American Musical Supply Customer Reviews
American Musical Supply holds a 9.5/10 overall rating and 4,933 verified post-delivery reviews on Bizrate.
American Musical Supply Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
22 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 91% |
 Neutral | 5% | 5% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 91% |
Neutral | 8% | 7% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
Recent Reviews for American Musical Supply
Showing 1 - 50 of 22,304
Living Light
Site Experience FeedbackOct 27, 2026
I actually had a flawless experience.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Chelo
Site Experience FeedbackOct 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deadsled
Site Experience FeedbackOct 27, 2026
Not bad , don't do a lot of online stuff. Have to wait to get on the site wasn't good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gee
Post-Delivery FeedbackOct 27, 2026
Everything was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Chard
Site Experience FeedbackOct 27, 2026
Item is available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boner
Site Experience FeedbackOct 27, 2026
There are so many beautiful works of art that it took me a LOT longer than I thought it would to find mine. That's a wonderful thing :^ )
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rev
Post-Delivery FeedbackOct 27, 2026
It was a fast and interesting experience i would definitely order from AMS Again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
DJ Napy
Site Experience FeedbackOct 27, 2026
They are the best in the game
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Huitar
Site Experience FeedbackOct 27, 2026
Ivancegueda6@gmail.com
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Alex
Site Experience FeedbackOct 27, 2026
Fácilidades de pago
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cowboy76
Site Experience FeedbackOct 27, 2026
No issues it was clear and precise I knew what I wanted and knew where to get it in a way that allows me to purchase without going broke.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carol
Site Experience FeedbackOct 27, 2026
The site is easy to navigate. I called customer service to help find a product. The call took about 3 minutes or less and the agent knew exactly what I was looking for. Checkout was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MattB
Site Experience FeedbackOct 27, 2026
It’s always amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RNC
Site Experience FeedbackOct 27, 2026
First time. So far so good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
BiGBABYBATHSALT
Site Experience FeedbackOct 27, 2026
It was great, a product was recommended to me on instagram. I did not know this product existed so I bout it. I love the payment plans!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ric
Post-Delivery FeedbackOct 27, 2026
I bought the Knife Drop effects pedal. I love
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
J
Site Experience FeedbackOct 27, 2026
My interaction with the website was easy to navigate. AMS makes it easy for us consumers to make our purchases. Well, at least for ME! LOL!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blues
Site Experience FeedbackOct 27, 2026
everything except the 2nd tandem promo code offered had a place to apply a secondd
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
ETH
Site Experience FeedbackOct 27, 2026
Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Momma4Music
Site Experience FeedbackOct 27, 2026
Everything went as expected. I'm not too clear on approval status.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Szymo
Site Experience FeedbackOct 27, 2026
It was exceptional
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuy
Site Experience FeedbackOct 27, 2026
very smooth process i enjoyed it
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
James
Site Experience FeedbackOct 27, 2026
Always satisfied with my purchases on AMS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Curly
Site Experience FeedbackOct 27, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miguel
Site Experience FeedbackOct 27, 2026
Excelent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dale
Site Experience FeedbackOct 27, 2026
I have purchased from AMS since 2004 Under another account. I have always been very satisfied with AMS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lou
Site Experience FeedbackOct 27, 2026
Today I call the 800 customer service line, ask some recommendations for the products previously have. Then I order the items needed, easily as 1,2,3.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blake
Site Experience FeedbackOct 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JasonR84
Site Experience FeedbackOct 27, 2026
It was really easy to find everything I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Asher23
Site Experience FeedbackOct 27, 2026
Nothing to complain about. Everything is concise, the descriptions are great. The only thing that might be valuable is comparables. Like...different models and what they offer and don't next to each other in a chart or graph like inset.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Recordist
Site Experience FeedbackOct 27, 2026
Easy Breezy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pat V
Site Experience FeedbackOct 27, 2026
My experience was pretty straight forward
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DJ Jonathan Artieda
Post-Delivery FeedbackOct 27, 2026
Excelente servicio muchas gracias
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Aaron
Site Experience FeedbackOct 27, 2026
10/10
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
bonezuey
Post-Delivery FeedbackOct 27, 2026
Great guitar for the money. Comfortable to play, sounds amazing, and looks fantastic. I would definitely recommend it to other players.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Roy
Site Experience FeedbackOct 27, 2026
best website for your musucal needs!!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stratacaster
Post-Delivery FeedbackOct 27, 2026
Nothing to say except keep up the good work. Very satisfied. Good products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Genie
Site Experience FeedbackOct 27, 2026
Website is useful but a little flat.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
King Edward the Greay
Site Experience FeedbackOct 27, 2026
Good until this all the questions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJ
Site Experience FeedbackOct 27, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J.J
Site Experience FeedbackOct 27, 2026
Easy to use.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dannnny
Site Experience FeedbackOct 27, 2026
Always easy and great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 27, 2026
This was Awsome I hope I get my stuff lol but this was amazing. Overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jhack
Site Experience FeedbackOct 26, 2026
Wonderful checkout experience and payment installments allowed me to resolve my situation wonderfully with the products I was looking for
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 26, 2026
The website, search and product pages are fantastic. On the other hand, the checkout process is okay but could be made better with other payment plan options being offered as well. The in-house financing option is so cool, but, nowadays, lower payments with a possible down payment, may make those options a bit better. The inclusion of Sezzle or Affirm may also encourage would-be purchasers to follow-through.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eli
Site Experience FeedbackOct 26, 2026
I wish I could have an 8-month payment for the Strymon pedal :(
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Hinkley
Site Experience FeedbackOct 26, 2026
bery good. no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hotdog Snob
Site Experience FeedbackOct 26, 2026
Website was very easy to navigate and had a great selection, variety of product variety of prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChuckyTee
Post-Delivery FeedbackOct 26, 2026
Wow! AMS delivered again. I picked up a Line 6 Helix Floor, for a cool price and lighting fast delivery time. Did I mention that the shipping was free? It was packaged really well. I am so happy with the new gear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Manny
Site Experience FeedbackOct 26, 2026
All good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9