ShoeMall Reviews - 9,690 Review - 9.2/10

Jan 23, 2025
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%86%

Neutral

11%10%

Negative

3%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for ShoeMall

Showing 1 - 20 of 9,690

Online Shopper

Site Experience Feedback

Jan 21, 2025

Easy to find the shoe and color I was looking for. The survey was too long.

Aofeden

Site Experience Feedback

Jan 21, 2025

It was a good and easy interaction

Billybob

Site Experience Feedback

Jan 21, 2025

Very helpful that Google shows your website after search for particular brand name and shoe name with pricing.

Wayland mom

Site Experience Feedback

Jan 21, 2025

It was great to be offered 30% as I only buy shoes on sale. Site was easy to navigate and shipping was free.

Debbie

Site Experience Feedback

Jan 21, 2025

I have been looking for these shoes and was so happy to find them

JillCeeBee

Site Experience Feedback

Jan 21, 2025

Easy experience; had no issues.

Bobbie

Site Experience Feedback

Jan 21, 2025

Your site is very easy to scroll through. The check-out process is easy to follow and The shoe choices are great and I'm just plain happy shopping with Shoe Mall.

Online Shopper

Site Experience Feedback

Jan 21, 2025

Good experience. Hard to find shoes

Evie

Site Experience Feedback

Jan 21, 2025

I've already shared; it generally is a nightmare!

Cupid

Site Experience Feedback

Jan 21, 2025

The finding and buying of the product I wanted was quite easy as was checking out.

Unique

Site Experience Feedback

Jan 21, 2025

Excellent

Deb

Site Experience Feedback

Jan 13, 2025

Very happy to see a narrow sandal with wide selection of colors at such a good price. It was a bit unsettling to see so many reviews stating that they run short, so I ordered a size larger than usual, but good to see many stating that they run extra narrow which is good for my super slim foot. I only hope they are narrow enough.


Post-Delivery Feedback

Jan 21, 2025

The customer reviews were helpful as most stated that the shoes run about a size short, and that was my experience as well. The shoes seem high quality, are attractive, and I love the suede top layer on the sole.

Joey

Site Experience Feedback

Jan 13, 2025

Great experience.


Post-Delivery Feedback

Jan 21, 2025

Great first-time buying experience.

Online Shopper

Site Experience Feedback

Jan 21, 2025

No problems, found some choices that may work and ordered them

Sami

Site Experience Feedback

Jan 20, 2025

It was fast and did not glitch.

Awsome

Site Experience Feedback

Jan 12, 2025

Great

Dtray

Site Experience Feedback

Jan 20, 2025

Excellent

Online Shopper

Site Experience Feedback

Jan 20, 2025

N/A

CJ

Site Experience Feedback

Jan 20, 2025

It was a simple, easy experience. I am very grateful.

Lorealblonde

Site Experience Feedback

Jan 20, 2025

No issues today.