Victoria's Secret Customer Reviews
Victoria's Secret holds a 9.3/10 overall rating and 4,792 verified post-delivery reviews on Bizrate.
Victoria's Secret Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 85% |
 Neutral | 10% | 9% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 79% |
Neutral | 14% | 13% |
Negative | 8% | 8% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Victoria's Secret
Showing 1 - 50 of 44,428
Online Shopper
Site Experience FeedbackSep 1, 2026
During my first phone call to VS I was able complete my order using my 2 coupons. During my 2nd phone call I was informed why my VS secret credit card wasn't working-- my VS credit card had been cancelled in Jan, 2026. I looked back in my emails and there was no notification that it would be cancelled.
- Overall Rating: 2
- Would Shop Here Again: 4
- Likelihood To Recommend: N/A
KJLCPA
Site Experience FeedbackSep 1, 2026
Got hung up on trying to open a new capital one card
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jen
Post-Delivery FeedbackSep 1, 2026
I like the products, sale was good. I thought the shirt fit weird but the free bag was above expectations
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 1, 2026
Easy to complete order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paulette
Site Experience FeedbackSep 1, 2026
Bring back the dressy clothes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MiamiGirl
Post-Delivery FeedbackSep 1, 2026
I always recommend to my friends and family and they still buy Victoria’s Secret items.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Argelis
Post-Delivery FeedbackSep 1, 2026
la persona que me atendio es muy profesional
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sandy
Post-Delivery FeedbackSep 1, 2026
Love every item of my purchase! Great gifts!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 1, 2026
Everything was fine while interacting on the site today.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Ary
Post-Delivery FeedbackSep 1, 2026
This experience was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 1, 2026
I placed my order yesterday and I used my reward, my order was cancelled today and I want to replace another order using my reward but I could not if some one can help me with it my email is sisil_shamoon@hotmail.com , thank you
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Love Pink
Post-Delivery FeedbackSep 1, 2026
I got a really good price on a shirt at the outlet and I told my daughter and she went and got her one too
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
AnonAMouse
Post-Delivery FeedbackSep 1, 2026
I've been buying body by Victoria bikini panty since the day they were born. Unfortunately they're not as good as they used to be and I do have some ancient relics that are over 10 years old! The fit is great. They don't dig. They don't cut but they do need to remove those horrible little plastic tags that hold the product ID on. They put them right under the waistband so that even if you clip it off as careful as can be, the entire waistband comes apart. Unfortunately nobody listens. I guess when they start losing orders they will.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 1, 2026
I have been waiting for Tease to go on sale. I check the website almost every day. Finally caught it at 40 percent off. Am so happy, the bottle is larger than I had expected. This is my favorite expensive fragrance that I used my birthday 🎂 money on. Try it. I also got the lotion.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Romiii
Post-Delivery FeedbackSep 1, 2026
I ordered some panties from VS they are so freaking cute
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ray
Post-Delivery FeedbackSep 1, 2026
Yes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Not for Big Bewbs.
Post-Delivery FeedbackSep 1, 2026
I bought bras online during a sale. 3 of them. Same size I wear in lane Bryant. I really liked this colorful one. With sunset colors. None of them fit right. They were too big... and not as supportive. Example the hooks had 3 instead of 5. Maybe its the type of bra. Maybe im bitter because VS didnt have bras my size in store. If you have larger boobs I do not recommend at all. I had to drive to return in person. I wanted the bras but VS did not have any instore to try on or purchase. I had to get a gift card with the return because my card had been hacked and I had a different card. The lady at store was nice but rediculous. Telling me I can fit a 40DDD when I bought a 42G. Waste of money. Maybe for smaller boobs and if you like the fragrances. I stopped buying VS for years and tried this time and it failed.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 6
- Customer Support: 6
NatCart
Post-Delivery FeedbackSep 1, 2026
Great product you can rely on.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
tucker
Site Experience FeedbackAug 31, 2026
my shopping experience was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LeighLee
Site Experience FeedbackAug 31, 2026
The guy did me a huge favor and honored my birthday reward, even though I couldn’t get it to go through online he was very pleasant, very knowledgeable and very easy to understand and swift
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anny
Site Experience FeedbackAug 31, 2026
Love everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
prettyeyes
Site Experience FeedbackAug 31, 2026
n/a
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Hope916
Post-Delivery FeedbackAug 31, 2026
I love the bra I bought. Fit is perfect. Pretty color and style. I really like the lace on the top of the cup. I wasn’t a fan of the no show panties. Felt like paper. I returned the panties.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Horv
Site Experience FeedbackAug 31, 2026
The website kept promoting for a security verification code via text, which I did and it just kept cycling through asking again and again with no resolved solution. Very frustrating, so much so that I used a different form of payment
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 5
Nessa
Post-Delivery FeedbackAug 31, 2026
Great, on time with delivery . Came exactly how the Pic showed on line
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Jackie
Post-Delivery FeedbackAug 31, 2026
Everything it’s good and I recommend victoria secret
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Rikky
Post-Delivery FeedbackAug 31, 2026
I was in the market for a nursing bra that to wear under a dress to a wedding, and VS did not disappoint. I was able to get a bra that fit, met my expectations, and was on sale! I also took advantage of 5 for $35 panties, of course. And I even went to Pink to find Christmas gifts, because that’s always around the corner! I’m always looking for bargains, and I was able to find great things on sale. But of course, bargain shopping always comes with cons, like low stock so finding something I loved, but not in my size is always a bummer. Luckily, VS always has some alternative! Shopping at VS online is as good as going to the mall - it holds a special place, very nostalgic of a time where malls reigned supreme. I’ll always be a customer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 31, 2026
All my friends know
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 31, 2026
Is excellent
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
richpi
Site Experience FeedbackAug 31, 2026
The application is okay, but extremely laggy when opening the shopping cart. When adding items with multiple quantities to the cart, it displays one item with multiple quantities, however when closing the app and later returning to the shopping cart, all items separate into individual items even though they're all the same items. When viewing the homepage, all audio is turned off to play the video on the site, however there is no audio at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chari
Post-Delivery FeedbackAug 31, 2026
The price was good and the quality of the panties is excellent!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
na
Site Experience FeedbackAug 31, 2026
very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anon
Post-Delivery FeedbackAug 31, 2026
Shop elsewhere!!
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
Rogue
Post-Delivery FeedbackAug 31, 2026
Bought a few sets for upcoming season.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 31, 2026
My experience ordering online was good. Products arrived as they should, they were good quality and exactly what I thought I was ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
#Ladiesluvit
Post-Delivery FeedbackAug 31, 2026
I sincerely love shopping with Victoria’s Secret weather online or in the store. I would highly recommend them and their products. I love the available styles and colors and the ease of ordering from home, but I also like to go into the store and be able to smell their fragrances And check out the merchandise in person
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ursula
Post-Delivery FeedbackAug 30, 2026
I bought clearance shimmer. Easy peasy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
MJ
Site Experience FeedbackAug 30, 2026
It kept sending me back and was slow to load.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackAug 30, 2026
I wished that the items were in the store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Serenity
Post-Delivery FeedbackAug 30, 2026
My experience with Victoria Secret was great. The products that I ordered is so cute and amazing. I also loved the delivery/order tracking.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bebe
Site Experience FeedbackAug 30, 2026
Love the discounts offered. please provide more deals and extra coupon offers - love that and keeps me buying more cheaper offers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cotton lover
Site Experience FeedbackAug 30, 2026
Today I ordered the same items of previous items because I like to have more of those. Unfortunately the price was more than last purchase. But I still bought them because i like to have few more camis, they are very comfortable and materials are good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SamY
Post-Delivery FeedbackAug 30, 2026
I was treating myself to an underwear restock, specifically my go to pairs of winx lace boy shorts and cotton boy shorts. I decided to purchase during a buy more for lower price discount. I had to search through listings A LOT. Every color or pattern of boy shirt was listed separately in the main search, and then u could see a diff pattern of u clicked on the listing. This was a pain in the butt especially because only a few of the patterns/cuts were a part of the sale while others weren’t. I was also hoping to buy a two tone wide leg fold over legging, but was upset to see that my size was unavailable and there was no notify when restocked option. I wear a 34F-G and was a little disappointed with the purchased hold a sport tank gave.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 4
- On Time Delivery: 5
- Customer Support: 3
Annie
Site Experience FeedbackAug 30, 2026
The young lady that helped me was amazing!!! She didn’t stop til we found the right thing for me. That means a lot to me, I learned quite a bit as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackAug 30, 2026
As noted previously, twice I was given an extension of time to pickup orders and then received notice of cancellation of my order.
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ravenswolf
Post-Delivery FeedbackAug 30, 2026
Quick ship. Quality seems to have decreased since my last purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mary
Post-Delivery FeedbackAug 30, 2026
Es un servicio excelente, y productos increĂbles.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
HappyCustomer2
Post-Delivery FeedbackAug 30, 2026
Everything was perfect! Love my new perfume smells amazing and will buy again!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 30, 2026
The underwear are just getting horrible in quality. Unfortunately, I can't find another place that makes the no show.
- Overall Rating: 2
- Would Shop Here Again: 3
- Likelihood To Recommend: 2
- On Time Delivery: 10
- Customer Support: 6