Ivette
Site Experience FeedbackMay 14, 2026
Honestly, my experience with Too Faced has been terrible. I even spoke with customer service (Jessica), and the customer service absolutely sucks. Nobody solves anything or gives real help.
Your products are not cheap compared to many similar brands on the market, yet you don’t offer free shipping, you don’t include samples, gifts, or any perks like other beauty brands do. Customers literally get nothing. It just feels like “pay and that’s it.”
I also had a previous order canceled and it never arrived, which already made me not trust ordering from your website again.
And the biggest joke is the “15% off first order.” I tried signing up with at least four different emails and NEVER received the discount, yet somehow all the advertising emails arrive perfectly fine. Strange, right? That honestly feels misleading and deceptive.
At this point, I’ve already told my friends how bad the experience has been. The only reason I even considered buying again is because my mom likes your products. Otherwise, based on customer service alone, I would never shop directly from your website again.
There are way too many makeup brands nowadays with better customer service, better rewards, and brands that actually make customers feel appreciated. Honestly, unless I find your products at Sephora, I will never order from your website again.