The Vitamin Shoppe Customer Reviews
The Vitamin Shoppe holds a 9.4/10 overall rating and 1,656 verified post-delivery reviews on Bizrate.
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 10% | 9% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 85% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 31,218
D
Site Experience FeedbackSep 20, 2026
All good. Found what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 20, 2026
Was a easy purchase and had what I needed in stock a little pricey but had it in stock
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Meech
Site Experience FeedbackSep 20, 2026
Great experience, had all products I was looking for as well as great promos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
coco88pink
Site Experience FeedbackSep 20, 2026
great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slodc4
Site Experience FeedbackSep 20, 2026
Good experience, easy to use on mobile.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matilda
Site Experience FeedbackSep 20, 2026
Transaction was easy and quick. I knew what I needed and it was on sale!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Availability
Site Experience FeedbackSep 20, 2026
It was easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DebNJ
Site Experience FeedbackSep 20, 2026
It was so easy to navigate the site to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Current
Site Experience FeedbackSep 20, 2026
It was good.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Dgary
Site Experience FeedbackSep 20, 2026
Liked the big variety
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bes
Site Experience FeedbackSep 20, 2026
Website is easy to use .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 20, 2026
Well and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tara
Site Experience FeedbackSep 20, 2026
I like that the app remembers what I bought.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gilly
Site Experience FeedbackSep 20, 2026
We all know supplements are expensive, Vitamin Shoppe makes each restock hurt less with great variety and frequent sales.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mountains of MAM
Site Experience FeedbackSep 20, 2026
Grateful for the range of product brands to choose from as well as information such as Q&A, reviews, etc.. especially pictures of labels and ingredients.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aqeel
Site Experience FeedbackSep 20, 2026
Aqeelu85@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Maxma
Site Experience FeedbackSep 20, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Site Experience FeedbackSep 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marshmallow
Site Experience FeedbackSep 20, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Feank
Site Experience FeedbackSep 20, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
T
Site Experience FeedbackSep 20, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ladiesman217
Site Experience FeedbackSep 20, 2026
Good supplements to help you attain your goals
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Xandr
Site Experience FeedbackSep 20, 2026
Veey easy to use and search for items.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
TDx5
Site Experience FeedbackSep 20, 2026
The site is relatively easy to use. Things are not always in stock
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
n/a
Site Experience FeedbackSep 20, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BOGO 50% off
Site Experience FeedbackSep 20, 2026
Looking to get the bogo 50% off
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DIPPYFRESH52
Site Experience FeedbackSep 20, 2026
It was good, I like the set up.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Donna
Site Experience FeedbackSep 20, 2026
Super easy to navigate and customer service was exceptionally helpful
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
RockLobster0707
Site Experience FeedbackSep 20, 2026
Some sections would not load but got items at a great price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimbo
Site Experience FeedbackSep 20, 2026
Phoned the Torrance store and your associate were very helpful!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CGT
Site Experience FeedbackSep 20, 2026
Very easy and fast check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christopher Robin
Site Experience FeedbackSep 20, 2026
It was simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peter
Site Experience FeedbackSep 20, 2026
The online store is very easy to navigate, has a wide selection of products, and is aesthetically pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JR907
Site Experience FeedbackSep 20, 2026
Great online experience and great selection of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drewbie H
Site Experience FeedbackSep 20, 2026
Always a great experience plus using this site saves me $… & I like that!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 20, 2026
The customer service rep gave me a solution when the website was giving problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 20, 2026
It was good. Quick and easy as always
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Drew
Site Experience FeedbackSep 20, 2026
User friendly, the app makes it better to shops. Love getting notifications of in store deals - EX: get Alani drink for $1 in store only. Perfect for on the run type of days
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lineruds
Post-Delivery FeedbackSep 20, 2026
The next day ordered arrived as expected, but the rest of the delivery orders didn't arrive.for.a.week, and I struggled to find how to track it or how to contact Viramin Shoppe for.more information. Otherwise we exchanged 1 product in a store because it wasn't what was expected, and that was nice and easy.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
Angy
Site Experience FeedbackSep 20, 2026
Everything good,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wotl
Site Experience FeedbackSep 20, 2026
It was pretty smooth. Although the prices can be more expensive at Vitamin Shoppe, the sales and coupons available make the experience worth it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Xankla
Site Experience FeedbackSep 20, 2026
Item I purchased was not eligible for %15 signing discount
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tina
Site Experience FeedbackSep 20, 2026
I forgot my password in my account again I hope checking out doesn’t require it
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jeremy
Site Experience FeedbackSep 20, 2026
Always good products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jewels
Site Experience FeedbackSep 20, 2026
The app clearly laid out discounts and made selections easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anonymous
Site Experience FeedbackSep 20, 2026
Overall, the website was easy to navigate and I was able to find what I was looking for without much difficulty. The product information was clear and the checkout process was straightforward. Some pages could load a little faster, and certain sections felt slightly cluttered, but nothing significantly interfered with the experience. Overall, the website was convenient and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Site Experience FeedbackSep 20, 2026
Great products, competitive pricing, fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Easy Shopping
Site Experience FeedbackSep 20, 2026
Good options, very easy to sort, filter and select, easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
.
Site Experience FeedbackSep 20, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cc#
Site Experience FeedbackSep 20, 2026
I didn't like the fact that I couldn't click on the item picture nor the words to get a better look at the item in my cart. I had to used the back button and hope it went back the the item as I had been looking around the website.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10