Jesse
Post-Delivery FeedbackOct 12, 2026
I ordered a bed on September 5, 2026 with an original delivery window of September 19 - 26. That window came and went with no delivery and no meaningful update. Their tracking system was useless. It showed no specific updates past the original delivery window, something their own customer service rep acknowledged after I was originally going back & forth with AI automated responses.
I was then given a revised delivery date of October 3. That date also came and went - no bed, no call, no proactive communication. I had to chase them down again just to ask what was happening.
Even worse, Z Gallerie itself couldn't tell me where my bed was. Their rep had to escalate to their logistics team and senior management to track it down, and eventually admitted the bed arrived at the local carrier destination hub on September 29, but sat for weeks awaiting final sorting & routing by Unified Logistix Group (ULG).
In the Z Gallerie rep's own words: "It is entirely unacceptable that you were left waiting without any scheduling contact or delivery update on October 3rd."
The bed finally arrived October 10 - three weeks after the original delivery window closed. Even more strange - Z Gallerie emailed me twice on September 12 and 15 asking me to review my purchase before the bed was even delivered.
I've ordered several times from Z Gallerie in the past. If you order a large furniture piece from the, do not rely on the current process of package tracking. I had to manage the logistics of my own purchase. Because of the weeks of headaches, they offered me a $80 credit for a bed that cost a total of $2,000. I expected to get better customer service after that, but after being a customer for so long, I think this may be my last purchase.