Victoria's Secret Reviews - 4,730 Post-Delivery Reviews - 9.2/10

Most Current Certification:

Jun 27, 2026

Victoria's Secret offers a wide variety of Bras & Panties, Sleepwear & Robes, Lingerie, Bath & Fragrance, and Satin Bedding in their online store. Shoppers are encouraged to sign up for a free account to make shopping online faster and easier by saving shipping and billing preferences. Members may also save their shopping bag for up to 48 hours before checking out. The site features a Bra Salon for fitting and styling advice, as well as the Glam Lounge where visitors can see recent show clips and photo shoots.

Victoria's Secret Rating

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Post-Delivery Feedback - 4,730 Reviews

Overall Satisfaction:

9.2out of 10

Would Shop Here Again:

9.3out of 10

Likelihood To Recommend:

9.4out of 10

Overall Rating	Past 3 Months	Past Month
Positive	83%	83%
Neutral	9%	9%
Negative	8%	8%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Site Experience Feedback - 39,994 Reviews

Overall Satisfaction:

9.1out of 10

Would Shop Here Again:

9.3out of 10

Likelihood To Recommend:

9.2out of 10

Overall Rating	Past 3 Months	Past Month
Positive	79%	76%
Neutral	13%	14%
Negative	8%	9%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

8.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9 out of 10

Recent Reviews for Victoria's Secret

Showing 151 - 200 of 44,724

Nancy
Site Experience Feedback
Jun 25, 2026
Very good & easy to order
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Gggg1
Site Experience Feedback
Jun 25, 2026
Most good all the time
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
sbac
Site Experience Feedback
Jun 25, 2026
great sales!
Overall Rating: 9
Would Shop Here Again: 7
Likelihood To Recommend: 7
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 25, 2026
It is a good website to order stuff from
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Ms. Bee
Site Experience Feedback
Jun 25, 2026
Nice clearance selection 👌
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Kat
Site Experience Feedback
Jun 25, 2026
Grate service, promotions are very visible, good prices for the quality of the product, over highly satisfied and will shop again!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 25, 2026
Very quick checkout
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Casteel
Site Experience Feedback
Jun 25, 2026
Great selection and prices
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Sam
Site Experience Feedback
Jun 25, 2026
It was pretty expensive but that’s ok
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 9
Full ratings for this review »
V
Site Experience Feedback
Jun 25, 2026
You need more model Diversity, size ,color, age. Your website should reprensent your shopper. Victoria secret still has alot of work to do when it comes to TRUE diversity!!! That is why I dont shop here that much
Overall Rating: 8
Would Shop Here Again: 6
Likelihood To Recommend: 8
Full ratings for this review »
Love Vicky’s Secret
Site Experience Feedback
Jun 25, 2026
Clarity on why offer codes don’t work. I wasn’t able to use my first time credit card purchase because the items I purchased were on sale. I also wasn’t able to use it on my second order and the items were regular price.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
ReRe
Site Experience Feedback
Jun 25, 2026
Whenever I placed an item in my bag it would return me all the way back to the top of my search screen and sometimes it wouldn’t return me at all and I had to start over again.
Overall Rating: 5
Would Shop Here Again: 10
Likelihood To Recommend: N/A
Full ratings for this review »
VeroB
Site Experience Feedback
Jun 25, 2026
I love it ! Great experience
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
BigBrudda
Site Experience Feedback
Jun 25, 2026
There’s literally a discount for everything. Can’t be mad at that
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Terri
Site Experience Feedback
Jun 25, 2026
Everything was a very good experience, making the order.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Nickey
Site Experience Feedback
Jun 25, 2026
It was great and everything was set up for me when I was ready to check out. My order was clear and easy to read and make changes if needed and when it came time for discounts and coupons it was all loaded and ready to go without having to leave the checkout page.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Wifey2rage
Site Experience Feedback
Jun 25, 2026
Shopping for a gift and saw some sale items for myself
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 9
Full ratings for this review »
Silva13
Site Experience Feedback
Jun 25, 2026
Love the products; the sizing is a bit hard to capture but overall good!
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 9
Full ratings for this review »
Britt
Site Experience Feedback
Jun 25, 2026
No complaints, Victoria's Secret will always be a favorite!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Tam
Site Experience Feedback
Jun 25, 2026
Awesome
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Sáenz
Site Experience Feedback
Jun 25, 2026
Les agradezco su atención siempre ofreciendo descuento y productos de calidad
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
I need my credit card back please, thank you.
Site Experience Feedback
Jun 25, 2026
It took me I think 6 tries actually maybe 7 to get the order to go through. It didn't have my VS card available to pay, which I realized is probably because my card expired when I pulled it out and looked. Why I wasn't sent another card ever is beyond me. So then it has me look up my account and finds it and offers me a temporary shopping pass, which I try to use twice before realizing it's showing $0 allowed to spend. Really helpful. I'm realizing to myself that you guys never sent me a card again on purpose. I went through this whole situation where I paid my card off, and then you guys charged another round of interest that wasn't realized until I started getting credit notifications months later. The card had accrued over $400 of fees and interest off of a zero balance. I went back and forth on this issue with you guys for months. You guys kept telling me that the full amount was not paid off (it was), but rather that I didn't pay MORE than the full amount to compensate for FUTURE interest. Say that out loud. So fair-sounding. Honestly it comes off as a joke when you say it out loud. You guys would not remove the charges anytime I spoke to you over the phone. I finally logged in to pay the at least more than $500 at the time at that point, & my balance showed zero..!?? You guys had sneakily gone in and credited back ALL the interest/fees, I assume because you knew from the beginning it was a super NOT RIGHT at all thing to do to someone who had actually PAID THEIR FULL BALANCE off at once, which was a little under $1,000. I just chuckled to myself. I never even got a call from you guys. Everything was just at $0. Well, here I am now, thinking to myself, why didn't I ever receive another card in the mail? I know, because you guys aren't giving me one! You guys messed it all up--now -I- have to pay because of that??? I have had a VS card since I was in college and I'm 35 years old now. So now that I have caught on to that, I can't wait to log in and see what you guys did to my credit score with that one. You can probably recognize I'm pretty pissed off about this. Luckily, you guys basically have a monopoly w/ your bras for the retail customer who wants bras that actually fit right and aren't from JCPenney's, so I still went ahead & kept trying to get this purchase to go through other ways. I tried Klarna, and it errored out again. I tried Afterpay, and it errored out again. Finally, I remembered that I have this app called Sezzle. It's more complicated and you have to request the exact amount from the app first and then they issue you a card number to pay with. It finally worked. This whole thing took me over an hour. I'm getting my bras, so I'm happy, although I did at the last minute realized that they are unlined, so maybe I won't be happy with those either. There were also no push-up strapless bras left whatsoever. I ordered a slight lift strapless, so we'll see what that does. I have really big knockers, so I'm sure it will be fine. Hopefully I don't have to return all of the unlined bras, they're so cute but I do not prefer unlined. After all of that bs, seeing that at the very end, I was not about to give up on the order at that point. Just try and do better.. issue me another credit card. That would be the only fair option. Honestly, it's a big deal. I'm a real person with a real life. I had that card my whole life and you guys just didn't renew it this last time, because of YOUR mistakes. You wouldn't have credited me all of that money if you didn't accept the blame. Again, to never email me about that credit is ridiculous. You're basically admitting guilt by having done specifically that. "Hopefully she doesn't notice we went in and credited her all of the money she's been asking us to credit her for months." Like what? "And that we canceled her card/didn't renew it," (whichever happened). Very typical for a credit card company, but I really do expect more from VS. You guys are supposed to be one of the good guys.
Overall Rating: 2
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Kakay
Post-Delivery Feedback
Jun 25, 2026
I love vs pink they never make mistakes in my order and always come on time. Items were good quality some were okay but over all i love it. VS bras were great and comfy the wireless ones with good fabric. Panties were secy n cute it depends on the fabric you chose
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Wheezer
Site Experience Feedback
Jun 25, 2026
A shopping today on the website, has been quite easy and fun. Occasionally, if I shop a lot, I will get blocked on being able to buy the same color in the same size a couple of times. I like to have backups on something that is my favorite so not being able to buy more than one thing can cause the issue sometimes. I do love shopping Victoria’s Secret PINK and I have 30 years worth of clothing. Shoes bras etc, down to today, the silk pajamas, and collectible dogs.
Overall Rating: 9
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Daniel
Site Experience Feedback
Jun 25, 2026
Loved it! The Semi annual sale is awesome! My girlfriend gave me her sizes I did the rest.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Pete
Site Experience Feedback
Jun 25, 2026
It should be easier to get the discount code at checkout, rather than at the beginning of the process.
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: 6
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 25, 2026
Ok y
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 25, 2026
Great
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Tee
Site Experience Feedback
Jun 25, 2026
Satisfied
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 25, 2026
Other than not being able to use my $10 off coupon everything was good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
alley
Site Experience Feedback
Jun 25, 2026
na
Overall Rating: 10
Would Shop Here Again: 8
Likelihood To Recommend: 10
Full ratings for this review »
Ollie
Site Experience Feedback
Jun 25, 2026
No problem
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Kathcast
Site Experience Feedback
Jun 25, 2026
The overall experience was good the only thing is that It wasn’t that fast to find the body most I was looking for it would be great if the fragrances would be more organized like the ones from pink and vs were to have their own space on the website but like I said I love shopping online on the vs website
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Kitkat
Site Experience Feedback
Jun 25, 2026
Very happy with the selection that Victoria’s Secret had to offer. Price was another main factor.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
CindyT
Post-Delivery Feedback
Jun 25, 2026
I bought a bra …. Mind you I haven’t worn a bra in probably 15 years because I hurt my back and it hurt to have anything touch my skin. I bought a new bra from Victoria s Secret and I love it! I did get a size too small so I went and got a bra extender so problem solved. I must order one size bigger( that is around the rib cage) because I love love my new bra ! Thank you VS!!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Kris.
Site Experience Feedback
Jun 25, 2026
You need to work on cataloging your inventory so people don’t purchase items, wait and then find out it’s not available and you canceled the order.
Overall Rating: 3
Would Shop Here Again: 4
Likelihood To Recommend: 5
Full ratings for this review »
J'ette
Site Experience Feedback
Jun 25, 2026
Made 3 attempts to apply for a VS master card credit card. I gave up.
Overall Rating: 7
Would Shop Here Again: 7
Likelihood To Recommend: 6
Full ratings for this review »
Lou
Post-Delivery Feedback
Jun 25, 2026
I found very I was looking for at 60% off, I would like to VS to have perfumes at 60% off.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Vick
Site Experience Feedback
Jun 25, 2026
Luckly I had no problems today.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
JJ
Site Experience Feedback
Jun 25, 2026
Easy to shop, easy to checkout. I liked that you have detailed instructions on getting my size figured out
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Stevie
Site Experience Feedback
Jun 25, 2026
I absolutely love the fact that I i’m able to filter it and look at just the products that are available in my size. I also love the assortment of colors and designs and shapes and different functions that each bra is designed to have. Options are amazing.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
tae
Post-Delivery Feedback
Jun 25, 2026
Good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 9
Customer Support: 9
Full ratings for this review »
Christie
Site Experience Feedback
Jun 25, 2026
I love getting emails about the sales!!
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Lena
Site Experience Feedback
Jun 25, 2026
Everything was great. Was a bit difficult finding the specific item i was looking for (Bagkini) and with the free tote offer it kept saying it couldn’t be applied but then later was , idk but i hit my bikinis and my tote so im glad.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Mariya
Site Experience Feedback
Jun 25, 2026
My purchase today was very simple and easy prices were amazing and shipping was free. I couldn’t have asked for a better experience!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jenni
Site Experience Feedback
Jun 25, 2026
Everything is amazing
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 9
Full ratings for this review »
Chef Angelia
Site Experience Feedback
Jun 25, 2026
The interaction w the website is flawless💕
Overall Rating: 9
Would Shop Here Again: 1
Likelihood To Recommend: 3
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 25, 2026
Please continue to offer great deals/sales and consider FREE shipping often, especially for VS Credit Card members! This should be a NORM
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 25, 2026
Received wrong product. Not what I ordered.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Charika
Post-Delivery Feedback
Jun 25, 2026
I could not find my delivery. I called customer service and within 5 min I was directed exactly to the drop off at the mailroom. They were very precise .
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »