zZounds Reviews - 41,395 Review - 9.6/10

Jan 9, 2025
Since 1996, zZounds has been making it easy for musicians to get the audio equipment and musical instruments they need -- with fast, free shipping and zero-interest monthly payment plans on guitars, amps, and more from Fender, Gibson, Epiphone, Taylor, Bose, QSC, Jackson, Gretsch, EVH, and hundreds more top brands. zZounds ships from warehouses across the continental United States, covering most customers within a day or two. Join zZounds' email newsletter to stay informed about gear giveaways, clearance prices on used gear, rebates, price drops, exclusive artist interviews, pro advice from zZounds gear experts, and more.
Circle of Excellence - zZounds

2023
Platinum

Circle of
Excellence

17 years

zZounds Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.6 /10
Checkout Satisfaction9.7 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%92%

Neutral

6%6%

Negative

2%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Recent Reviews for zZounds

Showing 1 - 20 of 41,395

coachT

Post-Delivery Feedback

Jan 08, 2025

I love the payments opoptions and the fact i can build my studio back up one purchchace at a time,

Smallz 209

Post-Delivery Feedback

Jan 08, 2025

Great prices great service great experience

Growl

Post-Delivery Feedback

Jan 08, 2025

Ordered an electronic drum set, and it does not work.

Online Shopper

Site Experience Feedback

Dec 30, 2024

It was pretty good. Fast and simple. I went from searching for the headphones I needed to getting a confirmation email in less than 5 minutes.

SLUGGER

Site Experience Feedback

Dec 30, 2024

Always have great experience

Chase

Site Experience Feedback

Jan 02, 2025

Loved it

justin

Site Experience Feedback

Dec 18, 2024

fast and easy


Post-Delivery Feedback

Jan 08, 2025

great fast and easy experience would recommend to all looking for anything music related

Kara leigh.

Site Experience Feedback

Dec 22, 2024

Every time I come here, I know that 9 of 10 things that the demographic im in will be here. The you guys have, although a huge inventory, a slim selection in comparison to some other online stores, but due to you guys managing everything so well, you make the experience more than pleasant, and I will most certainly be back.


Post-Delivery Feedback

Jan 08, 2025

Zzounds has been a light at the end of the tunnel for me, I’ve had my fair share of struggles in life, although young, and I’m referring to a bad situation I was in that critically damaged my credit, but zzounds huge inventory and no credit check financing option made the difference between the 9th year of my musicianship being the year that I took a serious step, I was able to afford a beautiful guitar, and a beautiful amp, equating to roughly 2k, that I otherwise would have never been able to outright buy. Shipping is quick, packaging is pristine, customer service is amazing, and altogether. The company as a whole is amazing.

Les

Site Experience Feedback

Dec 28, 2024

Very nice quick and alert will buy again


Post-Delivery Feedback

Jan 08, 2025

Are we tell anybody about this company? It’s very good and what y’all do for us the people they can’t make gigantic first time payments for products. This is most excellent way to be able to achieve your goals and get in the gear you want and affordable rate overtime thumbs up thumbs up thumbs up.

Geo Storm.

Post-Delivery Feedback

Jan 08, 2025

I spoke with sam he was great very informative about products.

Zoviet

Site Experience Feedback

Dec 24, 2024

..


Post-Delivery Feedback

Jan 08, 2025

..

Eric

Site Experience Feedback

Jan 03, 2025

No complaints, always a great selection and affordable payment options.


Post-Delivery Feedback

Jan 08, 2025

No complaints here, nothing but the best selection and payment options to get what I really want

Deby

Site Experience Feedback

Dec 11, 2024

All goes well each time


Post-Delivery Feedback

Jan 08, 2025

I would definitely recommend y'all to friends. Have purchased multiple pieces of gear from you. My experience was top drawer

Gena Q

Site Experience Feedback

Jan 02, 2025

Love this website always has the drum set I want


Post-Delivery Feedback

Jan 08, 2025

I love everything bout zzsound especially the pay as you play. The customer service are very knowledgeable and shipping came on the day & time it said it would with no issues I'm so happy with my Drum set purchase and I will be buying again.

Bobbyt

Site Experience Feedback

Jan 02, 2025

I was pricing a Taulor 12 string and remembered I wanted to learn harmonica so I bought a starter c set.

Ry

Site Experience Feedback

Jan 02, 2025

The best shop anywhere! I won’t go anywhere else! Thanks Zsounds


Post-Delivery Feedback

Jan 08, 2025

Amazing service only place I’d shop for music gear! Fast shipping and boxes always perfect! Thanks Zsounds!

Ali Martz

Site Experience Feedback

Dec 22, 2024

Good service, great prices, user friendly


Post-Delivery Feedback

Jan 08, 2025

I have been busy an not able to try this item. But I think is what I'm expecting, thanks!

TRANDOR

Site Experience Feedback

Dec 29, 2024

They have been great and truly professionals and having me bring my ideas and dream to life. I really have enjoyed this the opportunity we're working with the professionals at zounb


Post-Delivery Feedback

Jan 08, 2025

This was a journey I started to embark on at the age of 71. I had no idea how to put this stuff together to fulfill my dream. Zoun's professional team talk to me and help me get the pieces that I needed. To start my journey, they are so knowledgeable and professional. They did not sell me anything that I did not need only the products to enhance the dream. I'm getting ready to embark on. I am so grateful. I highly recommend them. They are truly professionals, and I wish them the best as they step forward into the future.

Fogkutter

Site Experience Feedback

Dec 29, 2024

Such an easy decision and great selection of goods.


Post-Delivery Feedback

Jan 08, 2025

Item selection and price was great! Just pay more for a pro setup. My guitar is poor setup at its best!

gpaw

Site Experience Feedback

Jan 03, 2025

only bad experience was when i bought a washburn 12 string so messed up


Post-Delivery Feedback

Jan 08, 2025

right out of box just had to tune intonation height adjustment spot on packaging great gretsch beautiful job love the guitar my first hollow body would recommend looking for this style guitat this is your baby my hat off to zz