Southland Trade Customer Reviews
Southland Trade holds a 9.8/10 overall rating and 31 verified post-delivery reviews on Bizrate.
Southland Trade Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2022 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.8out of 10
Would Shop Here Again:
9.8out of 10
Likelihood To Recommend:
9.9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 100% | 100% |
 Neutral | 0% | 0% |
 Negative | 0% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.9 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.8out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 91% | 91% |
Neutral | 9% | 9% |
Negative | 0% | 0% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.6 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.7 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.8 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Southland Trade
Showing 1 - 50 of 107
Doc
Site Experience FeedbackOct 26, 2026
A very good company to do work with Thank You!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nae
Post-Delivery FeedbackOct 23, 2026
Every year I buy these either for my birthday or Christmas. Enough for all year. Love the smell of coconut and pineapple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Kiki
Site Experience FeedbackOct 22, 2026
It was a super easy experience! Excited to try these candles!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Always Satisfied
Post-Delivery FeedbackOct 21, 2026
I love Southland’s products. Ordering is easy. I receive my order quickly and it is perfectly packaged. After ordering from Southland for many years, the quality and customer support is consistently outstanding.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Bebe
Site Experience FeedbackOct 21, 2026
Understandable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 21, 2026
Great company to work with, we were a little disappointed in the product as the quality is not quite what we were expecting, and we would have liked a little more variety in colors having purchased an entire case. But overall a great experiece! The only reason I wouldn't recommend the company is because I wouldn't want the competition for our fundraiser.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kikil
Post-Delivery FeedbackOct 18, 2026
I love these dish rags. They work great. My order was delivered quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mary
Post-Delivery FeedbackOct 14, 2026
I was not expecting the Dragon's blood candle I ordered to actually eliminate smoke order. But it did. It didn't mask odor with a heavy scent. It really has very little scent but all other odors in the house disappear when it is burning. I don't know how it works, but I'll be buying more of it. Thank you!!! Delivery, through the USPS, was not fast. But I'll just order more before I need it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: N/A
Sam
Site Experience FeedbackOct 13, 2026
Easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JT
Site Experience FeedbackOct 8, 2026
Website was easy to navigate and order from. I was happy I could use PayPal.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 7, 2026
I like the fragrances of many of your candles. I've been greatly satisfied over the past several years and look forward to new fragrances. However, I think some of your questions in this survey are too personal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackOct 3, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jb
Site Experience FeedbackOct 3, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 2, 2026
Great product nice staff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 1, 2026
Website was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NAMI Hancock County
Site Experience FeedbackSep 30, 2026
Overall a great experience! We purchased 10 dozen dishcloths a while back and they sell well so we decided to purchase a whole case in time for the holiday season.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Brenda
Site Experience FeedbackSep 29, 2026
Fast and easy. Good selection of candles
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JRR
Post-Delivery FeedbackSep 27, 2026
Great product. Easy to order. Candles make my home smell nice. Not too strong, not too weak. Just right
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
JLea
Post-Delivery FeedbackSep 24, 2026
I've been purchasing from Southland several years,the quality of product,scents,delivery are top norch. They are just as Good as the Yankee candles in my opinion.I Highly recommend trying this product u want be disappointed with product,fast response time. Thank You Southland for valuing your customer. JLea
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 24, 2026
Love season, Biscuits or next
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Top-notch
Post-Delivery FeedbackSep 23, 2026
First time using the company and I had no issues or problems was very happy with the product and delivery
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JillyMac
Post-Delivery FeedbackSep 21, 2026
I will and do refer your candles to my friends. They love the smell and so do I. I was sorta bummed that they took so long to arrive; after I had originally ordered. Don’t know if you were out of the cave ya I wanted…but it took a lot longer for you to ship; then I thought. Thk you.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: 9
Jacqui
Site Experience FeedbackSep 21, 2026
My overall experience was very positive!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jred578
Post-Delivery FeedbackSep 18, 2026
I love these candles! The scents are fantastic and you can actually smell them! I originally found them when I live in NC and trust them enough to continue ordering now that I live in Colorado! I’d recommend them to anyone!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Lani
Site Experience FeedbackSep 18, 2026
I love southland trade for their candles and the amount of fragrances offered. I've used southland trade for 8 years now. Today however, I couldn't clear out my shopping cart to change my order, I had to totally wipe out the entire Southland app and go back in to order my product. Not sure what happened there!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RD
Site Experience FeedbackSep 16, 2026
My dad used to buy these candies and share with me when I was younger. I couldn't get enough of them. When I found this site I had to buy some to share with my kids and to give him a few bags.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackSep 15, 2026
Love the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 15, 2026
na
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jillymac65
Site Experience FeedbackSep 11, 2026
I just love these candles. I starting buying them a couple years before my home (entire town) in paradise ca. I love them so much that I would order them at the places I would stay (displaced for 2.5yrs) to keep safe. Sean is the best too. Ps. Why don’t I see coupons?
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Post-Delivery FeedbackSep 11, 2026
I have been looking for a dish cloth as good as the now unavailable Sunflower brand and have finally found it with Southland's Worlds Best Dish cloth. Nothing else that I purchased from online sellers comes close. These dish cloths are as good if not better than the old Sunflower brand. I am so pleased that my search is over for a dish cloth that matches the ones I've used for so many years. I am 79 years old and and am so disappointed in the quality of most things that I purchase these days. This product is the exception. It is the same size and knitted just like the Sunflower ones that I have come to like so much over the years that I have always hand washed my dishes. They arrived on time and were a pleasant surprise when I opened the box and saw that they were just like the ones I have searching for. Thank You Southland!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 10, 2026
Always good to me
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 10, 2026
No
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackSep 1, 2026
It took awhile but with help with Sean I gratefully ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steven S.
Post-Delivery FeedbackAug 26, 2026
Southland Trade immediately took the money from my c/c several days before shipping which got me worried that I was being scammed. My reason for thinking that was because earlier this year I was scammed twice by different merchants. So, I'm a little gun shy. A quicker response from Southland Trade as to when the order will be shipped would be appreciated.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
StevenS
Site Experience FeedbackAug 9, 2026
The best fudge this side of the Mississippi
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ronnie
Post-Delivery FeedbackJul 18, 2026
First of the order process was exceptional, no problem finding what I needed. Didn’t find anything bad and I most definitely would recommend friends and family to Southland Trade. Product was delivered in a timely manner and most importantly product was properly packaged and product was fresh.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 16, 2026
I enjoy the variety of “flavors “ for the candles. I would like to order some of the fragrances year round.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ronnie
Site Experience FeedbackJul 9, 2026
Interaction was good, nothing negative to say.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 9, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackJul 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 29, 2026
Happy with my purchase and delivery was on time. I am satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Pleased
Site Experience FeedbackJun 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
UWiF Church Group
Post-Delivery FeedbackJun 10, 2026
This is our 2nd time ordering. This is a fund raiser for our church. No problems at all
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mark Zee
Post-Delivery FeedbackJun 7, 2026
Love the seafood breading amd looking forward to trying the other products I ordered
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: N/A
- Customer Support: N/A
None
Site Experience FeedbackJun 4, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill C
Site Experience FeedbackMay 30, 2026
I enjoy the products. They make my home a place for non smokers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mark Zee
Site Experience FeedbackMay 27, 2026
It stated that if I purchased 6 bags shipping charges would be waived and yet I was charged almost $20 at checkout which is way too expensive! I've had your fish breading when friends used it and am a fan of the product so I thought I would place my order for 6 bags to try your other products and get the shipping deal. If I'm overcharged for shipping it's because the wording of your 6 bag offer is misleading.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
Bubba
Site Experience FeedbackMay 22, 2026
Easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
SunFlower
Post-Delivery FeedbackMay 17, 2026
Wonderful customer service
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Jaye
Post-Delivery FeedbackMay 16, 2026
Southland is the best! I've been ordering candy from them over the last several years and my family and friends absolutely it! The Peach bud candy is always fantastic hit with everyone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A