Crucial Reviews - 3,994 Review - 8.8/10
2016
Platinum
Circle of
Excellence
15 years
Crucial Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 9.0 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 8.6 /10 |
Satisfaction with Customer Support | 8.2 /10 |
8.8out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9.0out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 81% |
Neutral | 11% | 12% |
Negative | 6% | 7% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
3.6 out of 10
Recent Reviews for Crucial
Showing 1 - 20 of 3,994
Online Shopper
Site Experience Feedback
Jan 19, 2025
I needed an SSD. It was sold out on B&H.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dave
Site Experience Feedback
Jan 19, 2025
easy tool to scan the computer to find the correct RAM and other upgrade options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dr. Rich
Site Experience Feedback
Jan 19, 2025
I come to Crucial because of the warranties and the very important aspect of buying products that fit my exact hardware and operating system models. Return policies are great. Sometimes hardware does not fit exactly, even if your "wizards" say they do. Or it does not perform as expected. Under these circumstances I MUST return things with no questions asked.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Josh
Site Experience Feedback
Jan 19, 2025
Promo code from signing up for emails didn’t work
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Chuck
Site Experience Feedback
Jan 19, 2025
Easy to use. Fast. Liked the Amazon pay feature.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Funkyteacher
Site Experience Feedback
Jan 09, 2025
Easy, but I personally need more technical details about the product.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bulldog77
Site Experience Feedback
Jan 19, 2025
Everything went according to plan
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hiker
Site Experience Feedback
Jan 19, 2025
The Crucial app did not work on my new Dell Inspiron 3030 PC. Other than that, the purchase was easy.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Will1181
Site Experience Feedback
Jan 19, 2025
Items were were pretty easy to locate on site. Prices are extremely reasonable. Will definitely be back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TyGL
Site Experience Feedback
Jan 19, 2025
The purchase was so smooth, the compatibility tool made it easy to find the products to upgrade my gaming laptop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brad
Site Experience Feedback
Jan 19, 2025
I've always gotten quality products from Crucial
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Jan 18, 2025
Quick Amazon account payment option available made purchase seamless. Options for SSD were also easy and quick to select.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stam
Site Experience Feedback
Jan 04, 2025
Excellent.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Scott
Site Experience Feedback
Jan 18, 2025
Your math doesn't add up with the discount you promised and I was overcharged
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- Full ratings for this review »
CaptMotorHead
Site Experience Feedback
Jan 18, 2025
Crucial always get it right, RAM, SSD and connections.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dripgodd
Site Experience Feedback
Jan 18, 2025
Fast service hopefully good product when I receive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tai
Site Experience Feedback
Jan 18, 2025
Its easy specially the scanner
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
REAPER
Site Experience Feedback
Jan 18, 2025
Knew what I was looking for and easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Arizona Jones
Site Experience Feedback
Dec 05, 2024
I was glad you offered a 10% discount. It made up my mind to place the order and not buy a different product elsewhere.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Arizona Jones
Post-Delivery Feedback
Jan 18, 2025
I'm glad you offer compatibility listings, between motherboards/computers, and your RAM. I'll never understand why some combinations of motherboard and models of RAM sometimes won't play nice together, even when they're the proper specs, so your compatibility listings are critical, and save us customers time, money, effort and frustration. Thank you, and keep up the good work.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
gary
Site Experience Feedback
Jan 05, 2025
Want to update a 5yr old laptop with more memory. Exceptionally easy to find what you offer for that make/model. Friend suggested you years ago, and I just knew what to type to get to your site.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
gary
Post-Delivery Feedback
Jan 18, 2025
Used website. Found the memory I needed by mfg/model, all went well. Installed and worked first time! Wonderful.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »