zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating based on 5,024 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 91% |
 Neutral | 4% | 4% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,602
Ke표
Site Experience FeedbackJul 6, 2026
Good all the way do far
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Andre'
Site Experience FeedbackJul 6, 2026
Overall, my experience with the website was good. It was easy to browse products, compare options, and find the information I needed. The checkout process was straightforward, and the site generally loaded quickly. One area that could be improved is making product details and compatibility information easier to find without having to open multiple pages. Overall, I had a positive experience and would use the website again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ
Site Experience FeedbackJul 6, 2026
Great website, and great company to buy from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Citrus
Site Experience FeedbackJul 6, 2026
Easy to browse website and the financing options are bar none
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drumz
Post-Delivery FeedbackJul 6, 2026
I have not received my item yet
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 1
- Customer Support: 6
TowerPower
Site Experience FeedbackJul 6, 2026
I have purchase from zZounds for many many years with great results. They have never fail me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Big E
Site Experience FeedbackJul 6, 2026
A+ transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron
Site Experience FeedbackJul 6, 2026
I have been dealing with Zzounds at least 10 years and have never had a complaint. Excellent store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 6, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
BillyBock
Site Experience FeedbackJul 6, 2026
Your company provides a great service to musicians.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Djjeffjazzy1
Site Experience FeedbackJul 6, 2026
I'm please with the buying part but I had a problem with my xr3 one of the play buttons wasn't working and no one from here could be reached to tell me where to go for a repair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
chido340
Site Experience FeedbackJul 6, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Boricuas dj
Site Experience FeedbackJul 6, 2026
Muy satisfecho
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
chris
Site Experience FeedbackJul 6, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJul 6, 2026
Always a pleasure. I can buy gear at decent monthly amounts to feed my need for all things musical without worrying about paying interest or someone checking my credit. I always pay my bills and I'm careful to not go beyond what I can afford. This is a great site!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ricky
Site Experience FeedbackJul 6, 2026
Always great dealing with your company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 6, 2026
Hell yes
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bad Brad from Big D
Site Experience FeedbackJul 6, 2026
Found a guitar I can't do without...zz is helping me to own it..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brandnsctt26
Site Experience FeedbackJul 6, 2026
I am very pleased on the easy installment plan
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Quazy
Site Experience FeedbackJul 6, 2026
Love this site and I'm so glad I found it. It's going to help me build my studio up to what I want it to be. I just wish they would take the payment immediately once I check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
World
Site Experience FeedbackJul 6, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 6, 2026
Longtime satisfied customer. Love you guys!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lendog
Site Experience FeedbackJul 6, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brandon
Site Experience FeedbackJul 6, 2026
Navigate the site was a breeze and it’s very user friendly
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackJul 6, 2026
The play as you pay offer is great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isrial37
Site Experience FeedbackJul 6, 2026
Goood
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
DeadlyRhythm
Site Experience FeedbackJul 6, 2026
It was very easy and efficient to use the website and order my guitar
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jonny
Site Experience FeedbackJul 6, 2026
very easy interaction and sales rep gave 10% discount
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 6, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bubba
Site Experience FeedbackJul 6, 2026
It’s been all good ‼️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dannymanjam
Site Experience FeedbackJul 6, 2026
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nubbins
Post-Delivery FeedbackJul 6, 2026
Hey be sure to include zZounds when searching for your next purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Louie XIII
Site Experience FeedbackJul 6, 2026
Wonderful site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
First time purchase
Site Experience FeedbackJul 6, 2026
This has been my first purchase and I am very satisfied with the experience so far.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 6, 2026
First time experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
MEB
Site Experience FeedbackJul 6, 2026
Pretty simple transaction honestly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chief
Site Experience FeedbackJul 6, 2026
Smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GaryM.
Site Experience FeedbackJul 6, 2026
I found the site easy to navigate understand; the only bad thing is the lack of search parameters, i.e. you can't search for CUTAWAY acoustic guitars. Overall, it's not a huge deal though.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Francisco
Site Experience FeedbackJul 6, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
79Strat
Site Experience FeedbackJul 6, 2026
Website was easy to navigate!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 6, 2026
I bought 4 guitars from you, that sums up how happy I’ve been with you…..doesn’t it?
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Andy
Site Experience FeedbackJul 6, 2026
very clear, easy to order, first time buyer
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
AndreaB
Site Experience FeedbackJul 6, 2026
As always, ZZounds is my go to shop for gear. Easy to navigate, great financing options. Only thing that would make it better is coupon codes...like many of their competitors offer. But, the interest free, no credit check split payments makes it worth it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 6, 2026
Return policy sucks
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
Rayon Bass
Site Experience FeedbackJul 6, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caleb
Site Experience FeedbackJul 6, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SVC
Site Experience FeedbackJul 6, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
HIPPIE
Site Experience FeedbackJul 6, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 6, 2026
Great service and easy acsess
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron
Site Experience FeedbackJul 6, 2026
Always exceptional selection, service, prices, and even pay as you play payment plans if needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10