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Schneider Saddlery Reviews - 8,875 Review - 9.4/10

Nov 25, 2024
At Schneiders, horses define who we are. We understand the bond between horse and rider, and we've built our company around helping the horse community care for our equine partners. You'll find the best-fitting horse blankets and fly gear, durable stable supplies, English and Western horse tack, and horse care essentials to keep your horse happy and healthy. Your satisfaction is 100% guaranteed and backed by the best customer service in the equestrian community. Family owned since 1948.
Circle of Excellence - Schneider Saddlery

2023
Winner

Circle of
Excellence

11 years

Schneider Saddlery Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%85%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

8.3 out of 10

Recent Reviews for Schneider Saddlery

Showing 1 - 20 of 8,875

Red

Site Experience Feedback

Nov 24, 2024

the billing section will not allow you to put a PO Box

Sarah

Site Experience Feedback

Nov 24, 2024

Great experience. Great sale! Went looking on the website after I opened an email from the company.

Deb

Site Experience Feedback

Nov 24, 2024

Easy to shop and had all the items I was looking for

Klamity

Site Experience Feedback

Nov 24, 2024

I love the quality of your blankets. In the last 10 years, I've probably only bought 2-3 other brand blankets (and I have 9 horses). I tend to buy the majority of my stuff from your website. Shipping is always fast as I live close by.

Online Shopper

Site Experience Feedback

Nov 24, 2024

Site was easy to manuever and products availability

Kandy

Site Experience Feedback

Nov 24, 2024

No issues except that I didn't realize the blanket I ordered is on backorder until AFTER Christmas.

Iowafilly

Site Experience Feedback

Nov 24, 2024

I thought it was very easy to navigate and find what I want.

Deb

Site Experience Feedback

Nov 24, 2024

Easy to use

Cam

Site Experience Feedback

Nov 24, 2024

Lovely experience. I LOVE all the details and info and photos you have of your blankets. Makes it easier to make an informed decision which is best

Flatwalk

Site Experience Feedback

Nov 24, 2024

Great products … great prices

Lexi

Site Experience Feedback

Nov 24, 2024

Website is very user friendly and easy to order from.

Gohorseygogo

Site Experience Feedback

Nov 24, 2024

Schneiders has quality tack at reasonable prices with great customer service. I have large horses and can usually find items that fit and work for my horses.

Bee

Site Experience Feedback

Nov 24, 2024

Excellent company

Online Shopper

Site Experience Feedback

Nov 24, 2024

good

Online Shopper

Post-Delivery Feedback

Nov 24, 2024

Great quality. Great product.

Khrt007

Site Experience Feedback

Nov 24, 2024

Very good experience

Jessica

Site Experience Feedback

Nov 24, 2024

Always a positive experience.

Online Shopper

Site Experience Feedback

Nov 24, 2024

very satisfied

Jc

Site Experience Feedback

Nov 24, 2024

Wish I could find more information about some products..

Taylor

Site Experience Feedback

Nov 24, 2024

Would love more colors - some were out of stock