ShoeMall Reviews - 9,690 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 86% |
Neutral | 11% | 10% |
Negative | 3% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for ShoeMall
Showing 1 - 20 of 9,690
Online Shopper
Site Experience Feedback
Jan 21, 2025
Easy to find the shoe and color I was looking for. The survey was too long.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aofeden
Site Experience Feedback
Jan 21, 2025
It was a good and easy interaction
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Billybob
Site Experience Feedback
Jan 21, 2025
Very helpful that Google shows your website after search for particular brand name and shoe name with pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wayland mom
Site Experience Feedback
Jan 21, 2025
It was great to be offered 30% as I only buy shoes on sale. Site was easy to navigate and shipping was free.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Debbie
Site Experience Feedback
Jan 21, 2025
I have been looking for these shoes and was so happy to find them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JillCeeBee
Site Experience Feedback
Jan 21, 2025
Easy experience; had no issues.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- Full ratings for this review »
Bobbie
Site Experience Feedback
Jan 21, 2025
Your site is very easy to scroll through. The check-out process is easy to follow and The shoe choices are great and I'm just plain happy shopping with Shoe Mall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 21, 2025
Good experience. Hard to find shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Evie
Site Experience Feedback
Jan 21, 2025
I've already shared; it generally is a nightmare!
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Cupid
Site Experience Feedback
Jan 21, 2025
The finding and buying of the product I wanted was quite easy as was checking out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Unique
Site Experience Feedback
Jan 21, 2025
Excellent
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Deb
Site Experience Feedback
Jan 13, 2025
Very happy to see a narrow sandal with wide selection of colors at such a good price. It was a bit unsettling to see so many reviews stating that they run short, so I ordered a size larger than usual, but good to see many stating that they run extra narrow which is good for my super slim foot. I only hope they are narrow enough.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Post-Delivery Feedback
Jan 21, 2025
The customer reviews were helpful as most stated that the shoes run about a size short, and that was my experience as well. The shoes seem high quality, are attractive, and I love the suede top layer on the sole.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Joey
Site Experience Feedback
Jan 13, 2025
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joey
Post-Delivery Feedback
Jan 21, 2025
Great first-time buying experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 21, 2025
No problems, found some choices that may work and ordered them
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Sami
Site Experience Feedback
Jan 20, 2025
It was fast and did not glitch.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Awsome
Site Experience Feedback
Jan 12, 2025
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dtray
Site Experience Feedback
Jan 20, 2025
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 20, 2025
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CJ
Site Experience Feedback
Jan 20, 2025
It was a simple, easy experience. I am very grateful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lorealblonde
Site Experience Feedback
Jan 20, 2025
No issues today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »