123 Refills Customer Reviews
123 Refills holds a 8.7/10 overall rating and 108 verified post-delivery reviews on Bizrate.
123 Refills Rating
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Learn more about reviewsOverall Satisfaction:
8.7out of 10
Would Shop Here Again:
8.4out of 10
Likelihood To Recommend:
8.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 85% |
 Neutral | 9% | 0% |
 Negative | 12% | 15% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 88% |
Neutral | 12% | 8% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for 123 Refills
Showing 1 - 50 of 582
pjdoll
Post-Delivery FeedbackSep 10, 2026
The price is great and I would recommend this product. Only issue we had was that our technology department had to make a slight adjustment to our printers in order to make these labels work. It was an easy fix.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Lou
Site Experience FeedbackSep 10, 2026
My email did not work even though it was in my records as valid.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Post-Delivery FeedbackSep 10, 2026
Everything was good. Glad you sent a return envelope to recycle old cartridges.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Adam
Site Experience FeedbackSep 8, 2026
Overall it was a quick and easy process to purchase from 123 refills.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 6, 2026
It has been good. However in the past i had a dispute as to whether i recieved product. I let it go because the time was not worth trying to resolve the dispute.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ricky
Site Experience FeedbackSep 5, 2026
The checkout was not great. could not determine why credit card was not valid. Simply a matter of checking that shipping address was the same as billing address. Please change this layout to a provide a more definable explanation.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
joe
Site Experience FeedbackSep 4, 2026
very easy and prices and very good as well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NET
Site Experience FeedbackSep 3, 2026
IT WAS EXCELLANT ORDERING ONLINE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackSep 3, 2026
I came to order ink for my printer hoping for a cheaper price than new cartridges from other stores. I found what I needed quickly and got free shipping. I haven’t received my order yet, but so far I am pleased with the process.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Chick123
Site Experience FeedbackSep 3, 2026
Appreciated the easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karascene
Site Experience FeedbackSep 2, 2026
Great selection. Easy checkout.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
baBs
Site Experience FeedbackSep 2, 2026
This was recommended to me by a friend. I bought previous refilled cartridges from Amazon and they didn't work, so I hope these do. Ordering was easy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
REVrainman
Post-Delivery FeedbackSep 2, 2026
Easy site to use. Cost is mush better than HP
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Biker
Site Experience FeedbackAug 31, 2026
First purchase, hope all goes well.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rick
Site Experience FeedbackAug 31, 2026
No problems with website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TxRnchr
Site Experience FeedbackAug 30, 2026
Excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackAug 30, 2026
It was a little hard to find the ink that I needed. I have to go through Photos, so it took me a long time to find the ink, but after that, the rest was easy.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Iolele
Site Experience FeedbackAug 30, 2026
started purchase on website yesterday ..... was interrupted with client business .... went back on line to complete order .... went smoothly .... Sunday ..... less interruptions.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lynn
Post-Delivery FeedbackAug 30, 2026
I have been purchasing ink from 123Refills for several years. I have always had good purchasing experiences, as well as good quality inks. I have recommended your company to others for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 30, 2026
very easy to find what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sharona Kay
Site Experience FeedbackAug 28, 2026
123 refills have served us well. The price is so reasonable. We've only had a couple cartridges that did not work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tonito
Site Experience FeedbackAug 28, 2026
Very fast easy webpage
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Steph
Site Experience FeedbackAug 28, 2026
It was easy and fast to find the toner cartridges that I needed giving the dropdown menus and checkout was also fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Viv
Site Experience FeedbackAug 27, 2026
The website was very understandable. Using the category, drop down box to find my printer was literally as easy as 1-2-3. In three steps, I found my printer and my ink cartridges. And the cartridges were very affordable. This was my first time shopping here, but I'll be back!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sun
Site Experience FeedbackAug 27, 2026
Good experience.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nice
Site Experience FeedbackAug 27, 2026
It was great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Michael
Post-Delivery FeedbackAug 26, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
J.J.
Post-Delivery FeedbackAug 26, 2026
I was held hostage by my printer at work. The last update made sure it would not recognize any other cartridge than original and school had started so I needed ink FAST. I ordered from 123, they delivered as needed and quickly to my school address and I am now up and running. They saved my day, especially because I have the computer because I need to print student activities as the class is going on. If you ever need ink fast, give 123 a call. They usually have a discount code in their emails but the prices are very reasonable/competitive. I rarely have a problem with cartridges not being accepted by the printer, but when it does happen, customer service is quick to replace or credit, which is very helpful on a teacher budget!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Digger
Post-Delivery FeedbackAug 26, 2026
I had ordered years ago and when too many failed I changed companies. I came across an old one and.... It worked, so I tried again. 3 of 4 worked great, #4 will never be recognized. Not worth my time, different company again.
- Overall Rating: 6
- Would Shop Here Again: 1
- Likelihood To Recommend: 3
- On Time Delivery: N/A
- Customer Support: N/A
Buddy
Site Experience FeedbackAug 25, 2026
Very pleased. Easy to complete what I needed to do.! Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Don
Site Experience FeedbackAug 25, 2026
Had to try a couple of your coupons and was able to get one to work.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Rainman
Site Experience FeedbackAug 25, 2026
Very easy to use.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
pjdoll
Site Experience FeedbackAug 25, 2026
Prices are great. We need these printer rolls for machines that we have at all of our school sites. Buying directly from the supplier was too expensive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pooh
Site Experience FeedbackAug 23, 2026
It was quick and easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuck Jonze
Post-Delivery FeedbackAug 23, 2026
Great service!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Dono
Site Experience FeedbackAug 22, 2026
The look of the website is fairly old school, which isn't as appealing to the eye as a newer website look, however the products were easy to find, easy to select what I wanted and how many, and easy to check out. Free shipping was also great and I hope the shipping time is as advertised.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 22, 2026
Had no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Site Experience FeedbackAug 21, 2026
I have bought ink from 123 refills for several years. Quality and service always keeps me coming back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MasterMark
Site Experience FeedbackAug 21, 2026
I have used 123ink in the past and am happy to report that their service is as high as I remember
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mark
Site Experience FeedbackAug 21, 2026
Had to use PayPal to pay. I could not use my CC.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raul
Site Experience FeedbackAug 19, 2026
Everything worked great! I appreciate the coupon information at the very top of the page. Easy to copy the coupon code. Easy to update amount of items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phonim
Post-Delivery FeedbackAug 19, 2026
I recently purchased a magenta ink cartridge for my WF-4833 series printer, sharing my previous experience with 123Refills, where none of the three replacement refills I received worked. After placing my order, I received a response promising a replacement. Subsequently, I was sent two magenta ink cartridges, but unfortunately, neither of them functioned. This has left me quite disappointed because, in my earlier order, the black, cyan, and yellow cartridges worked perfectly. Yet, every magenta cartridge I've received has failed to be detected.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- On Time Delivery: 8
- Customer Support: 8
none
Site Experience FeedbackAug 18, 2026
Please rush this order !!!!!!!
- Overall Rating: 7
- Would Shop Here Again: 3
- Likelihood To Recommend: 6
Without Walls Ministries
Site Experience FeedbackAug 18, 2026
Everything was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChipperDipper
Site Experience FeedbackAug 15, 2026
Not bad
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kenny
Site Experience FeedbackAug 14, 2026
Good and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
James
Post-Delivery FeedbackAug 14, 2026
I was very happy about the rapidity of delivery & the carefulness of packing. We'll see about how long ink lasts & product quality after some time has passed
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
dmh
Post-Delivery FeedbackAug 12, 2026
Dude, I just got my officejet printer ink from 123 refills. I think I saved about 60% as opposed to buying hp ink for my printer. That's pretty good and they were fast on delivery and everything works just fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tim
Site Experience FeedbackAug 12, 2026
EZPZ
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ed's Mom
Site Experience FeedbackAug 11, 2026
I ordered before and only one failed so good average, ordering again. Price is average for cartridges.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A