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123 Refills Reviews - 703 Reviews - 8.7/10

Jan 8, 2025
123 Refills offers a large selection of printer ink refill products such as inkjet cartridges and ink refills with more than 4,000 printer ink refill products listed. Products include printer consumables such as ink refills inkjet cartridges (remanufactured for HP inkjet cartridges, Lexmark Inkjet Cartridges, Epson Cartridges, Canon Cartridges, Xerox Ink, Brother cartridges, and many more) as well as all major laser toner cartridges.

123 Refills Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend8.7 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations8.7 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.4 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

8.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%77%

Neutral

14%17%

Negative

3%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for 123 Refills

Showing 1 - 20 of 703

Roscoe

Site Experience Feedback

Dec 27, 2024

easy to order online


Post-Delivery Feedback

Jan 06, 2025

easy to order online and product arrived early and in excellent condition

Veeda

Site Experience Feedback

Jan 05, 2025

The price is way better than ordering from HP and the quality is good

Andrew

Site Experience Feedback

Jan 05, 2025

Cartridges work great and have plenty of ink. I have not had any quality issues.

merg

Site Experience Feedback

Jan 05, 2025

It was easy fast and cheaper than a store

Discover

Site Experience Feedback

Jan 04, 2025

The interaction with the website was good.

Tony

Site Experience Feedback

Jan 04, 2025

Always great product and customer service.

Jose

Site Experience Feedback

Jan 04, 2025

All good.

IT Challenged

Site Experience Feedback

Jan 04, 2025

Very good experience. I had a little trouble finding the right ink cartridge product because I don't remember needing to include the printer name other than Canon.

TD

Site Experience Feedback

Jan 04, 2025

Very user friendly site.

Aboksu

Site Experience Feedback

Dec 18, 2024

I can't resist the prices, because I used to buy the same supplies retail at a brick & mortar store. I'm probably overstocked, but you make it so easy.


Post-Delivery Feedback

Jan 03, 2025

Something got misdirected in shipping. I sent an inquiry, and things were resolved within 24 hours. Good job!

Popgun

Site Experience Feedback

Dec 23, 2024

Hard to find items... will return for more purchases

Ringers gal

Site Experience Feedback

Jan 02, 2025

My toner ran out and I came to the site which I do use in Canada. It was simple and took about 5 minutes.

not happy

Site Experience Feedback

Jan 02, 2025

Getting ink is easy. BUT still waiting for a response from Patrick to ticket number 125431 which was back in May. I would like to return some ink for credit. If no response within one week we will not purchase from 123 refills any more. And write a nasty review.

Online Shopper

Site Experience Feedback

Jan 01, 2025

Appreciate the discounts. Wish there were review of the products. Used your site because of a comment on reddit.

AKA.Macgyver

Site Experience Feedback

Jan 01, 2025

I have purchased from this site several times. Great product! Ink cartridges are the same high quality as OEM.

ken

Site Experience Feedback

Jan 01, 2025

good

Bestie

Site Experience Feedback

Jan 01, 2025

Easy ordering

Omie

Site Experience Feedback

Dec 23, 2024

very easy to use

Gail

Site Experience Feedback

Dec 31, 2024

Good

Bubba Texas

Site Experience Feedback

Dec 21, 2024

Fast efficient easy to maneuver


Post-Delivery Feedback

Dec 31, 2024

Quick complete and as advertised.