WebstaurantStore Customer Reviews

WebstaurantStore is an active partner in the Bizrate network. Verified buyer ratings and reviews will appear here as they are collected.

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WebstaurantStore is more than just an online retailer. Since 2004, they've created an innovative, easy-to-use website to meet the purchasing needs of businesses from all over the globe.

WebstaurantStore Rating

Customer Certified

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Circle of Excellence

2017 Winner Circle of Excellence

2 years

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Post-Delivery Feedback - 16 Reviews

Overall Satisfaction:

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Would Shop Here Again:

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Likelihood To Recommend:

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

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Site Experience Feedback - 67 Reviews

Overall Satisfaction:

Unavailable

Would Shop Here Again:

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Likelihood To Recommend:

Unavailable

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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Recent Reviews for WebstaurantStore

Showing 51 - 83 of 83

Hero
Site Experience Feedback
Oct 20, 2025
Good updates on shipping and ability to get an order that was lost quickly.
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: 10
Full ratings for this review »
paul
Post-Delivery Feedback
Oct 19, 2025
i have ordered multiple times but this time the meat took longer due to them shipping on a thursday with only 2 freezer packs to keep 40 pounds of meat in safe temp zone and the shipping company not delivering in my area on weekends. it was not safe to eat when it was delivered monday! a full refund was issued!
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: 5
On Time Delivery: 1
Customer Support: 10
Full ratings for this review »
doter
Site Experience Feedback
Oct 12, 2025
This is the first time i have used the web site and am very pleased with the ease of use. i plan on using it in the future
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jamburritos
Site Experience Feedback
Oct 11, 2025
I am really happy and comfortable doing business with Webstaurant. The products are as described, the customer service is amazing. Anytime I have a problem CS is there to help, they pick up the phone and work hard to resolve any issues. Prices are competitive, and most things that I need can be found on this site. I spent over 100K on equipment to build my restaurant and purchase 0nce or twice a week. The only thing I would look into is how we know certain items are special order. This is not clear.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
pkp1001
Site Experience Feedback
Oct 2, 2025
they offer "free unlimited shipping" if you sign up for their membership, but i still had to pay for shipping!
Overall Rating: 8
Would Shop Here Again: 7
Likelihood To Recommend: 9
Full ratings for this review »
Spectre
Site Experience Feedback
Sep 30, 2025
I originally ordered 5 gallons of molasses. The order was damaged in transit. I contacted the vendor and explained the situation. A store credit was issued with instructions and I reordered the item.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 28, 2025
One of the four manzanilla olives silver foil was broken and dripping….there be mould on top in storage… I disinfected it …but it is not good for storage… 2022 I ordered 20 of the big mamzanilla olives jars …. 11 had to be tjhrown out after a year…. We are using the last two now … after 3 years….this is a good product …. But the silver foils need to be stronger , saver sealed at the edge!!!
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
Randy
Site Experience Feedback
Sep 27, 2025
I don’t order often, but if Webstaurant sells it I like to buy from them.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Scoot
Post-Delivery Feedback
Sep 21, 2025
Ordered a tarp to cover my swimming pool. Timely delivery and a very …very good quality product. This tarp is one of the heaviest quality tarps I ever purchased. AWESOME PRODUCT!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 9
Customer Support: 9
Full ratings for this review »
Dadaism
Site Experience Feedback
Sep 20, 2025
Last time half of the Porto manzanilla olives seals were broken 11 out of twenty developed mold…. I had to discard them !
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
Full ratings for this review »
Ameral ash
Site Experience Feedback
Sep 20, 2025
Very easy to select items on different pages, grateful the weight of items is included, because of shipping cost, VERY SATIFIED.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Dean
Site Experience Feedback
Sep 16, 2025
I had to call Customer service and Macey was extremely helpful and the reason I will keep doing business with your company.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Linsey
Post-Delivery Feedback
Sep 15, 2025
I would highly recommend Webstaurant. The variety and quality of their products is substantial and can be sold to restaurants as well as individual buyers.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Scoot
Site Experience Feedback
Sep 8, 2025
Quick access and easy maneuvering on the website!!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Lynsey
Site Experience Feedback
Sep 7, 2025
This store is fabulous. Their products are not only for restaurants, but for personal buyers as well. Their products are all about quality! Their muesli is the best. I'm still experimenting with the granola bars___so far so good!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 29, 2025
Had item in stock at a very competitive price.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 25, 2025
Excellent customer service.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Average home cook
Site Experience Feedback
Aug 20, 2025
It was a smooth and efficient experience.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Sam
Site Experience Feedback
Aug 16, 2025
Shipping cost is very high.
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: 10
Full ratings for this review »
Gotdalotta
Post-Delivery Feedback
Aug 12, 2025
The product I was looking for had various styles and types with an Internet search. I was finally able to find one from here. That was a much better value than other websites I was shopping..
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 10, 2025
Your shipping rates are ridiculous! The product was good and arrived in a timely manner but shipping cost twice as much as the product. For that reason alone I will not be ordering again.
Overall Rating: 4
Would Shop Here Again: 1
Likelihood To Recommend: 3
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
John
Site Experience Feedback
Aug 8, 2025
It was a good experience
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Gotdalotta
Site Experience Feedback
Aug 6, 2025
It was quick and easy to search for the item I needed after researching prices from other areas. Restaurant warehouse has proven to be a great source for businesses.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Brad
Site Experience Feedback
Aug 4, 2025
I didn't notice how much shipping was until after I had placed my order. Holy crap! I will not be ordering again!
Overall Rating: 2
Would Shop Here Again: 2
Likelihood To Recommend: 2
Full ratings for this review »
Kenneth
Post-Delivery Feedback
Jul 30, 2025
The site is great , good prices but your shipping is ridiculous. My order was almost doubled because of shipping cost . Just for that reason alone I will not order from you'll again.
Overall Rating: 5
Would Shop Here Again: 4
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 7
Full ratings for this review »
Annie
Site Experience Feedback
Jul 29, 2025
I appreciate the large inventory you have, but I do not appreciate entering an item in your search bar and being told you don't carry it, only to go on the web, put in the same search and you are the first one to pop up on the list.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 7
Full ratings for this review »
Ark0
Post-Delivery Feedback
Jul 27, 2025
I received the venison stew meat in good time, perfectly packed and the contents- all but one--still frozen, so I could freeze them immediately without risk. A single 1-lb envelope at the top was as cold but thawed. I wondered if this were an accident but decided to conclude they meant it that way so I would have to cook and try the meat. I did! Have never tasted venison this good. Prep was easy and it was stew like it had been made yesterday, in 30 minutes. Tender and delicious! That said, if the thaw was an accident, it was lucky I had stayed home that day and went out to my porch at that time. We have trouble getting delivery sources to notify when the item has arrived-- those of us who don't use a smart phone. (There are a lot more of us than you think. Yet we have needs to be met and money to spend.) We ask everyone this: please don't let over-reliance on the latest smartphone products and apps prevent an enormous swath of the population from access to your stores. Not everyone can use smart phones, nor do we want to. But we do want excellent products to provide to our owner buyers and families. I've swung two committed vegetarians over, with this venison.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
YOLO
Site Experience Feedback
Jul 26, 2025
Prices are fair, but shipping is too expensive.
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: 10
Full ratings for this review »
Mama Bear
Site Experience Feedback
Jul 24, 2025
Was very satisfied with everything about my last order from the online purchase, the quality of the items and the quick delivery of every item ordered.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Checol
Site Experience Feedback
Jul 22, 2025
Overall purchase was good. But we are strongly dissatisfied with the arrival of the products purchased all the time because the boxes are intended for resale and they come all ripped and badly damaged, making it impossible to deliver them to our customers. Please make sure to help us out solving this issue!
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
ArkO
Site Experience Feedback
Jul 18, 2025
I did not see an option to receive a call in advance of the delivery. Since this is a highly perishable item I would have like the option, but it says "no" on the receipt manifest.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Cissy G
Site Experience Feedback
Jul 9, 2025
I am always pleased with my order and love how quickly it arrives
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Ivy
Site Experience Feedback
Jul 2, 2025
Well I use to be a huge fan of Webstaurant, but they sell faulty equipment.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: 2
Full ratings for this review »