HockeyMonkey Customer Reviews
HockeyMonkey holds a 8.9/10 overall rating and 770 verified post-delivery reviews on Bizrate.
HockeyMonkey Rating
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 88% |
 Neutral | 7% | 4% |
 Negative | 10% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.1 out of 10
Overall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 73% | 73% |
Neutral | 21% | 21% |
Negative | 6% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.8 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
6.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
Recent Reviews for HockeyMonkey
Showing 1 - 50 of 4,631
Msquared
Site Experience FeedbackNov 11, 2026
I had issues adding items to my cart for several days, the site would just sit and think about adding them but never actually do it. Finally I was able to get the site to work by using an incognito mode on my browser. I had previously tried deleting my cookies and history and tried on multiple devices to no avail. I'm not sure why changing to incognito mode made a difference but it did. In the end I got what i wanted so I guess it doesn't matter, it was just frustrating.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ac
Site Experience FeedbackNov 11, 2026
shopping made simple. excellent experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
AK
Site Experience FeedbackNov 11, 2026
My experience was really good! Hockey monkey had exactly what I needed and it was cheaper than pure hockey!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
KennyWan
Site Experience FeedbackNov 11, 2026
Other than issues with figuring out how to change my shipping address, none. And that was mostly my fault.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grimper01
Post-Delivery FeedbackNov 11, 2026
Skates were a great purchase. The price was unbeatable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
steve
Site Experience FeedbackNov 10, 2026
easy to navigate through; many options to choose from.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 10, 2026
.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 10, 2026
It was great but more stock in store would be sick. lol
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
daver25
Post-Delivery FeedbackNov 10, 2026
everything was packaged well i have ordered from you before and been very happy thanks again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lack of customer service
Post-Delivery FeedbackNov 10, 2026
Worst customer service department ever. I tries multiple times to resolve issues and nobody ever returned a single call or email. I have never had such a poor customer experience.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: 1
jmoyer33
Site Experience FeedbackNov 10, 2026
Easy search engine to find what I was exactly looking for. Shipping costs for next day were expected but kind of expensive. Overall great use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BobLamb
Site Experience FeedbackNov 9, 2026
discount code didnt work
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mark of Excellence
Site Experience FeedbackNov 9, 2026
Website is very easy to navigate and Paypal was easy to apply.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hockeymom2033
Site Experience FeedbackNov 9, 2026
kevetech_86@yahoo.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aidan
Site Experience FeedbackNov 9, 2026
I liked it a lot
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 9, 2026
Placed order #3002205183 and items arrived sooner than expected. Upon arrival, the shirt and pants I ordered arrived in plastic ziploc like bags and each individual item was covered in dirt and dust. This dirt and dust was very apparent on black pants and a black shirt. The neck guard in my order was also too big I sent and email on 11/3…it’s now 11/9 and no response. I called in three times and just sat on hold for twenty mins with no one picking up. Your customer service is abysmal. To make it worse, to self help and set up my return you charge $10 return fee! Not a good customer experience all around and this has happened multiple times over my 4 years of spending with Hockey Monkey.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 1
Hockey_Dad84
Site Experience FeedbackNov 8, 2026
Easy to use and understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zeek
Post-Delivery FeedbackNov 8, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackNov 8, 2026
Everything was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jeremy
Site Experience FeedbackNov 8, 2026
Purchasing a hockey stick and there were no details on the curve. I opened a separate tab, googled the curve and it brought me to your website. I then had to search and found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrrob71
Site Experience FeedbackNov 8, 2026
Always nice to check out equipment when mine gets worn out. Great selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackNov 7, 2026
The website is easy to use and has a lot of great products. Prices are great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slick Willy
Site Experience FeedbackNov 7, 2026
Good deals on clearance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 6, 2026
Fast shipping. I bought sticks and they arrived today. You could give me some time to use them before asking for a review!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackNov 6, 2026
Can’t get a response at all email text or phone
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: 1
Houston Hockey Shopper
Site Experience FeedbackNov 6, 2026
Easily found the product I was looking for. We don't have much available in Houston. Shipping is a litle high though, it may deter me from buying in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy
Post-Delivery FeedbackNov 6, 2026
Have ordered throughout the years from HockeyMonkey. Always find they have a good variety of products at good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
sccpollok
Site Experience FeedbackNov 6, 2026
I have found good deals with Hockey Monkey, often with limited supply numbers or size ranges. Once I make the decision to purchase from this website, it is an easy experience. Shipping time has been reasonable and without delays.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Frank C
Site Experience FeedbackNov 5, 2026
easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Muckin
Site Experience FeedbackNov 5, 2026
Easy ordering process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ericnvd
Site Experience FeedbackNov 4, 2026
Checkout process is not smooth on mobile phone. Checkout page is not responsive
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
MonkeyMerchant
Site Experience FeedbackNov 4, 2026
Hockey Monkey good. Me like Hockey Monkey
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cole Boys Hockey
Site Experience FeedbackNov 4, 2026
great deals on quality products
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Ginganinja88
Site Experience FeedbackNov 4, 2026
had the only part ive been looking for online (bauer sliding clip)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
Paying as much for shipping at the product is not great. This alone makes me want to start shopping elsewhere.
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 4
Jcarlson
Site Experience FeedbackNov 4, 2026
good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jake
Site Experience FeedbackNov 3, 2026
Very smooth and quick checkout. Great pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SNIPAAAH
Post-Delivery FeedbackNov 3, 2026
Things were easy to find on the website. They had a wide selection of sticks that fit my preferences. I just did not like the fact that I spent $400+ and still had to pay for shipping.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: 7
zeek
Site Experience FeedbackNov 3, 2026
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 3, 2026
shipping cost a lot
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
GB
Post-Delivery FeedbackNov 3, 2026
When HockeyMonkey launches new products, they satisfy my requirements, so I do not hesitate to purchase them as soon as possible!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 1
Chip
Site Experience FeedbackNov 3, 2026
Easy to navigate site, great prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kb
Site Experience FeedbackNov 2, 2026
will see when the items arrive
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ChrisL
Site Experience FeedbackNov 2, 2026
No complaints. Clear - easy to nevigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Alfie
Post-Delivery FeedbackNov 2, 2026
I really enjoy shopping at monkey sport at Irvine location and I also enjoy the online, but however, sometimes the online website doesn’t work properly as slow and sometimes slow response from the website setting.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
TheFishingYeti
Site Experience FeedbackNov 2, 2026
Love the sales and the selection of gear. Wish the shipping for returns was cheaper for incorrect sizes. We have nowhere to try on gear in Wichita Ks and the sizing charts don't always work out. Sad face... Site is awesome and have nothing else bad to say about hockey monkey. Thank you!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ReyHockey
Site Experience FeedbackNov 1, 2026
I had trouble getting my card to go through, but I managed it. There was an error with my name, but I was able to resolve it. It was difficult to find my size in lower-priced items.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Grump
Site Experience FeedbackNov 1, 2026
Easy as 1 2 3
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Incorrect discount code
Site Experience FeedbackNov 1, 2026
I had been given a code for additional present off of clearance items, that did not work when I entered it to the website check out
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10