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PartsPak Reviews - 864 Reviews - 8.9/10

Jan 8, 2025
PartsPak.com is a leading online retailer specializing in marine, powersports, yard equipment, & camper/RV parts and engines. Established in 2005, PartsPak.com has swiftly grown to become a trusted destination for retail, business, and government customers, offering a vast array of high-quality parts and accessories sourced from top manufacturers worldwide. At PartsPak.com, our mission is to provide unparalleled access to premium repair parts & accessories while delivering exceptional customer service and value. We strive to empower our customers with the right parts, at the right prices, delivered with speed and reliability.

PartsPak Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend8.9 /10
Product Selection9.2 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.2 /10
On-Time Delivery9.0 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

8.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%83%

Neutral

15%9%

Negative

7%8%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

8.0 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.0 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for PartsPak

Showing 1 - 20 of 864

N/a

Site Experience Feedback

Jan 05, 2025

N/a

Diesel

Site Experience Feedback

Jan 05, 2025

Fast and easy

The G man

Site Experience Feedback

Jan 05, 2025

Great place to find oem parts great prices

Joe

Site Experience Feedback

Jan 03, 2025

good

Bud

Site Experience Feedback

Jan 02, 2025

Found this site by accident. Found out they had the part I was looking for at a great price. I placed the order , bookmarked the site with plan to use this site again

DBT

Site Experience Feedback

Jan 02, 2025

Worked well, Diagrams were easy to understand. Didn't like how each time you added to cart the page reset. Had to go back and find where you left off. All in all easy site to use.

Doug

Site Experience Feedback

Jan 02, 2025

Experience was great

Cat Daddy

Site Experience Feedback

Jan 01, 2025

Easy to order, Suzuki OEM parts.

Kino

Site Experience Feedback

Jan 01, 2025

Great website

Online Shopper

Post-Delivery Feedback

Jan 01, 2025

It took a long time to receive the order

Oscaroo

Site Experience Feedback

Dec 30, 2024

The only issue I had was that there was no picture of the part I ordered. If I ordered the right part, then the price was excellent compared to the other web sites.

Sleeping Beauty

Site Experience Feedback

Dec 29, 2024

It would be easier if you were able to compare if a part goes to a particular model

Mike

Site Experience Feedback

Dec 28, 2024

Love it. Great piece at a great price

Freddd

Site Experience Feedback

Dec 28, 2024

Have to actually recieve parts to comment

DrM

Site Experience Feedback

Dec 13, 2024

Can’t say much prices are decent.


Post-Delivery Feedback

Dec 28, 2024

Service was impeccable parts top quality OEM.

Mrsmith

Site Experience Feedback

Dec 27, 2024

Skeptical but if actual part arrives I'll be surprised

ABTen10

Site Experience Feedback

Dec 10, 2024

Great price easy process


Post-Delivery Feedback

Dec 27, 2024

PartsPak had a hard to find product at a good price and shipping status updates were helpful

Bill

Site Experience Feedback

Dec 26, 2024

Good Prices. Good website

Online Shopper

Site Experience Feedback

Dec 26, 2024

Good part was listed cheaper than all other websites

Gabe

Site Experience Feedback

Dec 24, 2024

Good