zZounds Reviews - 41,395 Review - 9.6/10
2023
Platinum
Circle of
Excellence
17 years
zZounds Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.6 /10 |
Checkout Satisfaction | 9.7 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.5 /10 |
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Recent Reviews for zZounds
Showing 1 - 20 of 41,395
coachT
Post-Delivery Feedback
Jan 08, 2025
I love the payments opoptions and the fact i can build my studio back up one purchchace at a time,
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Smallz 209
Post-Delivery Feedback
Jan 08, 2025
Great prices great service great experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Growl
Post-Delivery Feedback
Jan 08, 2025
Ordered an electronic drum set, and it does not work.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: 5
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 30, 2024
It was pretty good. Fast and simple. I went from searching for the headphones I needed to getting a confirmation email in less than 5 minutes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SLUGGER
Site Experience Feedback
Dec 30, 2024
Always have great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chase
Site Experience Feedback
Jan 02, 2025
Loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
justin
Site Experience Feedback
Dec 18, 2024
fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
justin
Post-Delivery Feedback
Jan 08, 2025
great fast and easy experience would recommend to all looking for anything music related
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kara leigh.
Site Experience Feedback
Dec 22, 2024
Every time I come here, I know that 9 of 10 things that the demographic im in will be here. The you guys have, although a huge inventory, a slim selection in comparison to some other online stores, but due to you guys managing everything so well, you make the experience more than pleasant, and I will most certainly be back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kara leigh.
Post-Delivery Feedback
Jan 08, 2025
Zzounds has been a light at the end of the tunnel for me, I’ve had my fair share of struggles in life, although young, and I’m referring to a bad situation I was in that critically damaged my credit, but zzounds huge inventory and no credit check financing option made the difference between the 9th year of my musicianship being the year that I took a serious step, I was able to afford a beautiful guitar, and a beautiful amp, equating to roughly 2k, that I otherwise would have never been able to outright buy. Shipping is quick, packaging is pristine, customer service is amazing, and altogether. The company as a whole is amazing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Les
Site Experience Feedback
Dec 28, 2024
Very nice quick and alert will buy again
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Les
Post-Delivery Feedback
Jan 08, 2025
Are we tell anybody about this company? It’s very good and what y’all do for us the people they can’t make gigantic first time payments for products. This is most excellent way to be able to achieve your goals and get in the gear you want and affordable rate overtime thumbs up thumbs up thumbs up.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Geo Storm.
Post-Delivery Feedback
Jan 08, 2025
I spoke with sam he was great very informative about products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Zoviet
Site Experience Feedback
Dec 24, 2024
..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Zoviet
Post-Delivery Feedback
Jan 08, 2025
..
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Eric
Site Experience Feedback
Jan 03, 2025
No complaints, always a great selection and affordable payment options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Eric
Post-Delivery Feedback
Jan 08, 2025
No complaints here, nothing but the best selection and payment options to get what I really want
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Deby
Site Experience Feedback
Dec 11, 2024
All goes well each time
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deby
Post-Delivery Feedback
Jan 08, 2025
I would definitely recommend y'all to friends. Have purchased multiple pieces of gear from you. My experience was top drawer
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Gena Q
Site Experience Feedback
Jan 02, 2025
Love this website always has the drum set I want
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gena Q
Post-Delivery Feedback
Jan 08, 2025
I love everything bout zzsound especially the pay as you play. The customer service are very knowledgeable and shipping came on the day & time it said it would with no issues I'm so happy with my Drum set purchase and I will be buying again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bobbyt
Site Experience Feedback
Jan 02, 2025
I was pricing a Taulor 12 string and remembered I wanted to learn harmonica so I bought a starter c set.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Ry
Site Experience Feedback
Jan 02, 2025
The best shop anywhere! I won’t go anywhere else! Thanks Zsounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ry
Post-Delivery Feedback
Jan 08, 2025
Amazing service only place I’d shop for music gear! Fast shipping and boxes always perfect! Thanks Zsounds!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ali Martz
Site Experience Feedback
Dec 22, 2024
Good service, great prices, user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ali Martz
Post-Delivery Feedback
Jan 08, 2025
I have been busy an not able to try this item. But I think is what I'm expecting, thanks!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
TRANDOR
Site Experience Feedback
Dec 29, 2024
They have been great and truly professionals and having me bring my ideas and dream to life. I really have enjoyed this the opportunity we're working with the professionals at zounb
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TRANDOR
Post-Delivery Feedback
Jan 08, 2025
This was a journey I started to embark on at the age of 71. I had no idea how to put this stuff together to fulfill my dream. Zoun's professional team talk to me and help me get the pieces that I needed. To start my journey, they are so knowledgeable and professional. They did not sell me anything that I did not need only the products to enhance the dream. I'm getting ready to embark on. I am so grateful. I highly recommend them. They are truly professionals, and I wish them the best as they step forward into the future.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Fogkutter
Site Experience Feedback
Dec 29, 2024
Such an easy decision and great selection of goods.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fogkutter
Post-Delivery Feedback
Jan 08, 2025
Item selection and price was great! Just pay more for a pro setup. My guitar is poor setup at its best!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
- Full ratings for this review »
gpaw
Site Experience Feedback
Jan 03, 2025
only bad experience was when i bought a washburn 12 string so messed up
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
gpaw
Post-Delivery Feedback
Jan 08, 2025
right out of box just had to tune intonation height adjustment spot on packaging great gretsch beautiful job love the guitar my first hollow body would recommend looking for this style guitat this is your baby my hat off to zz
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »