123 Refills Customer Reviews
123 Refills holds a 9.1/10 overall rating and 104 verified post-delivery reviews on Bizrate.
123 Refills Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 88% |
 Neutral | 9% | 0% |
 Negative | 6% | 13% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 81% |
Neutral | 14% | 16% |
Negative | 4% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for 123 Refills
Showing 1 - 50 of 575
dmh
Post-Delivery FeedbackAug 12, 2026
Dude, I just got my officejet printer ink from 123 refills. I think I saved about 60% as opposed to buying hp ink for my printer. That's pretty good and they were fast on delivery and everything works just fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tim
Site Experience FeedbackAug 12, 2026
EZPZ
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ed's Mom
Site Experience FeedbackAug 11, 2026
I ordered before and only one failed so good average, ordering again. Price is average for cartridges.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 11, 2026
super easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackAug 11, 2026
This will be my third attempt at purchasing a Magenta cartridge from 123refills. Previously, I ordered a replacement, but unfortunately, none of the replacement cartridges worked. I reached out to the store for assistance, and while they responded to my email, I replied back but haven’t received any confirmation regarding a replacement or return. I know their products are reliable because the black, cyan, and yellow cartridges work perfectly with my printer, but the Magenta just won't cooperate. I'm hoping this time will be different, but I can't help but feel a bit apprehensive about the outcome.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Oscar
Site Experience FeedbackAug 10, 2026
easy ordering and fast delivery
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dawn
Site Experience FeedbackAug 10, 2026
The experience was flawless. I used to purchase printer cartridges from LD Products but they are having problems with too much ink leaking from the cartridges. I switched to 123 Refills and I have no plans on ordering from anyone else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mick F
Site Experience FeedbackAug 10, 2026
Easy to use
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
greg
Site Experience FeedbackAug 10, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Philpopy
Post-Delivery FeedbackAug 10, 2026
Good selection of inks. Printer manufactures keep trying to take over ink supply And make it dificult for 3rd party suppliers to keep up with programing changes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
MiddleParkPlumbing&Heating
Site Experience FeedbackAug 9, 2026
Website was easy to use, and it was a quick process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andrea
Site Experience FeedbackAug 8, 2026
I had a great experience. I was able to search for the exact toner I needed and make a quick and easy purchase.,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cozy
Site Experience FeedbackAug 7, 2026
Overall experience was fast which is what I like. I will leave more reviews once I receive my product.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Magician
Site Experience FeedbackAug 7, 2026
Great value on Great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
veng
Site Experience FeedbackAug 7, 2026
please give me money. no complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 7, 2026
I ordered ink for my HP OfficeJet Pro 9015. I ordered all the colors and found that the yellow is not compatible with my printer. The firmware is blocking it.
- Overall Rating: 4
- Would Shop Here Again: 3
- Likelihood To Recommend: 4
- On Time Delivery: 7
- Customer Support: N/A
DocMike
Site Experience FeedbackAug 5, 2026
Site is easy to access, easy to navigate, easy to order. Site is well organized and offers a plethora of choices regardless of make or model. SO MUCH LESS EXPENSIVE than HP at retail store or HP site. I highly recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coach Fuller
Site Experience FeedbackAug 5, 2026
I was able to find the ink that I needed very quickly. The price was way cheaper than ordering from the actual manufacturer.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bob
Post-Delivery FeedbackAug 5, 2026
I have bought all my ink from 123ink for about 20 years. Great company.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
JT
Site Experience FeedbackAug 4, 2026
1st time order - so we'll see if product is right & arrives timely
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
Lawrence
Post-Delivery FeedbackAug 4, 2026
The ink cartridge does not work. My printer reads it as empty.
- Overall Rating: 9
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 5
na
Site Experience FeedbackAug 3, 2026
good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Bibi
Site Experience FeedbackAug 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Enyehc
Post-Delivery FeedbackAug 1, 2026
Easy checkout and fast delivery!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dalis
Post-Delivery FeedbackAug 1, 2026
Im satisfied with the ink supply purchase I liked the prize, delivery was a Lil more days away. But it was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jim
Site Experience FeedbackJul 31, 2026
The only problem I have had was the last cartridge ran out very quickly. Other than that they work great
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
jaritt
Site Experience FeedbackJul 30, 2026
Website was easy to use. That's all I needed.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 29, 2026
Says free shipping on certain items over $29.00 no idea what items it applies to
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Bill
Site Experience FeedbackJul 28, 2026
All good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jerzy
Site Experience FeedbackJul 28, 2026
Everything great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mitz
Site Experience FeedbackJul 28, 2026
I haven’t received or usedvthe ink yet, so unable to rste it
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
JoJo
Post-Delivery FeedbackJul 28, 2026
I found the web site easy to navigate. Pricing was fair.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
Rae
Site Experience FeedbackJul 27, 2026
I'm excited to find this site and get ink for a more reasonable price
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJul 27, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jane
Site Experience FeedbackJul 25, 2026
It was a smooth experience and I enjoyed purchasing the toner today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mrm
Site Experience FeedbackJul 25, 2026
It was very easy to find what I needed since I was ordering ink for 2 different printers. Very impressed with the price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NONE
Site Experience FeedbackJul 24, 2026
It has been good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DALI
Site Experience FeedbackJul 21, 2026
THE PRICES ARE GREAT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mar
Site Experience FeedbackJul 21, 2026
i purchased from 123 ink in the past with reasonable pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SweetPea
Site Experience FeedbackJul 21, 2026
Nothing I didn't expect.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
steve
Site Experience FeedbackJul 20, 2026
pretty easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Larry
Site Experience FeedbackJul 19, 2026
Could use a search for those of us who already know the ink cartridge ID
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spygirl
Site Experience FeedbackJul 19, 2026
User friendly website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 18, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Wrong ink
Post-Delivery FeedbackJul 17, 2026
They couldn’t find my order they said you send the wrong ink and I have been trying to send it back
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 4
Enyehc
Site Experience FeedbackJul 16, 2026
Fast order check-out and low price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rico
Site Experience FeedbackJul 16, 2026
happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kris
Site Experience FeedbackJul 15, 2026
Was easy to use and pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 15, 2026
I have ordered from 123 refills before. I tried swift ink but their inks didn't last long ., so trying again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10