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Adam & Eve Customer Reviews

Adam & Eve holds a 8.6/10 overall rating and 2,672 verified post-delivery reviews on Bizrate.

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Certified
Most Current Certification:
Jul 26, 2026
Adam & Eve is a leading American retailer that sells adult products through e-commerce.

Adam & Eve Rating

Customer Certified
Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

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Post-Delivery Feedback - 2,672 Reviews

Overall Satisfaction:

8.6out of 10

Would Shop Here Again:

8.7out of 10

Likelihood To Recommend:

8.6out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

69%66%
Neutral rating icon

Neutral

18%18%
Negative rating icon

Negative

13%16%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

8.4 out of 10

Site Experience Feedback - 44,410 Reviews

Overall Satisfaction:

9.1out of 10

Would Shop Here Again:

9.3out of 10

Likelihood To Recommend:

9out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

74%75%
Neutral rating icon

Neutral

21%20%
Negative rating icon

Negative

6%5%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9 out of 10

Clarity of Product Information

How clear and understandable was the product information

9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.9 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.6 out of 10

Recent Reviews for Adam & Eve

Showing 1 - 50 of 47,082

  • Traxonwax

    Post-Delivery Feedback

    Jul 25, 2026

    Everything showed up on time ,and Everything was great to use

    • Overall Rating: N/A
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: N/A
    • Customer Support: N/A
    Full ratings for this review »
  • Coolguy825

    Site Experience Feedback

    Jul 25, 2026

    It was fun to look through all the products, I guess I’m just used to free shipping cause almost $10 for shipping feels bad

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Tank

    Site Experience Feedback

    Jul 25, 2026

    Honestly great overall every single time never disappoints

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Taloola May

    Site Experience Feedback

    Jul 25, 2026

    Pleasant and smooth

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mel

    Site Experience Feedback

    Jul 25, 2026

    We have ordered few times over the years all good experiences

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Ladiesman217

    Site Experience Feedback

    Jul 25, 2026

    Overall, the website was easy to navigate, and I found what I was looking for without much trouble. The product selection was good, and the checkout process was straightforward.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Quandoe

    Site Experience Feedback

    Jul 25, 2026

    I had a couple orders that were automatically cancelled due to bank issues but I was emailed an offer that I couldn’t refuse so I used a different card to pay. Very excited to receive my first order!

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Bubbles33

    Site Experience Feedback

    Jul 25, 2026

    Process was clean and easy.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tammy

    Site Experience Feedback

    Jul 25, 2026

    ⭐️⭐️⭐️⭐️⭐️

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bbyrch

    Site Experience Feedback

    Jul 25, 2026

    Lots of stuff on sale, good detailed descriptions. I’ve been wanting to try some stuff and I’m excited

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Supa

    Site Experience Feedback

    Jul 25, 2026

    It's always a smooth experience

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • DW

    Site Experience Feedback

    Jul 25, 2026

    Great prices and selection

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Lazi69

    Site Experience Feedback

    Jul 25, 2026

    I found the site to be a bit glitchy. When you touch on a product the page would disappear. At first try the videos would not play.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • No

    Site Experience Feedback

    Jul 25, 2026

    None

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Stealth

    Site Experience Feedback

    Jul 25, 2026

    All good interactions

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Odysseus

    Site Experience Feedback

    Jul 25, 2026

    Great!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 25, 2026

    Good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 25, 2026

    Not able to enter new home address

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mark

    Site Experience Feedback

    Jul 25, 2026

    N/a

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Cody3457

    Site Experience Feedback

    Jul 25, 2026

    Always love your products and the quality is superior compared to almost all other brands

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Row

    Site Experience Feedback

    Jul 25, 2026

    Love the website. Just wish more details on dildo’s. Length,width (girth), insertable length is what I really look at.

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Jr

    Site Experience Feedback

    Jul 25, 2026

    10/10

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 25, 2026

    Good

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Switcher

    Site Experience Feedback

    Jul 25, 2026

    Liked everything, wish there was more reviews on things

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jay7354

    Site Experience Feedback

    Jul 25, 2026

    I came looking for a specific kind of lube and found exactly what I was looking for and even found some other stuff I didn’t know I wanted

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Ks

    Site Experience Feedback

    Jul 25, 2026

    It’s a good site but the shipping cost is way to much $10 for standard shipping so to much

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • White

    Site Experience Feedback

    Jul 25, 2026

    Everything was good

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Big69

    Site Experience Feedback

    Jul 25, 2026

    The website is good. But the shipping is too expensive. I like the toys I ordered I guess I'll find out soon enough.

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Fingers

    Site Experience Feedback

    Jul 25, 2026

    Great product and great shipping

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jessie

    Site Experience Feedback

    Jul 25, 2026

    Website is easy to navigate with plenty of information on each item. I love there is always discounts to use upon checkout.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Mina

    Site Experience Feedback

    Jul 25, 2026

    Easy process, but would be nice to have shipping costs up front

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 25, 2026

    Always easy to find everything I need or want and so many products to choose from!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Deven

    Site Experience Feedback

    Jul 25, 2026

    It’s good don’t mess it up

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Ninja

    Site Experience Feedback

    Jul 25, 2026

    Said i get free shipping which i didnt so that was dissapointing... the rest went alright

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Nix

    Site Experience Feedback

    Jul 25, 2026

    I love the variety on this site. Every time I want to make a purchase, I come here first

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lexi

    Site Experience Feedback

    Jul 25, 2026

    I have no review right this second

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • jem

    Site Experience Feedback

    Jul 25, 2026

    Got lots of emails to finish my order or lose my discount

    • Overall Rating: 8
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Lobak

    Site Experience Feedback

    Jul 25, 2026

    It would be nice to chat with someone regarding purchasing

    • Overall Rating: 6
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • John

    Site Experience Feedback

    Jul 25, 2026

    easy to find toys I wanted to try. I tried to add a second code and had to reenter the first one since it was better. I look forward to the fun with the new toys.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 25, 2026

    Easy to pick from and a lot of options

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Romeo

    Site Experience Feedback

    Jul 25, 2026

    It was easy making selections and seeing how each garment looks from different angles was great in helping make selections.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Semi-serious Goose

    Site Experience Feedback

    Jul 25, 2026

    Too many pop up adds. Shipping is a bit high but it’s a good trusted site nonetheless.

    • Overall Rating: 5
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Kent jones

    Post-Delivery Feedback

    Jul 25, 2026

    I ordered a product from this website specifically because I could get the product with guaranteed 2 days shipping. the website said delivery by Wednesday. I purchased. On Wednesday night at 11:30 pm I messaged the company informing them that I did not receive the merchandise by the date stated on the website at the time of purchase and suggested that they credit me the shipping or give me store credit because sometimes mistakes happen. Surprisingly I got a reply. The individual stated that my purchase was at 3:18pm and cut off for Wednesday delivery was 2:45 pm and it stated on the website blah blah blah and the company was within their delivery threshold and basically I was SOL. I suggested that their website needed to be updated because it could have corrected the delivery date since the time I ordered was after 2:45 pm. They suggested that if I had an issue to call th company the next day. I did that, I called and got further resistance. I suggested they correct the mistake by updating their website (like other websites are capable of) and that if their website said Wednesday then they should honor that. I got a SOL answer to which I said I won’t be purchasing from them again and they “ok, have a great day” and hung up… the product was fine, the customer service was abysmal. I try not to buy from other large companies to support businesses such as this one, but not if they are going to treat me in this manner. Again, an offer some sort would have saved me from writing this, they give 20-50% off all the time so why not try to make this right even offering me a 50% coupon or something (since I know they can’t get the money back for delivery fees) and assurance that they would update their website. Or even just assure me their website would be updated so others don’t run into this issue. Honestly any littele but if customer service would have been acceptable.

    • Overall Rating: 5
    • Would Shop Here Again: 1
    • Likelihood To Recommend: 1
    • On Time Delivery: 1
    • Customer Support: 1
    Full ratings for this review »
  • Joker

    Site Experience Feedback

    Jul 25, 2026

    Overall good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Gabe

    Site Experience Feedback

    Jul 25, 2026

    It was good and easy to get the what I wanted.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Audy

    Site Experience Feedback

    Jul 25, 2026

    All was fine but confused about $29.99 rebate?

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bob

    Site Experience Feedback

    Jul 25, 2026

    It was good

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • baby&princess

    Site Experience Feedback

    Jul 25, 2026

    My wife and I ordered from this company years ago when we were younger and first started to explore sex toys. We just celebrated in July our 29 Wedding Anniversary we find ourselves ordering something and will order more items to add to or collection. We are excited to try new things since my wife is struggle with over 7 autoimmune disorders 2 which has destroyed her sex drive and 3 years into menopause. So we have decided to use Adam&Eve products to help us keep our sex life great so we can continue to have a happy marriage.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jerry

    Site Experience Feedback

    Jul 25, 2026

    Easy to use

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • G rod

    Site Experience Feedback

    Jul 25, 2026

    Everything i saw seemed great and photographed well. I just wish there was slightly larger overall selection. The deals are fantastic.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »