TaxAct Reviews - 5 Reviews - /10
2009
Winner
Circle of
Excellence
6 years
TaxAct Rating
Overall Satisfaction | Not yet rated |
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Would Shop Here Again | Not yet rated |
Likelihood to Recommend | Not yet rated |
Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
Checkout Satisfaction | Not yet rated |
Product Met Expectations | Not yet rated |
On-Time Delivery | Not yet rated |
Satisfaction with Customer Support | Not yet rated |
Unavailable
Would Shop Here Again:
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Likelihood To Recommend:
Unavailable
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
How easily were you able to find the product you were looking for
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Returns Process
Satisfaction with the returns process
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Recent Reviews for TaxAct
Showing 1 - 5 of 5
Ando
Site Experience Feedback
Nov 21, 2023
Tax act really has gone downhill, always less product for more money. No loyalty for anyone that that has purchased previously. Can't import home backup into web based version. So sad.
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 1
- Full ratings for this review »
Ando
Post-Delivery Feedback
Feb 22, 2024
The product is alright but the price increases year over year for the same thing. The software doesn't allow importing from desktop to web based program.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 7
- Customer Support: 5
- Full ratings for this review »
David
Site Experience Feedback
Nov 10, 2023
Been using TaxAct for years, simple and very safe.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
David
Post-Delivery Feedback
Feb 11, 2024
I have used TaxAct for years, great prouduct!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
richard
Site Experience Feedback
Nov 29, 2023
good product, very expensive. there should not be a shipping charge for downloading software. this is ridiculous
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
richard
Post-Delivery Feedback
Jan 31, 2024
PRICES INCREASING
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 7
- Full ratings for this review »
719Janet
Post-Delivery Feedback
Jan 27, 2024
Tax Act is an affordable, reliable and user friendly tax program with great customer support
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 18, 2024
I had an estate payment to me this year that ended up being a last minute surprise from a different state. Therefor it required a last minute solution when doing my 15 Jan 24 estimated tax payment this year. TaxAct met my timeline without missing a beat. Congratulations.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »