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1A Auto Parts Reviews - 10,218 Review - 9.1/10

Nov 22, 2024
1A Auto is a leading online aftermarket auto parts retailer that offers a large selection of high quality auto parts, expert US customer support, and fast and free same day shipping. With a guaranteed fit and thousands of how-to videos for novice and expert DIYers, our goal is to empower you to do your own auto repairs.
Circle of Excellence - 1A Auto Parts

2022
Winner

Circle of
Excellence

16 years

1A Auto Parts Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.2 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.3 out of 10

Recent Reviews for 1A Auto Parts

Showing 1 - 20 of 10,218

Neto

Site Experience Feedback

Nov 20, 2024

All good thanks

Gabe

Site Experience Feedback

Nov 20, 2024

Found a great deal had no choice but to make it happen

Missmimi

Site Experience Feedback

Nov 20, 2024

Awesome sauce!!

Online Shopper

Site Experience Feedback

Nov 20, 2024

Good

Clay

Site Experience Feedback

Nov 20, 2024

Logged on to website looking for a replacement side mirror, and found the exact one I needed within a minute! Thanks again.

Curley

Site Experience Feedback

Nov 20, 2024

Purchased in-mirror housing blinker lights for 2014 Ram. Perfect fit

Sicario

Site Experience Feedback

Nov 20, 2024

Quality parts and the installation videos are very helpful

Mil

Site Experience Feedback

Nov 20, 2024

All imma say is that it’s the best thing ever. I get all my parts in good condition. I recommend this to anyone

Dean

Site Experience Feedback

Nov 20, 2024

Everything was good

Panda

Site Experience Feedback

Nov 20, 2024

Good interface easy process

Ricky

Site Experience Feedback

Nov 20, 2024

Very efficient

Criss

Site Experience Feedback

Nov 20, 2024

Easy And fast

Waffle

Site Experience Feedback

Nov 20, 2024

It was easy to know it fit my car

Online Shopper

Site Experience Feedback

Nov 20, 2024

It was fine.

Eli

Site Experience Feedback

Nov 20, 2024

Great prices and easy checkout!

Blake

Site Experience Feedback

Nov 20, 2024

Great website

Crema

Site Experience Feedback

Nov 20, 2024

Just high prices

Online Shopper

Site Experience Feedback

Nov 20, 2024

Good

SugarMomma

Site Experience Feedback

Nov 20, 2024

1A Auto has a good website which is quick and easy to use. I like the filter option that narrows down the products. I was using an iphone to shop and did not notice a continue shopping icon when I added an item to my cart. I used the back button and the item remained in my cart so I could add another item. I was worried my cart might empty when I backed out of the cart page. I would find it helpful if the cart page had a “continue shopping’ link. It’s fine the way it is (I would just prefer it with a link).

HTOWN

Site Experience Feedback

Nov 20, 2024

Everything was great as always. It's a very easy process. It's easy to find the parts you need for the specific vehicle you have and at a great price and great quality.