zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,145 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 92% |
 Neutral | 4% | 5% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,610
Dmac
Site Experience FeedbackJul 23, 2026
Excellent service and transaction would recommend to all my friends
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gongoralaw
Site Experience FeedbackJul 23, 2026
This my first purchase.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
NoLove3
Site Experience FeedbackJul 23, 2026
everything went perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GreenFalcon74
Site Experience FeedbackJul 23, 2026
Really enjoy the ease of navigating the website, and the ability to purchase for the same amount as buying things straight up is awesome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abi
Site Experience FeedbackJul 23, 2026
very easy to navigate and order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 23, 2026
Cool
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Felipao
Site Experience FeedbackJul 23, 2026
Very good page
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sya
Site Experience FeedbackJul 23, 2026
It went amazing super easy and affordable with competitive pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flip
Site Experience FeedbackJul 23, 2026
All good been buying here all the time
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Bluey
Site Experience FeedbackJul 23, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ambrose
Site Experience FeedbackJul 23, 2026
It was great and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nitzilfitzboing
Site Experience FeedbackJul 23, 2026
There was no extended warranty offered. Everthing else was great.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Art
Site Experience FeedbackJul 23, 2026
Very streamlined process. Wasn't sure whether the financing options were going to pull my credit report or not, so it was hard to determine whether I should unfreeze credit reports.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tim
Site Experience FeedbackJul 23, 2026
Awesome experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
L Boogie
Site Experience FeedbackJul 23, 2026
Great experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
CB
Site Experience FeedbackJul 23, 2026
Good payment plans
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Atlas
Site Experience FeedbackJul 23, 2026
Zzounds could have better selection. But, interest free payment plans are awesome and I greatly appreciate them.
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Goldie
Site Experience FeedbackJul 23, 2026
It was super easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Firebirdfan48
Site Experience FeedbackJul 23, 2026
Delighted to locate steinberger gearless tuners
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RahBeatz
Site Experience FeedbackJul 23, 2026
It was good and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stevie
Site Experience FeedbackJul 23, 2026
Navigating to find what I needed was extremely simple and checking out was just as easy. All items purchased in the past were in excellent shape and of high quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Multitude
Site Experience FeedbackJul 23, 2026
Was a greet experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 23, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jelly
Site Experience FeedbackJul 23, 2026
Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Brians
Site Experience FeedbackJul 23, 2026
Easy peasy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dong
Site Experience FeedbackJul 23, 2026
great smooth service, always like the interest free pay it monthly feature
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay Cortez
Site Experience FeedbackJul 23, 2026
Every time I call and ask if something is possible or if I need help finding something ZZounds always makes it happen. Thank you for that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AD
Site Experience FeedbackJul 23, 2026
I adore the payment plan option, and the checkout was smooth. The Big Muff I ordered was like something I had always dreamed of making. So, I am incredibly excited. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackJul 23, 2026
Very efficient service. Bought from them a few years back and everything worked out great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 23, 2026
My purchase(s) from zZounds were completely successful. Price, availability, shipping were all top notch. I'll be returning every time I need musical equipment, and urging my band mates and friends to do so, also, if they want a professional and painless experience, like I always have. zZounds just gets it right!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJul 23, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
The King Of Spain
Site Experience FeedbackJul 23, 2026
only frustrating aspect is seeing 4 coupons on Groupon for Zzounds, calling in to see where I put them into my checkout to see if they work and having your rep tell me that those promos have nothing to do with them... that's not how Groupon works...
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sleep
Site Experience FeedbackJul 23, 2026
Great experience. Easy to find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 23, 2026
I'm thankful that I can still still get this guitar, hoping you guys can get it shipped soon, Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 23, 2026
Very nice experience..comparing to Sweetwater
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sounder
Site Experience FeedbackJul 23, 2026
Payment method was optional which was a plus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BJ
Post-Delivery FeedbackJul 23, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Joey
Site Experience FeedbackJul 23, 2026
Great website
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Cat
Site Experience FeedbackJul 23, 2026
I was in search of the Moog Messenger for my boyfriend's birthday. He plays the 32 key display every time we go into Guitar Center, and I can't pull him away from it. He loves the model and I'm super excited to give him this gift! zZounds made the buying process easy, affordable, and I'm confident (based on other reviews) that I purchased from the right place. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Platojack
Post-Delivery FeedbackJul 23, 2026
Great product selection and price. Very quick delivery!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Thaddeous
Site Experience FeedbackJul 23, 2026
It's a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Olybeyra
Site Experience FeedbackJul 23, 2026
Surtir mas productos en la tienda para facilitar las compras del cliente
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Alphamatic
Site Experience FeedbackJul 23, 2026
Works great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
anonymous
Site Experience FeedbackJul 23, 2026
Great and easy purchase!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
imintrouble
Site Experience FeedbackJul 23, 2026
great service and ease of use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dj don juan
Site Experience FeedbackJul 23, 2026
awesome
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Xay on drums
Site Experience FeedbackJul 23, 2026
I would prefer this site over any site including guitar center. Price friendly and very convenient. Best experience I've had purchasing online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lauren
Site Experience FeedbackJul 23, 2026
i love zzounds. the financing allows me the opportunity to purchase equipment i would have a really hard time paying for out-of-pocket as i tend to live paycheck to paycheck. me and all my broke musician friends love zzounds!! and the selection whips ass. i love how i can get stuff in a few days most of the time. ty zzounds <3
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JLS
Site Experience FeedbackJul 23, 2026
By far the best financing options of online gear stores I've ever seen.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Marc
Site Experience FeedbackJul 23, 2026
Quick and easy to do business 😊
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10