123 Refills Customer Reviews
123 Refills holds a 9/10 overall rating and 100 verified post-delivery reviews on Bizrate.
123 Refills Rating
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 71% |
 Neutral | 14% | 14% |
 Negative | 7% | 14% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 12% | 13% |
Negative | 4% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
8.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for 123 Refills
Showing 1 - 50 of 575
jaritt
Site Experience FeedbackJul 30, 2026
Website was easy to use. That's all I needed.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 29, 2026
Says free shipping on certain items over $29.00 no idea what items it applies to
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Bill
Site Experience FeedbackJul 28, 2026
All good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jerzy
Site Experience FeedbackJul 28, 2026
Everything great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mitz
Site Experience FeedbackJul 28, 2026
I haven’t received or usedvthe ink yet, so unable to rste it
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
JoJo
Post-Delivery FeedbackJul 28, 2026
I found the web site easy to navigate. Pricing was fair.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
Rae
Site Experience FeedbackJul 27, 2026
I'm excited to find this site and get ink for a more reasonable price
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJul 27, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jane
Site Experience FeedbackJul 25, 2026
It was a smooth experience and I enjoyed purchasing the toner today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mrm
Site Experience FeedbackJul 25, 2026
It was very easy to find what I needed since I was ordering ink for 2 different printers. Very impressed with the price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NONE
Site Experience FeedbackJul 24, 2026
It has been good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DALI
Site Experience FeedbackJul 21, 2026
THE PRICES ARE GREAT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mar
Site Experience FeedbackJul 21, 2026
i purchased from 123 ink in the past with reasonable pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SweetPea
Site Experience FeedbackJul 21, 2026
Nothing I didn't expect.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
steve
Site Experience FeedbackJul 20, 2026
pretty easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Larry
Site Experience FeedbackJul 19, 2026
Could use a search for those of us who already know the ink cartridge ID
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spygirl
Site Experience FeedbackJul 19, 2026
User friendly website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 18, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Wrong ink
Post-Delivery FeedbackJul 17, 2026
They couldn’t find my order they said you send the wrong ink and I have been trying to send it back
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 4
Enyehc
Site Experience FeedbackJul 16, 2026
Fast order check-out and low price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rico
Site Experience FeedbackJul 16, 2026
happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kris
Site Experience FeedbackJul 15, 2026
Was easy to use and pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 15, 2026
I have ordered from 123 refills before. I tried swift ink but their inks didn't last long ., so trying again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Koko
Site Experience FeedbackJul 13, 2026
Easy to navigate, looks nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JUMCDC
Post-Delivery FeedbackJul 13, 2026
It was great we were able to stop HP Instant Ink and use this website and save a lot of money
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
CoinPincher
Site Experience FeedbackJul 12, 2026
Overall quick and easy!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adam G
Post-Delivery FeedbackJul 11, 2026
I ordered two cartridges of each color, yellow, cyan, and magenta ink. You did not ship the magenta ink. I e-mailed customer service two days before getting this survey. I have not heard back.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 9
- Customer Support: 1
Scott J
Post-Delivery FeedbackJul 11, 2026
I have ordered from you for approximately the last 20 years and all products are and have been quality items. I have never had any issues with anything from order to use or cartridges leaking nothing, really great products
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Joel
Post-Delivery FeedbackJul 11, 2026
Order arrived as advertised, on time, securely packaged and shipped.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Dee
Site Experience FeedbackJul 10, 2026
Fairly easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HFDLLC
Site Experience FeedbackJul 10, 2026
Cost is a little high even with a discount.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Adrian
Site Experience FeedbackJul 9, 2026
I'm looking for some place to purchase ink thats affordable for me.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Phonim
Post-Delivery FeedbackJul 8, 2026
I recently purchased a set of ink cartridges and opted for expedited shipping, expecting them to arrive within two days. Unfortunately, they arrived later than anticipated. After installation, I found that the black, cyan, and yellow cartridges are functioning properly; however, the magenta cartridge is not being recognized by my printer. I would appreciate either a refund for the defective cartridge or a replacement that works correctly. Thank you for your attention to this matter.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 8, 2026
Check out was fine. Website is nicely organized. Waiting to see shipping speed and product quality.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
VR
Site Experience FeedbackJul 8, 2026
Nice design on the website great prices, easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rojo
Site Experience FeedbackJul 7, 2026
looking to pay less for ink cartridges and I think this may be the place!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Deb
Site Experience FeedbackJul 7, 2026
There need to be more color ink in the package
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gee
Site Experience FeedbackJul 6, 2026
great prices, easy and loved the chat
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buttons
Site Experience FeedbackJul 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 4, 2026
changing shipping address sucks. I clicked change on the screen with charge to and ship to, changed the address and it did not change until I clicked another field.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 4, 2026
no
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
michaelf
Site Experience FeedbackJul 3, 2026
Great product, easy website to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DiDi
Site Experience FeedbackJul 3, 2026
Easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackJul 3, 2026
Website is easy to use, great prices and products work well! An overall great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SMHC
Post-Delivery FeedbackJul 2, 2026
I was a little bit worried at first because the label was completely different from what expected. As soon as I received the package I opened it and inserted to the printer to check if it was working (even though I just changed 3 ink cartridges the day before) so that I can return the package soon enough before it pass the time for return. I was so happy that they were working nicely even though the label was simple.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: N/A
Puregroworganics
Site Experience FeedbackJul 2, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joel
Site Experience FeedbackJul 2, 2026
Easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweet Bugger
Site Experience FeedbackJul 2, 2026
The prices are solid.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Sintarsia
Post-Delivery FeedbackJul 1, 2026
Ordering was very easy. Shipped quickly and delivered on time. I have not put in my cartridges just yet. Thank you so much
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9