PROVANTAGE Reviews - 208 Reviews - 9.6/10
PROVANTAGE Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.6out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 90% | 83% |
Neutral | 7% | 15% |
Negative | 3% | 2% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.6 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for PROVANTAGE
Showing 1 - 20 of 208
Drosh
Post-Delivery Feedback
Jan 19, 2025
You actually have what I want in a decent price. I really hated that the first order was canceled due to payment aut issue and you guys are not providing ability to change the payment information on an order. Also, your payment management system, not validating and check out completly the cc information and fund availability just 20th centuries. You guys will be killed if you are not upping up your payment game with proper solution.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
IT Guy
Site Experience Feedback
Jan 16, 2025
it was good, may need to polish the navigation and product pictures and more information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
skinnypixie
Site Experience Feedback
Jan 15, 2025
I have no problems with the website or Provantage..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
John
Site Experience Feedback
Jan 15, 2025
Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MHG
Site Experience Feedback
Jan 15, 2025
Always a good experience with Provantage. Items in stock and quick shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BFS
Site Experience Feedback
Jan 14, 2025
We have a great relationship with Pro Vantage. The reps are really good to us and are aways available if we need assistance. We have 2 companies that we order from. Provantage is our primary source.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gamya
Site Experience Feedback
Jan 13, 2025
While the selection of items within a product category were limited but the website is very clear in terms of availability and had best pricing compared to other websites even though it was by less than 2%. Given they were official sellers of the product i went with Provantage.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 10, 2025
I typically have really good experiences with Provantage but in the last couple of months it seems like things have really gone downhill. I am struggling with customer service to help when we aren't receiving our orders.
- Overall Rating: 4
- Would Shop Here Again: 2
- Likelihood To Recommend: 1
- Full ratings for this review »
PT
Site Experience Feedback
Jan 08, 2025
Good experience. Easy to find product. Happy to have free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nick
Site Experience Feedback
Jan 08, 2025
Searching could be improved.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KOKIN
Site Experience Feedback
Jan 07, 2025
Perfect
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jim
Site Experience Feedback
Jan 07, 2025
Not Remarkable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
buyer
Site Experience Feedback
Jan 06, 2025
Product specifications distinguished between old and new versions of product correctly.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
dgs
Site Experience Feedback
Jan 06, 2025
Website made you seems a little sketchy, but I googled your company and saw the history. 100% legit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cvhfh
Site Experience Feedback
Jan 06, 2025
The checkout experience was great. I needed to add an additional monitor to my order and I just emailed back the confirmation and they did all of it. It is a super straight forward process to checkout. The website does look dated and a little clunky even though the process is smooth. It made me dread the first time checking out and even question the legitimacy of the website before I ordered. My experience was great though - I did get a recommendation to buy this monitor by a former board member and if I did not I wouldn't have purchased through your site at all with the way it is presented - looking clunky.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Rich F.
Site Experience Feedback
Jan 04, 2025
My interactions with Provantage’s website have been really positive. It’s a no-frills experience that’s easy to navigate and use and I really appreciate that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dan
Site Experience Feedback
Jan 03, 2025
Went great 👍
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
mt
Site Experience Feedback
Jan 03, 2025
great company to work with
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dee Bop
Site Experience Feedback
Dec 19, 2024
Everything was easy to find & straight forward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dee Bop
Post-Delivery Feedback
Jan 03, 2025
I appreciate the follow up call to verify my purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dan
Post-Delivery Feedback
Jan 02, 2025
Order seemed to be delayed by the shipper.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: N/A
- Full ratings for this review »