American Musical Supply Reviews - 4,713 Post-Delivery Reviews - 9.6/10
American Musical Supply Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
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22 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 92% |
 Neutral | 4% | 5% |
 Negative | 3% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 91% | 92% |
Neutral | 7% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for American Musical Supply
Showing 1 - 50 of 23,201
Jukedatruth
Site Experience FeedbackJun 21, 2026
All good and no problems whatsoever!!!! 🫡🫡🫡🫡
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mpc
Site Experience FeedbackJun 21, 2026
great
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Djvanilla
Site Experience FeedbackJun 21, 2026
It was fast and easy to purchase what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackJun 21, 2026
Very quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grey Duck
Site Experience FeedbackJun 21, 2026
Great Experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MaNezEE
Site Experience FeedbackJun 21, 2026
Was very good deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
I love AMS hassle free and reliable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron
Post-Delivery FeedbackJun 21, 2026
alway a good place to get professional equipment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Wildstringdom
Post-Delivery FeedbackJun 21, 2026
Can't believe good.Your company is.Thank you for working with me.And occasionally, i've been late.But you've always worked with me and I will always keep up with my payments.Thank you so much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dark
Site Experience FeedbackJun 21, 2026
I love everything about it, just the website was a bit laggy and slow but that’s all.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jay fleezy
Site Experience FeedbackJun 21, 2026
It was all good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 21, 2026
My store I buy from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Goldfingaz
Site Experience FeedbackJun 21, 2026
Everything was good 😊
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Pedro Carrera
Site Experience FeedbackJun 21, 2026
I like AMS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Q
Post-Delivery FeedbackJun 21, 2026
Transaction was very easy and also the people working with American music supply. Appreciate you thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jimi
Site Experience FeedbackJun 21, 2026
They have what I want at a price I want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ty
Site Experience FeedbackJun 21, 2026
It was a smooth experience. I didn’t have any problem placing my order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 21, 2026
I ordered this for my husband for father's day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
CC
Post-Delivery FeedbackJun 21, 2026
I referred a friend's very talented teenager who will be needing to buy a good guitar once he masters the keyboard. I have been buying from AMS since COVID-19, and every single time I have dealings with the agents, it is great! The instruments, Vox amp, accessories are mint. I'm so thankful AMS exists because my fixed income is just enough to budget in the regular installment payments. Look anytime online at the very same products, and you'll find AMS to have competitive prices. Honestly, this is the best place I have ever known to be so excellent. To add to this, AMS has been so patient with me. I lose my bank card pretty often, and unfortunately, there are times when I forget to change the information for correct auto payments. I'm 62 and I will continue to find joy in music and learning new things. My last few purchases were a gorgeous PRS PIEZO, a very nice tuner that I paid out. I have bought with cash as well. Just, buy the best from here.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Atl J
Site Experience FeedbackJun 21, 2026
Easy and smooth
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tony Diaz
Site Experience FeedbackJun 21, 2026
Great Customer Service and prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kev
Post-Delivery FeedbackJun 21, 2026
Guitar was set up, neck in good shape, shipped well.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackJun 21, 2026
Good so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr Ebachs
Site Experience FeedbackJun 21, 2026
Quite easy, very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toao
Site Experience FeedbackJun 21, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jaminez
Site Experience FeedbackJun 21, 2026
Increíble, estoy muy satisfecho con el sitio web
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JP
Post-Delivery FeedbackJun 21, 2026
Ordered a Epiphone SG Tribute with black hardware, however in came with silver hardware
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
CMAC
Site Experience FeedbackJun 21, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Money
Site Experience FeedbackJun 21, 2026
Quick, and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doug
Site Experience FeedbackJun 21, 2026
Very happy to claim $20 newsletter discount
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Erwin Punto
Post-Delivery FeedbackJun 21, 2026
I've been ordering thru AMS eversince I knew about AMS. I don't even go to music store locations anymore. What I love the most is the selections, availability, affordability and my Rock Star Status perks allowing me 12 to 18 months of interest free payments.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
IrishJ
Site Experience FeedbackJun 21, 2026
Oredering was fast,and easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Cassi
Post-Delivery FeedbackJun 21, 2026
The guitar was beautiful but it wasn't even screwed together. My boyfriend has been a fan of the brand guitar we got and he was so disappointed.
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
- On Time Delivery: 8
- Customer Support: 8
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Great price. Fast delivery.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 21, 2026
I purchased microphones for our church, they are exceptional
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Excelente
Post-Delivery FeedbackJun 21, 2026
Excelente
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MPC live 3
Post-Delivery FeedbackJun 21, 2026
Everything was great 👍🏾
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Joe
Site Experience FeedbackJun 21, 2026
It was a great and easy experience. 10/10 would recommend!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jasz
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DBakes1412
Site Experience FeedbackJun 21, 2026
Good price, easy checkout, no BS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
My experience was good. I have no complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim Dick
Site Experience FeedbackJun 21, 2026
This was absolutely a late night/early morning impulse buy, but hoping for good things.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Super-Duper Propeller
Site Experience FeedbackJun 21, 2026
The payment plans are one of AMS's biggest selling points. They are especially beneficial for customers, particularly students, who want to purchase a $1,000–$2,000 instrument without having to pay the full amount upfront. One downside of AMS is that shipments may occasionally be delayed by one or two days, meaning the actual delivery date may not always match the estimated date shown on the website, which is understandable.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Undadogbeats
Site Experience FeedbackJun 21, 2026
Everything was fast and smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ronnie P
Site Experience FeedbackJun 20, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Strange1ne
Site Experience FeedbackJun 20, 2026
interaction and transactions was good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Matt n
Site Experience FeedbackJun 20, 2026
You guys are awesome!! Very helpful with any issues I've had and easy to navigate the website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
William H
Site Experience FeedbackJun 20, 2026
Really appreciate the opportunity to make the financing & deal making easy & seamless for me as an artist. The tools I depend on to make my art are not always easy to obtain in a one off purchase. Having a company like this makes all the difference in having access to gear and it staying on the shelf for someone like me in an economy that has not made it easy on developing & aspiring artists.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackJun 20, 2026
Best place to purchase gear. I have missed a payment or two before and these guys don’t harass you. The are understanding and very easy to work with as long as you communicate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pikaro
Site Experience FeedbackJun 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10