Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,793 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 85% |
 Neutral | 10% | 9% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 80% |
Neutral | 14% | 13% |
Negative | 8% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 44,762
Yes2Me
Post-Delivery FeedbackAug 29, 2026
I’m usually happy with the items I order. Not so much this time. One item I ordered was two pieces and only one was in the package. I ordered multiple items from same brand and all fit very different even though they’re same size. I will be returning half of my order at the local store.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 29, 2026
Please bring back strawberries/champagne lotion and pear lotion. Thank you!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Carrie
Post-Delivery FeedbackAug 29, 2026
Great sales options for discounts
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
KC
Post-Delivery FeedbackAug 29, 2026
It wasn't bad, tracking was off and I wasn't expecting a few of someone's renewed underwear but other than that not bad. My perfume did stop working after 4 sprays though.
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- On Time Delivery: 5
- Customer Support: 6
Chell
Site Experience FeedbackAug 29, 2026
it was easy to find and the sizes wanted was available
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Carmen2017
Site Experience FeedbackAug 29, 2026
easy to use and navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brittney
Post-Delivery FeedbackAug 29, 2026
I ordered 3 different sets online. They were all cute and in stock. I really liked the variety of colors to choose from. I’d recommend Victoria’s Secret due to the reasonable pricing and quality!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jan
Post-Delivery FeedbackAug 29, 2026
The product is lovely. The ordering became a problem when the website wouldn't submit my order. I called customer service and was able to place the order with my birthday discount. My only complaint with customer service was their attempt to up sell me.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Kat
Post-Delivery FeedbackAug 29, 2026
The new underwear I got is so cute, and I cannot wait to show my partner. The style appears to be more beauty than comfort, but honestly they are indeed quite comfortable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Gma
Post-Delivery FeedbackAug 29, 2026
I’d like to give an At a boy to Allegra who helped me at the Windward mall store. She was very friendly, since that store was out of wire bra, she recommended the wireless one & I love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
KMac
Post-Delivery FeedbackAug 29, 2026
They had my item on sale but I wish the shipping charges were better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Reyes
Post-Delivery FeedbackAug 29, 2026
Love the variety of colors snd styles they are super cute and are true to size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 29, 2026
Overall fit wasn’t what I expect uncovertband the crotch was very long!
- Overall Rating: 7
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
- On Time Delivery: 8
- Customer Support: N/A
Ani
Post-Delivery FeedbackAug 29, 2026
Everything went well
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 10
Alice
Post-Delivery FeedbackAug 29, 2026
I was looking for bras and they had a sale so I got two. I loved that they had my size and the color I wanted. The delivery was super fast too!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
BethAnn
Post-Delivery FeedbackAug 29, 2026
Thanks!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
goodme
Post-Delivery FeedbackAug 29, 2026
Have used products for years. Plan to continue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tina
Post-Delivery FeedbackAug 29, 2026
I ordered some leggings and a few sweatshirts. They were exactly as pictured and described- super cute and I LOVED the FIT!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Anne
Post-Delivery FeedbackAug 29, 2026
The selection of bras they had and the sale price is what made me purchase them, I did not like the lack of colors in my size. I feel like if you are going to have the colors shown you should be able to get the color you want
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
FasFain
Post-Delivery FeedbackAug 29, 2026
I received the perfume as a bridal gift and finally ran out so I got online to order bc. I didn’t feel like going to the mall .. ordered and it came in 2 days
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: N/A
TeeCMac
Post-Delivery FeedbackAug 29, 2026
Online browsing and ordering was easy and shipping was fast. I love my new item!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 29, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 9
Nido
Post-Delivery FeedbackAug 29, 2026
Estoy feliz con mi compra, el perfume huele rico además de que espere por esta oferta y ahora no puedia desaprovecharla, es buena oportunidad para conseguir un producto deseado al Mejor de los precios.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lulu
Site Experience FeedbackAug 28, 2026
Website is fine. As I mentioned in a previous answer, sizing can be tricky according to style and brand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paula Pete
Site Experience FeedbackAug 28, 2026
Great experience would suggest that you look at carrying longer length pants in store for girls/ladies 5’9’’ or taller you miss out on purchases my granddaughter loves your bras and knit pants sweats but all too short in store
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paige H.
Post-Delivery FeedbackAug 28, 2026
I 💗 Victoria’s Secret & Pink, recommend every time, wonderful on-line shopping experience. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mary
Post-Delivery FeedbackAug 28, 2026
I enjoyed my purchase but the Pink lace is a little scratchy instead of soft like the Victoria's Secret lace.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: N/A
Brittany
Post-Delivery FeedbackAug 28, 2026
My daughter found this super cute backpack on sale while shopping back to school. She is absolutely in love with it. And I was in love with the price. Super fast shipping and exact on description
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chass23
Post-Delivery FeedbackAug 28, 2026
First off the had now good bras in my size. And then when I actually find what I need and wear it the cheap plastic clip they use on the straps snapped two hours into my shift at work I had to tie my bra straps together and work uncomfortably the rest of my shift I was excited to purchase bras from them but honestly I could of gotten 3 bras from Walmart that would of lasted longer then the $40 bra I purchased
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 2
- Customer Support: 1
NotaFan
Site Experience FeedbackAug 28, 2026
I interacted through the Store. You do not carry my size in the style needed. Nonetheless and evidently nor did the Florda store I originally went to. I really have no desire to shelp to the only Mall in our area that carries Victory Secret.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Dennis S
Site Experience FeedbackAug 28, 2026
I had the associate order this item online for us in a size medium short, they actually ordered a small short. I went back to the store to get the order corrected and after about 25 minutes and three associates they were able to return and order again what was supposed to be the medium short leggings. I got home and checked my email order receipt and they order medium regular. So now I have to wait for the other wrong order to come in and go back to the store and return it.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Online Shopper
Site Experience FeedbackAug 28, 2026
No problem with ordering maybe less oversized clothes and more bling
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nette
Post-Delivery FeedbackAug 28, 2026
The online experience was good. I was able to order the item that I want. The price was good. The delivery was on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Buster
Post-Delivery FeedbackAug 28, 2026
Great products, consistently poor shipping
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 4
- Customer Support: N/A
Lc
Post-Delivery FeedbackAug 28, 2026
Had everything I wanted in the sizes and styles I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Joni
Post-Delivery FeedbackAug 28, 2026
I was able to find what i was looking for. Shipping was pretty fast. Only issue in my order is that one of the pairs of underwear that came in the 5 pack seems to be slightly off in the way it fits.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Finn
Post-Delivery FeedbackAug 28, 2026
I have recommended it to so many people! I literally can’t shut up about how good the deal I got was! I ordered my package to deliver the 27th and it came on the 21st! It came with a redeemable card for a free perfume, or lotion. I am so stoked and will definitely be buying from VS again! (Not to mention how excited I am for the fashion show on the 18th)!!!
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mar
Post-Delivery FeedbackAug 28, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Cassie
Post-Delivery FeedbackAug 28, 2026
I purchased several items, underwear and a bra. I love the seamless style underwear. They are soft, stretchy, and had great color choices! I also snagged a new bra that I like in a fun light pink.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Andrea
Post-Delivery FeedbackAug 28, 2026
I allready did
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: 4
Luvbyrd
Post-Delivery FeedbackAug 28, 2026
I Love the Sets ,So Very Soft an Comfortable , Would Definitly recommend
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Tina
Post-Delivery FeedbackAug 28, 2026
I love the sport bras that you carry. I have some scar tissue on my breast and the sport bra still give me the look I want and the comfort.
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Holy bible
Post-Delivery FeedbackAug 28, 2026
I like the current new stuff you make constantly great ideas. Would like to try all of them some time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Puppy
Post-Delivery FeedbackAug 28, 2026
I always have know problems with you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
CH
Post-Delivery FeedbackAug 28, 2026
It fit perfectly, comfortable.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Blitz1201
Post-Delivery FeedbackAug 28, 2026
I ordered several things and all were received quickly. The one return is because I just don’t love it that much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Lindzzb23
Post-Delivery FeedbackAug 27, 2026
The items were in stock in my size and they had a special going on and sent me discount coupons i am so satisfied with the speed of delivery and my items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
unicorn
Site Experience FeedbackAug 27, 2026
i thought it was really easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Summer Glitter
Site Experience FeedbackAug 27, 2026
Lingerie was boring but great deals on panties :)
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CBS
Site Experience FeedbackAug 27, 2026
Every time I try to check out on Victoria's Secret online using my VS credit card and a coupon code I end up having to call or chat with customer service. It never goes through on the first try. Also, this time, both my daughter and I were extremely disappointed that we could not use the code for the free panty with any purchase in conjunction with the $25 off a $100 + purchase. We used to be able to do that. It really put a damper on the entire experience, along with the usual more than challenging checkout.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9