American Musical Supply Customer Reviews
American Musical Supply holds a 9.5/10 overall rating and 4,940 verified post-delivery reviews on Bizrate.
American Musical Supply Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
22 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 91% |
 Neutral | 5% | 5% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 8% | 8% |
Negative | 3% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
Recent Reviews for American Musical Supply
Showing 1 - 50 of 22,324
jhack
Site Experience FeedbackOct 26, 2026
Wonderful checkout experience and payment installments allowed me to resolve my situation wonderfully with the products I was looking for
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 26, 2026
The website, search and product pages are fantastic. On the other hand, the checkout process is okay but could be made better with other payment plan options being offered as well. The in-house financing option is so cool, but, nowadays, lower payments with a possible down payment, may make those options a bit better. The inclusion of Sezzle or Affirm may also encourage would-be purchasers to follow-through.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eli
Site Experience FeedbackOct 26, 2026
I wish I could have an 8-month payment for the Strymon pedal :(
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Hinkley
Site Experience FeedbackOct 26, 2026
bery good. no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hotdog Snob
Site Experience FeedbackOct 26, 2026
Website was very easy to navigate and had a great selection, variety of product variety of prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChuckyTee
Post-Delivery FeedbackOct 26, 2026
Wow! AMS delivered again. I picked up a Line 6 Helix Floor, for a cool price and lighting fast delivery time. Did I mention that the shipping was free? It was packaged really well. I am so happy with the new gear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Manny
Site Experience FeedbackOct 26, 2026
All good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
John
Site Experience FeedbackOct 26, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Djrahluv
Site Experience FeedbackOct 26, 2026
Great online service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mattie
Site Experience FeedbackOct 26, 2026
Just placed order have not received shipment so fingers crossed, so far so good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
SPANKIE
Site Experience FeedbackOct 26, 2026
im very satisfied with AMS
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dice
Site Experience FeedbackOct 26, 2026
Discovered the site while browsing another similar one. I was happy to see you had the steel lap guitar for the same price, with a case.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zac
Site Experience FeedbackOct 26, 2026
Awesome prices and great simplicity
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Iv
Site Experience FeedbackOct 26, 2026
everything was pretty easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gware
Site Experience FeedbackOct 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TJ
Site Experience FeedbackOct 26, 2026
Great process and great service.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 26, 2026
I loved how affordable and reliable they are with pricing and payment plans
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RandomDudeWithFeet
Site Experience FeedbackOct 26, 2026
Easy to find what I needed. Prices are comparable to other sellers. Free, quick shipping is awesome, and the 0% payment plans make it easier to afford the gear that I need.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bellz
Post-Delivery FeedbackOct 26, 2026
I just got the new MPC Keys 37 gen 2 and I'm telling you bro it's worth getting and ordering it from American Musical Supply. They are excellent at getting you your product in a fast and timely manner. Also the process is not long to do.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Pak Man
Site Experience FeedbackOct 26, 2026
i was a little mislead with the coupon that was offered. i was lead to beleive i would be able to use both codes at the same time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quicktilley
Site Experience FeedbackOct 26, 2026
AMS is my go to for everything musical. Large selection, easy payment plans, and fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackOct 26, 2026
Good payment plan .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Executive Pastor Harrison
Site Experience FeedbackOct 26, 2026
The process went well. I'm Pleased with the outcome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackOct 26, 2026
N\A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 26, 2026
Not good
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: N/A
- On Time Delivery: 4
- Customer Support: 1
Willis
Site Experience FeedbackOct 26, 2026
Simple, easy quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ Mark
Site Experience FeedbackOct 26, 2026
I have used AMS for quite a frw years. I love their products and selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tone
Site Experience FeedbackOct 26, 2026
I loved it and obsessed with the services
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Firehawk Productions
Site Experience FeedbackOct 26, 2026
Easy to navigate easy-to-use easy to check out very satisfied with my purchase experience w/AM Thx much!š
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Q
Post-Delivery FeedbackOct 26, 2026
Delivery timing was perfect. Actually received the product one day early.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackOct 26, 2026
The ordering process is incredibly easy, pricing is usually very competitive. However, other retailers still offer military discounts, which doesnāt always sway my purchase. Because the financing here is out of this world and incredibly helpful for big purchases. The selection is also pretty extensive so I donāt feel thatās ever an issue.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Ben
Site Experience FeedbackOct 26, 2026
The bad, I tried to use my cell phone to order and was not able to as I kept getting an error. The good, the laptop worked out fine to place order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bo
Post-Delivery FeedbackOct 26, 2026
Always easy to order and receive product on time and fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Chase
Site Experience FeedbackOct 26, 2026
Good checkout experience but im not aure what kind of blemish it has it would be nice to know
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Psmith7461
Site Experience FeedbackOct 26, 2026
Everything was great! my dad lives in utah, he buys alot of equipment from yall. hes the one that suggested to check out your site, i was looking at sweetwater. but there was way better deals on here, and was shipping fast and will be here by or before my birthday which was a huge plus!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robin
Site Experience FeedbackOct 26, 2026
User friendly interface.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tamy
Site Experience FeedbackOct 26, 2026
I had an overall great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChrisC
Site Experience FeedbackOct 26, 2026
The item that I needed was in stock and was easy to order off the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buzz Busby
Post-Delivery FeedbackOct 26, 2026
This guitar may be the most stunning musical instrument ever made by a human being. š¤£ š¤£ Seriously, it is GORGEOUS. The plastic factory nut is garbage, but thats to be expected. I've already ordered a fancy synthetic nut for it. Once that's done I'll do some fine tuning on the neck relief and bridge height. It is about $16 and an hour's worth of work from becoming the finest musical instrument in the galaxy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sha
Site Experience FeedbackOct 26, 2026
I have absolutely enjoyed shopping with American Musical Supply so far. I also look forward to making more purchases in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fuego Santo Productions
Post-Delivery FeedbackOct 26, 2026
amazingvas always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Guitarzan
Site Experience FeedbackOct 26, 2026
Love American Musical Supply I've been a satisfied customer for over. Decade
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toya
Site Experience FeedbackOct 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 26, 2026
Im very happy thank you so much āŗļø
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Drummerhorn
Post-Delivery FeedbackOct 26, 2026
It was great super fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bosehexe
Post-Delivery FeedbackOct 26, 2026
Bought this new Mic through American musical supply and the my quality sucks. Itās terrible. They donāt make sure Mikeās like they used to but the experience through American musical supply was good. Fast shipping good payment plans. They just donāt have a lot of options to choose from. I was looking for what I thought were pretty popular mics and they didnāt have any but this one so I settled and now I regret it. Great company, but not a lot of options. Iām returning this Mic and Iām probably gonna buy the one. I really want off of Reverb or Guitar Center.
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Djredd
Site Experience FeedbackOct 26, 2026
very helpful
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Sonny Foy
Site Experience FeedbackOct 26, 2026
Iāve been wanting this squire for awhile. Itās beautiful and would not have gone where else to snag it
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Soggy
Site Experience FeedbackOct 26, 2026
I love AMS! I've bought a lot of gear from you guys and am never disappointed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WesleyPipes
Site Experience FeedbackOct 26, 2026
happy so far
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8