. All is good.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • markb1439

    Post-Delivery Feedback

    Oct 30, 2026

    AMS is always my first choice. They always have what I'm looking for, with hassle-free, convenient, no-interest financing.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Brad

    Site Experience Feedback

    Oct 30, 2026

    Great shopping experience from this great selection at AMS. HASSLE FREE !! Love it

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • psykosik

    Site Experience Feedback

    Oct 30, 2026

    everything was great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Cody

    Site Experience Feedback

    Oct 30, 2026

    it was great as always

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Tbuck

    Site Experience Feedback

    Oct 30, 2026

    great first experince! excited to get my product!

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Rob

    Site Experience Feedback

    Oct 30, 2026

    Very good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • cw36

    Site Experience Feedback

    Oct 30, 2026

    it was easy to find what i wanted and make a purchase

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • DB

    Site Experience Feedback

    Oct 30, 2026

    Easy to shop

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Steve67

    Site Experience Feedback

    Oct 30, 2026

    very easy to navigate,and very good product information

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jimbo

    Site Experience Feedback

    Oct 30, 2026

    needed something , looked for it, found it and purchased it. Simple.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dylan

    Site Experience Feedback

    Oct 30, 2026

    I have never had any issues with American Musical Supply. They always have what I am looking for and offer next day shipping for most items.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Andy Morris

    Site Experience Feedback

    Oct 30, 2026

    My only issue is that it constantly logs you out for no reason. Other than that it’s an excellent site.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Greggy Guitars review

    Site Experience Feedback

    Oct 30, 2026

    Really enjoyed the website and the reason I came to American musical supply was for the no credit check six monthly payments. It’s really awesome.

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Vinny

    Site Experience Feedback

    Oct 30, 2026

    Nothing bad to say. Yall have a great selection

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Crow

    Site Experience Feedback

    Oct 30, 2026

    smooth and flawless transaction!!!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • DJ LoKey

    Post-Delivery Feedback

    Oct 30, 2026

    I've ordered several items from AMS in past years and have never been disappointed

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Jerry L

    Site Experience Feedback

    Oct 30, 2026

    Good experience with AMS

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Stretch

    Site Experience Feedback

    Oct 30, 2026

    Easy, quick and reasonably priced gear. Love it. I've been a customer over the years.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Ishaq

    Site Experience Feedback

    Oct 30, 2026

    Good

    • Overall Rating: 7
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Deezzgottym

    Site Experience Feedback

    Oct 30, 2026

    It was good. Quick an easy

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jim

    Site Experience Feedback

    Oct 30, 2026

    Works easy and simple to buy.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Wes

    Site Experience Feedback

    Oct 30, 2026

    I had several damaged guitars back and forth with my Takamine dreadnought acoustic guitar I don't know if it was from a disgruntled employee or FedEx but eventually it was straightened out thanks to your staff.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • DJ VA

    Site Experience Feedback

    Oct 30, 2026

    I love this site. Simple and easy for us devoted musicians.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • LEMONHEAD

    Site Experience Feedback

    Oct 30, 2026

    It was fast

    • Overall Rating: 7
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Ari

    Site Experience Feedback

    Oct 30, 2026

    It was Amazing!!!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Roro

    Site Experience Feedback

    Oct 30, 2026

    Everything looks fine to me

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • kritch

    Site Experience Feedback

    Oct 30, 2026

    thx for everything

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Brian W

    Post-Delivery Feedback

    Oct 30, 2026

    I recently purchased the Fender American Pro Classic Silent LE in Daphne Blue. When I received the guitar it was literally unplayable. The neck needed major adjustment, the frets were not level, even the pickups were so lopsided that one side was almost touching the pickups guard while the other side was high. Also, one of the tuning pegs was extremely loose. I called customer service and spoke with Patrick and he gave me several options, which I appreciated. One of the options was for me to work from n the guitar myself and they would compensate me for my work. I decided I wanted to work on the guitar to actually play it to see if I wanted to keep the guitar. After crowning and leveling the frets, as well as buffing them, adjusting the neck, lubricating the rosewood fretboard, adjusting the pickups, and tightening the tuning pegs I was able to play the guitar. I honestly fell in love with it. I take a lot of pride in my ability to work on instruments. The silent system on the pickups gives me the Strat tone without the 60’s hum. It has the Stratiest Strat sound of all my Strats. This thing quacks. The Daphne blue is such a beautiful color. Unfortunately I don’t think the average person can work on their guitars like I can, so they would have had to pay hundreds of dollars to do the work I did to make this guitar playable. It makes me sad to see Fender’s QC has fallen off so bad, especially with everything going on with the lawsuits. I have around 30 instruments, primarily Fenders and Gibsons. This was the worst condition I’ve ever received a guitar. I called back and spoke with Adam and he was awesome. He definitely made up for the experience. I am extremely happy with American Musical and their staff. Just an awesome company. After 3+ hours of work I absolutely love the guitar. The neck is great and you feel the sound resonate throughout the body. It does seem that Fenders QC is as bad as what people are saying at this point. An American made guitar should not come unplayable. That is not an exaggeration. I have bought many items from American Musical and will continue to buy from them. I will always be a Fender and Gibsons guy, but I will be hesitant to purchase a new Fender. Fender should be thankful for American Musicals customer service, it saved them this sale.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Rio

    Site Experience Feedback

    Oct 30, 2026

    I have located the items $100 cheaper and asked if you price matched in the chat because I am unable to speak on the phone at the moment chat kept giving me a number to call and would not answer my questions. Very disappointing

    • Overall Rating: 5
    • Would Shop Here Again: 5
    • Likelihood To Recommend: 3
    Full ratings for this review »
  • Ben

    Post-Delivery Feedback

    Oct 30, 2026

    I really like ordering and buying from you guys. You have a pretty good selection but not the best selection in electronic music gear such a synthesizers however that being said I really do love the fact that if I place an order one day it literally arrives the very next day that is so so awesome I really also love the fact that you have the payment plans where I could stretch out the payments over a year that definitely makes things much more affordable the only one thing I wish is that there would be additional discounts that we could get or you know some kind of surprise savings or some way to get additional money off products because these products are very expensive.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Larry W

    Post-Delivery Feedback

    Oct 30, 2026

    Every now and then I call customer service service with a question, and they are very good. I like the fast shipping

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Nobly

    Post-Delivery Feedback

    Oct 30, 2026

    I ordered but my item is on backorder so I haven’t received anything yet

    • Overall Rating: 10
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Dj Plush

    Site Experience Feedback

    Oct 30, 2026

    Its always a great experience being approve for a much needed purchase and the quickness of the delivery

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • GK

    Site Experience Feedback

    Oct 30, 2026

    Easy ordering. Fast shipping

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Rob

    Post-Delivery Feedback

    Oct 30, 2026

    Purchased a Yamaha cg-ta.It arrived a lot faster than I expected. I absolutely love this guitar. Highly recommend.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Kevin

    Site Experience Feedback

    Oct 30, 2026

    Bought the Rane System One from American Music Store and it was a smooth experience. Site was easy to navigate, shipping is usually fast, and my previous purchases came in well-packed with zero damage.

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Matthew

    Site Experience Feedback

    Oct 30, 2026

    Awesome

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
American Musical Supply Customer Reviews | Verified Customer Reviews at Bizrate Surveys