HockeyMonkey Customer Reviews
HockeyMonkey holds a 9.2/10 overall rating and 686 verified post-delivery reviews on Bizrate.
HockeyMonkey Rating
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 78% |
 Neutral | 9% | 13% |
 Negative | 6% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.1 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 76% | 75% |
Neutral | 19% | 20% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
8.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
8.8 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
6.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.5 out of 10
Recent Reviews for HockeyMonkey
Showing 1 - 50 of 4,753
Teamcarroll
Site Experience FeedbackAug 11, 2026
Very happy with all around service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Vinny
Site Experience FeedbackAug 11, 2026
aOK
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luigi
Site Experience FeedbackAug 11, 2026
I tried to check out with the Apple Pay option and twice it took payment then refunded it back by time I noticed to late one of items was sold out.
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Hockey dad
Site Experience FeedbackAug 11, 2026
Everything was great!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 11, 2026
Good. Searched what I needed and checked out
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Matt S.
Site Experience FeedbackAug 11, 2026
Overall good experience. Website was a little glitchy on my phone. I’ve order from Hockey Monkey in the past and I’ve always had a good experience with customer service.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Randy
Site Experience FeedbackAug 11, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
stella
Site Experience FeedbackAug 11, 2026
all good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karbear
Post-Delivery FeedbackAug 11, 2026
This is my first time ordering a product from HockeyMonkey. Shipping was very fast and I am pleased with the product and so is my 10 year old hockey player
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Dan
Site Experience FeedbackAug 11, 2026
Seems fine.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Hamilton
Site Experience FeedbackAug 10, 2026
Good website
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Imfatone
Site Experience FeedbackAug 10, 2026
Website easy to navigate. Good details in item descriptions too.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Scientist
Post-Delivery FeedbackAug 10, 2026
Ordering process was fine. I paid for overnight shipping. I ordered the materials at noon, but they didn't ship until the next day causing them to ship over the weekend. I feel I lost money paying for overnight shifting.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 1
- Customer Support: N/A
Johnny
Site Experience FeedbackAug 10, 2026
Hard to navigate discounts
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Happy Hockey Customer
Site Experience FeedbackAug 10, 2026
Great experience from beginning to end. Pricing was fair, delivery lead time is short, and website is laid out very nicely. easy to find and order what you need for the next hockey season.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lance The OmeN
Post-Delivery FeedbackAug 10, 2026
Hockey Monkey Associate Contacted me by email and offered a 25% discount on Clearance Ice Skates. Great Deal! 100%.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 10
TyPhilli
Site Experience FeedbackAug 10, 2026
Not too much to complain about. Ordered a hockey stick and the description did not have the length which I thought was an oversight and in a minor sense, did not state stick coloring even though the pictures had multiple coloring options shown. That said, nothing significant.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Javi97col
Site Experience FeedbackAug 10, 2026
una gran tienda muy surtida , con todas las opciones de marca , con descuentos muy interesantes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess1782
Post-Delivery FeedbackAug 10, 2026
I place an order and for a few days I never had the purchase show up in my account. I had all the confirmations that I did make the purchase. I contacted hockey monkey through email and through live chat. I finally got a hold of somebody who said that my payment needed to be accepted through a manager. Which took four days. If an order is placed and accepted and the confirmation emails were sent then why doesn’t anything show up in my account. This made absolutely no sense at all and when I would contact customer service I pretty much was told that it’s there, but it wasn’t and that a manager needed to approve it.
- Overall Rating: 6
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: 5
bpniswonger
Post-Delivery FeedbackAug 9, 2026
An item I ordered had sizing that was way off. Another item was missing parts. I texted, live chatted, and emailed support and have yet to be fully in contact with someone to get the issues resolved.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 1
Hockey mom
Site Experience FeedbackAug 9, 2026
It was quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackAug 9, 2026
Great products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wham
Site Experience FeedbackAug 9, 2026
Fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike3718
Site Experience FeedbackAug 9, 2026
Website is a little laggy but overall ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 9, 2026
The website is slow and clunky. It is ok finding women's gear but not great. The checkout experience is better than the website overall but still slow.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Brett
Site Experience FeedbackAug 9, 2026
Was great so far!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackAug 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Justin from Woodbury
Post-Delivery FeedbackAug 9, 2026
When I’m looking to get new gear for my teenage players, I’m always trying to find top quality at great prices. It’s worth taking a look at HockeyMonkey to see what options they have.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Kirt
Site Experience FeedbackAug 9, 2026
Everything is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HockeyNewb
Site Experience FeedbackAug 9, 2026
Was ok experience except for the delivery options? I would think there would be an option to have it delivered to the store and pickup from there, but I didn't see one. That and the delivery fee being around $15 dollars for standard shipping, even after spending over $200 seems odd.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Davis
Site Experience FeedbackAug 9, 2026
No issues. All was good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Igchmst
Post-Delivery FeedbackAug 9, 2026
I received a text message saying that I would get 20% of any clearance items. The item I purchased was on clearance but the coupon didn’t work. I sent the text message and they told me it won’t work on this purchase. It wasn’t a Bauer product it was a Warrior stick. It was on clearance. I spent a lot of time trying to put discount code in. It didn’t work.
- Overall Rating: 7
- Would Shop Here Again: 1
- Likelihood To Recommend: 7
- On Time Delivery: N/A
- Customer Support: 3
Cj
Site Experience FeedbackAug 9, 2026
Great website found exactly what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cepos
Post-Delivery FeedbackAug 9, 2026
Product was delivered like advertised and came very fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ann S
Post-Delivery FeedbackAug 9, 2026
Present for my sons birthday! Love the product! Came on time. He loves them! His elbow pads are over 10 years old and the technology has changed so much! He's super excited to wear them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mike28
Post-Delivery FeedbackAug 9, 2026
Conveniently looked and the staff was friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tom
Site Experience FeedbackAug 9, 2026
Decent experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 9, 2026
tried to order cage for helmet but would not let me past quantity to add to cart
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Caleb K
Site Experience FeedbackAug 8, 2026
Shipping is a lot more than I think it should be.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GB
Site Experience FeedbackAug 8, 2026
The HockeyMonkey website makes it easy to select products, easy to find exactly what I need, and easy to purchase whenever I want. That's why I never hesitate to buy my new gear!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dubs Family
Site Experience FeedbackAug 8, 2026
easy to navigate. chose hockey monkey because it was the only place I could find all the pieces I needed to order.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Greg
Site Experience FeedbackAug 8, 2026
Always in stock with what is needed and an easy purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cool Dude
Site Experience FeedbackAug 8, 2026
I loved how easy it was to find what I was looking for, and for a price I could afford, it made the experience very enjoyable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big gill
Site Experience FeedbackAug 8, 2026
Bought skates and shinguards. Good experience easy check out.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kinn07
Site Experience FeedbackAug 8, 2026
While the prices were great, I didn’t like that a shipping charge was added.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
LV Thunder
Site Experience FeedbackAug 8, 2026
Enjoy all the different brand options. Shipping costs are kind of high. Other retailers offer free shipping after a min order.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Justin
Site Experience FeedbackAug 8, 2026
Good deal on the item.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Dan
Site Experience FeedbackAug 8, 2026
Further discounts would go a long way
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dream
Site Experience FeedbackAug 8, 2026
They let me sign up and gave me an additional 15% off one item. Offers next day delivery and a protected purchase option
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10