American Musical Supply Customer Reviews
American Musical Supply holds a 9.5/10 overall rating and 4,931 verified post-delivery reviews on Bizrate.
American Musical Supply Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

2025 Winner Platinum Circle of Excellence
22 years
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Learn more about reviewsRecent Reviews for American Musical Supply
Showing 1 - 50 of 22,252
Moe
Site Experience FeedbackOct 30, 2026
It was easy and convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GAMJAM
Site Experience FeedbackOct 30, 2026
I have a history with AMS and it's all been good thus far.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Samuel
Site Experience FeedbackOct 30, 2026
I absolutely love American Music Supply and have ordered several thousand dollars worth of gear over decades.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MPM
Post-Delivery FeedbackOct 30, 2026
I have purchased a Gator guitar case in the past, and needed another one for a strat, and or a tele. This case is not as deep as the other one, but the guitars do fit, although I had to force the lid down somewhat in order to get the latches to catch. And it has a nice interior, and a good size storage area with a snug lid for picks, capo, cable, etc. Overall, I am pleased with my purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
jp79
Site Experience FeedbackOct 30, 2026
My last order turned out pretty well. Hope this order does...why is there no signature though? That is risky for expensive items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luke
Site Experience FeedbackOct 30, 2026
You was already closed when I placed the order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
Sol
Site Experience FeedbackOct 30, 2026
Fast. Easy. And Secure. Couldn’t ask for anything else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackOct 30, 2026
It was great service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 30, 2026
This guitar and pedal means very much to me as i am a student/musician preparing to bring my music to performance and recording. thank you kindly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guitar Nerd
Site Experience FeedbackOct 30, 2026
AMS is an amazing online store to buy you musical equipment and instruments. I've purchased from them several times and have had no problems and it was easy to navigate the AMS website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackOct 30, 2026
All good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
HJW
Site Experience FeedbackOct 30, 2026
Harold j
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuck
Site Experience FeedbackOct 30, 2026
Saw the cable on my phone. Had a little trouble finding it on my laptop. All is good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
markb1439
Post-Delivery FeedbackOct 30, 2026
AMS is always my first choice. They always have what I'm looking for, with hassle-free, convenient, no-interest financing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Brad
Site Experience FeedbackOct 30, 2026
Great shopping experience from this great selection at AMS. HASSLE FREE !! Love it
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
psykosik
Site Experience FeedbackOct 30, 2026
everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cody
Site Experience FeedbackOct 30, 2026
it was great as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tbuck
Site Experience FeedbackOct 30, 2026
great first experince! excited to get my product!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackOct 30, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cw36
Site Experience FeedbackOct 30, 2026
it was easy to find what i wanted and make a purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DB
Site Experience FeedbackOct 30, 2026
Easy to shop
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Steve67
Site Experience FeedbackOct 30, 2026
very easy to navigate,and very good product information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimbo
Site Experience FeedbackOct 30, 2026
needed something , looked for it, found it and purchased it. Simple.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dylan
Site Experience FeedbackOct 30, 2026
I have never had any issues with American Musical Supply. They always have what I am looking for and offer next day shipping for most items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy Morris
Site Experience FeedbackOct 30, 2026
My only issue is that it constantly logs you out for no reason. Other than that it’s an excellent site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greggy Guitars review
Site Experience FeedbackOct 30, 2026
Really enjoyed the website and the reason I came to American musical supply was for the no credit check six monthly payments. It’s really awesome.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Vinny
Site Experience FeedbackOct 30, 2026
Nothing bad to say. Yall have a great selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crow
Site Experience FeedbackOct 30, 2026
smooth and flawless transaction!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ LoKey
Post-Delivery FeedbackOct 30, 2026
I've ordered several items from AMS in past years and have never been disappointed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jerry L
Site Experience FeedbackOct 30, 2026
Good experience with AMS
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Stretch
Site Experience FeedbackOct 30, 2026
Easy, quick and reasonably priced gear. Love it. I've been a customer over the years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ishaq
Site Experience FeedbackOct 30, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deezzgottym
Site Experience FeedbackOct 30, 2026
It was good. Quick an easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackOct 30, 2026
Works easy and simple to buy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wes
Site Experience FeedbackOct 30, 2026
I had several damaged guitars back and forth with my Takamine dreadnought acoustic guitar I don't know if it was from a disgruntled employee or FedEx but eventually it was straightened out thanks to your staff.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ VA
Site Experience FeedbackOct 30, 2026
I love this site. Simple and easy for us devoted musicians.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LEMONHEAD
Site Experience FeedbackOct 30, 2026
It was fast
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Ari
Site Experience FeedbackOct 30, 2026
It was Amazing!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roro
Site Experience FeedbackOct 30, 2026
Everything looks fine to me
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
kritch
Site Experience FeedbackOct 30, 2026
thx for everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brian W
Post-Delivery FeedbackOct 30, 2026
I recently purchased the Fender American Pro Classic Silent LE in Daphne Blue. When I received the guitar it was literally unplayable. The neck needed major adjustment, the frets were not level, even the pickups were so lopsided that one side was almost touching the pickups guard while the other side was high. Also, one of the tuning pegs was extremely loose. I called customer service and spoke with Patrick and he gave me several options, which I appreciated. One of the options was for me to work from n the guitar myself and they would compensate me for my work. I decided I wanted to work on the guitar to actually play it to see if I wanted to keep the guitar. After crowning and leveling the frets, as well as buffing them, adjusting the neck, lubricating the rosewood fretboard, adjusting the pickups, and tightening the tuning pegs I was able to play the guitar. I honestly fell in love with it. I take a lot of pride in my ability to work on instruments. The silent system on the pickups gives me the Strat tone without the 60’s hum. It has the Stratiest Strat sound of all my Strats. This thing quacks. The Daphne blue is such a beautiful color. Unfortunately I don’t think the average person can work on their guitars like I can, so they would have had to pay hundreds of dollars to do the work I did to make this guitar playable. It makes me sad to see Fender’s QC has fallen off so bad, especially with everything going on with the lawsuits. I have around 30 instruments, primarily Fenders and Gibsons. This was the worst condition I’ve ever received a guitar. I called back and spoke with Adam and he was awesome. He definitely made up for the experience. I am extremely happy with American Musical and their staff. Just an awesome company. After 3+ hours of work I absolutely love the guitar. The neck is great and you feel the sound resonate throughout the body. It does seem that Fenders QC is as bad as what people are saying at this point. An American made guitar should not come unplayable. That is not an exaggeration. I have bought many items from American Musical and will continue to buy from them. I will always be a Fender and Gibsons guy, but I will be hesitant to purchase a new Fender. Fender should be thankful for American Musicals customer service, it saved them this sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Rio
Site Experience FeedbackOct 30, 2026
I have located the items $100 cheaper and asked if you price matched in the chat because I am unable to speak on the phone at the moment chat kept giving me a number to call and would not answer my questions. Very disappointing
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 3
Ben
Post-Delivery FeedbackOct 30, 2026
I really like ordering and buying from you guys. You have a pretty good selection but not the best selection in electronic music gear such a synthesizers however that being said I really do love the fact that if I place an order one day it literally arrives the very next day that is so so awesome I really also love the fact that you have the payment plans where I could stretch out the payments over a year that definitely makes things much more affordable the only one thing I wish is that there would be additional discounts that we could get or you know some kind of surprise savings or some way to get additional money off products because these products are very expensive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Larry W
Post-Delivery FeedbackOct 30, 2026
Every now and then I call customer service service with a question, and they are very good. I like the fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Nobly
Post-Delivery FeedbackOct 30, 2026
I ordered but my item is on backorder so I haven’t received anything yet
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dj Plush
Site Experience FeedbackOct 30, 2026
Its always a great experience being approve for a much needed purchase and the quickness of the delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GK
Site Experience FeedbackOct 30, 2026
Easy ordering. Fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Post-Delivery FeedbackOct 30, 2026
Purchased a Yamaha cg-ta.It arrived a lot faster than I expected. I absolutely love this guitar. Highly recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kevin
Site Experience FeedbackOct 30, 2026
Bought the Rane System One from American Music Store and it was a smooth experience. Site was easy to navigate, shipping is usually fast, and my previous purchases came in well-packed with zero damage.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matthew
Site Experience FeedbackOct 30, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
