Venus Reviews - 29,607 Review - 9.1/10

Jan 8, 2025
Venus is an American online and catalog fashion retailer headquartered in Jacksonville, Florida. The company sells clothing, shoes, jewelry, and accessories for women. Venus is known for its swimwear and lingerie. The company is known for actively participating in charitable endeavors and community activities.

Venus Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.9 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Venus

Showing 1 - 20 of 29,607

virgo22

Site Experience Feedback

Dec 10, 2024

fast and satisfied

Pegasusvt

Site Experience Feedback

Dec 16, 2024

Good interaction overall - Couple of times was stalled e.g. if I looked at a product and then wanted to go back to my search I would have to reset my filters


Post-Delivery Feedback

Jan 07, 2025

Excellent

RT

Site Experience Feedback

Dec 28, 2024

I had a very good experience today.

Pretty Red

Post-Delivery Feedback

Jan 07, 2025

The item I ordered fit perfectly, ordering was very east.

Online Shopper

Post-Delivery Feedback

Jan 07, 2025

everything was what i expected

Daisy

Post-Delivery Feedback

Jan 07, 2025

I just got the most PERFECT jumpsuit for Valentines day. The fabric is exquisite, the proportions are perfect, and the details are so much fun. I can't wait to wear it and would recommend it to anyone looking for a pantsuit that actually fits like it is supposed to!!

CLCurtis

Post-Delivery Feedback

Jan 07, 2025

These dresses from.venus fit like a glove. The material is very shiney & pretty - just like the pictures! I will definitely be purchasing from this website & company again as the dresses are lovely! Everythiing was delivered on time & they sent delivery updates via email.

Kimmy

Site Experience Feedback

Dec 25, 2024

I hope to get this XS dress for my Birthday Dec 31. I Ordered the small & it is too loose.


Post-Delivery Feedback

Jan 07, 2025

N/A already explained

Cool Bear

Site Experience Feedback

Dec 26, 2024

Venus is a great place to get terrific clothing at discount prices.Lots of beautiful clothes!!!! Love there selections.

Online Shopper

Post-Delivery Feedback

Jan 06, 2025

My only com is when item are sold out, Venus should restock the sold out garments

Online Shopper

Post-Delivery Feedback

Jan 06, 2025

Excelente

jewels

Post-Delivery Feedback

Jan 06, 2025

I found some things that were on sale for very good prices. I have always loved everything I have gotten in the past, even though some things were pricey, for me, I generally waited for sales.

Unhappy

Post-Delivery Feedback

Jan 06, 2025

Sizes are irregular and customer service is poor

Deanna

Site Experience Feedback

Dec 28, 2024

Lots of codes to save money then a 15% was offered if I applied to sms and email but it did not reflect on my bill.

RobinH

Site Experience Feedback

Dec 22, 2024

Found tops but no bottoms on swimsuits I like. I only buy swimsuits from Venus. The quality is exceptional and hold up really well.

Doug

Site Experience Feedback

Dec 18, 2024

Great overall but few items were out of stock for size.


Post-Delivery Feedback

Jan 06, 2025

All of items look great and I can't wait to give to my wife in near future.

Tammy M - Florida

Post-Delivery Feedback

Jan 06, 2025

The quality of everything is excellent and delivered on time

Cd paul

Post-Delivery Feedback

Jan 06, 2025

the material is fantastic. the size was a little off between different products of the same type. Some large fit great. in other styles, a large was tight. bought some for my wife too. fun to have matching lingerie

Patti

Site Experience Feedback

Jan 05, 2025

One package delivered damaged, ripped open plus a hole in side. Someone attempted to tape up. Items were missing and few damages from rain. Last package was never delivered was lost and tracking said went back to sender. This last attempt I was supposed to get free shipping on a flash sale. SAS60 and it still charged me. Would like reimbursement

Marie

Site Experience Feedback

Jan 05, 2025

Great! Love the New Years sale! Really excited about my new clothes.