Crucial Reviews - 3,994 Review - 8.8/10

Jan 21, 2025
Crucial Technology sells high quality memory upgrades for desktop PCs, laptops, servers and printers. Through their Memory Selector(TM) on the site, you can quickly locate the correct memory for your PC, all 100% guaranteed compatible.
Circle of Excellence - Crucial

2016
Platinum

Circle of
Excellence

15 years

Crucial Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.9 /10
Likelihood to Recommend9.0 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.3 /10
On-Time Delivery8.6 /10
Satisfaction with Customer Support8.2 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.9out of 10


Likelihood To Recommend:

 

9.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%81%

Neutral

11%12%

Negative

6%7%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

3.6 out of 10

Recent Reviews for Crucial

Showing 1 - 20 of 3,994

Online Shopper

Site Experience Feedback

Jan 19, 2025

I needed an SSD. It was sold out on B&H.

Dave

Site Experience Feedback

Jan 19, 2025

easy tool to scan the computer to find the correct RAM and other upgrade options.

Dr. Rich

Site Experience Feedback

Jan 19, 2025

I come to Crucial because of the warranties and the very important aspect of buying products that fit my exact hardware and operating system models. Return policies are great. Sometimes hardware does not fit exactly, even if your "wizards" say they do. Or it does not perform as expected. Under these circumstances I MUST return things with no questions asked.

Josh

Site Experience Feedback

Jan 19, 2025

Promo code from signing up for emails didn’t work

Chuck

Site Experience Feedback

Jan 19, 2025

Easy to use. Fast. Liked the Amazon pay feature.

Funkyteacher

Site Experience Feedback

Jan 09, 2025

Easy, but I personally need more technical details about the product.

Bulldog77

Site Experience Feedback

Jan 19, 2025

Everything went according to plan

Hiker

Site Experience Feedback

Jan 19, 2025

The Crucial app did not work on my new Dell Inspiron 3030 PC. Other than that, the purchase was easy.

Will1181

Site Experience Feedback

Jan 19, 2025

Items were were pretty easy to locate on site. Prices are extremely reasonable. Will definitely be back.

TyGL

Site Experience Feedback

Jan 19, 2025

The purchase was so smooth, the compatibility tool made it easy to find the products to upgrade my gaming laptop.

Brad

Site Experience Feedback

Jan 19, 2025

I've always gotten quality products from Crucial

Chris

Site Experience Feedback

Jan 18, 2025

Quick Amazon account payment option available made purchase seamless. Options for SSD were also easy and quick to select.

Stam

Site Experience Feedback

Jan 04, 2025

Excellent.

Scott

Site Experience Feedback

Jan 18, 2025

Your math doesn't add up with the discount you promised and I was overcharged

CaptMotorHead

Site Experience Feedback

Jan 18, 2025

Crucial always get it right, RAM, SSD and connections.

Dripgodd

Site Experience Feedback

Jan 18, 2025

Fast service hopefully good product when I receive

Tai

Site Experience Feedback

Jan 18, 2025

Its easy specially the scanner

REAPER

Site Experience Feedback

Jan 18, 2025

Knew what I was looking for and easy to find.

Arizona Jones

Site Experience Feedback

Dec 05, 2024

I was glad you offered a 10% discount. It made up my mind to place the order and not buy a different product elsewhere.


Post-Delivery Feedback

Jan 18, 2025

I'm glad you offer compatibility listings, between motherboards/computers, and your RAM. I'll never understand why some combinations of motherboard and models of RAM sometimes won't play nice together, even when they're the proper specs, so your compatibility listings are critical, and save us customers time, money, effort and frustration. Thank you, and keep up the good work.

gary

Site Experience Feedback

Jan 05, 2025

Want to update a 5yr old laptop with more memory. Exceptionally easy to find what you offer for that make/model. Friend suggested you years ago, and I just knew what to type to get to your site.


Post-Delivery Feedback

Jan 18, 2025

Used website. Found the memory I needed by mfg/model, all went well. Installed and worked first time! Wonderful.